11-03-2010, 08:48 AM | #16 | |
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You're probably not in a business where retailers work with suppliers. A retailer should lay into a supplier who provides a faulty product, particularly if they do so repeatedly, but it's not their place to badmouth them to the consumer. |
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11-03-2010, 08:50 AM | #17 | |
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As I said, they SHOULD contact the publisher. They'd damn well better contact the publisher. But the response to the consumer should be: "The problem originates with the file supplied by the publisher. We've alerted them to the problem and have asked them to supply a corrected file." |
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11-03-2010, 10:12 AM | #18 | |
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11-03-2010, 10:16 AM | #19 |
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