I just ordered a Jetbook lite from ECTACO - Page 2

JenniP · 01-28-2010, 08:13 AM

Hi All,
I also received my Jetbook Lite today and can't wait to get home and try it out. I have lots of books bought from Fictionwise and also some in Mobi format.
E-readers are still very expensive here in South Africa and I don't think we have a large following yet, but hopefully that will change with time.
Jenni

GA Russell · 01-28-2010, 10:52 AM

Welcome Jenni! I wonder if yours is the first jetBook Lite in South Africa!

I've only met two South Africans, and one of them was famous - Manfred Mann!

Linda! · 01-28-2010, 12:38 PM

Welcome Jenni. I hope you will be happy with your Jetbook Lite.

gr8npwrfl · 01-28-2010, 04:25 PM

Linda,

I think I will go out and get a light just to have to read while I am working on Android on my original jetbook. I will see if I can duplicate the problems that several people seem to be having with not going past the first screen.

If you can do me a favor would you try the following:

1. Put a book you have never read on a cleanly formatted SD Card
2. Power the Jetbook lite up without any card in it.
3. Wait several minutes to make sure the Jetbook is not going past the startup screen.
4. Insert the SD card and watch to see if the jetbook shows the little status bar that says card inserted.
5. If it shows that message and continues you may have just unlocked your jetbook.

I have a feeling that all the problems we are seeing are all due to a problem with information being stored in memory to speed the jetbook up by caching information.

I think they all relate back to the same software bug and your problem may have been created when your batteries were to low to make a clean shutdown and the jetbook computer chip stored some data in flash memory that the computer now does not know what to do with.

I had a similar problem with a device I developed the software for. Our software had a bug in it that did not behave properly when we lost power. We used the same computer chip and since it can program itself, it can program garbage into memory if you are not careful.

I have the impression that Ectaco is not doing their own software development. I think they have a contract with the people that wrote the original firmware for the Chinese version.

Extaco is a marketing company, not an engineering company.

This is just my opinion from some of the responses people are getting from Ectaco.

Linda! · 01-28-2010, 08:02 PM

Quote:

Originally Posted by gr8npwrfl

Linda,

If you can do me a favor would you try the following:

1. Put a book you have never read on a cleanly formatted SD Card
2. Power the Jetbook lite up without any card in it.
3. Wait several minutes to make sure the Jetbook is not going past the startup screen.
4. Insert the SD card and watch to see if the jetbook shows the little status bar that says card inserted.
5. If it shows that message and continues you may have just unlocked your jetbook.

.

I did the above and get no response. The screen remains frozen on the initial
startup screen.

I sent an email to the Ectaco help desk about the problem and am waiting a response.

Oh, I so loved my Jetbook Lite

but my JBL didnt love me back.

gr8npwrfl · 01-28-2010, 08:18 PM

Ok,

Then the unit is not hung up on a bad piece of data. Something in the unit failed. I know that this will not make you feel better, but if a unit makes it past 30 days then the chances of having a problem is very very slim.

Premature failure in electronics that happen in the first days of operation are usually due to static discharge that damaged on of the chips during manufacture.

This also gives me the hint that the units are not being burned in at all. The units must be turned on and tested, if they pass they are boxed to ship right away.

Your chances of getting two that have problems are very slim.

GA Russell · 01-28-2010, 09:03 PM

Quote:

Originally Posted by gr8npwrfl

Your chances of getting two that have problems are very slim.

I started using mine Dec. 25, and it stopped working Jan.24.

The postage to ship it to Ectaco was 7.5% of the purchase price.

I had better not get another bad one!

heffe2001 · 01-28-2010, 10:06 PM

What service did you use to ship? Seems to be bit excessive to ship something so light (I'm going to guess around what, 8-9 bucks?). UPS would have shipped it for about half that, and it'd have fit into a USPS flat-rate box as well.

If it was UPS, I'm betting they didn't take into account it was a business address, not residential..

GA Russell · 01-28-2010, 10:34 PM

Heffe, I shipped it USPS. The postage plus insurance came to $8.70.

P.X. Fort · 01-29-2010, 09:28 AM

Quote:

Originally Posted by Linda!

I did the above and get no response. The screen remains frozen on the initial
startup screen.

I sent an email to the Ectaco help desk about the problem and am waiting a response.

Oh, I so loved my Jetbook Lite

but my JBL didnt love me back.

Call ECTACO. Their email response is slow.

Call (347) 728 - 1354 this is the number to Jerry Cimadomo. he was very helpful with me.

you can also shoot him an email Jerry@ectaco.com

I used both and he responded to me very quickly.

Please keep us posted on the response because I read that some people have issue with ECTACO warranty for jetbooks purchased from other resellers.

Good luck

Did you try a reset with the SD card out?

01-28-2010, 04:25 PM	#19
gr8npwrfl The Wizard of OZ Posts: 143 Karma: 434 Join Date: Dec 2009 Location: Southern California Device: Jetbook Ipod Touch Wind Netbook	Problems Linda, I think I will go out and get a light just to have to read while I am working on Android on my original jetbook. I will see if I can duplicate the problems that several people seem to be having with not going past the first screen. If you can do me a favor would you try the following: 1. Put a book you have never read on a cleanly formatted SD Card 2. Power the Jetbook lite up without any card in it. 3. Wait several minutes to make sure the Jetbook is not going past the startup screen. 4. Insert the SD card and watch to see if the jetbook shows the little status bar that says card inserted. 5. If it shows that message and continues you may have just unlocked your jetbook. I have a feeling that all the problems we are seeing are all due to a problem with information being stored in memory to speed the jetbook up by caching information. I think they all relate back to the same software bug and your problem may have been created when your batteries were to low to make a clean shutdown and the jetbook computer chip stored some data in flash memory that the computer now does not know what to do with. I had a similar problem with a device I developed the software for. Our software had a bug in it that did not behave properly when we lost power. We used the same computer chip and since it can program itself, it can program garbage into memory if you are not careful. I have the impression that Ectaco is not doing their own software development. I think they have a contract with the people that wrote the original firmware for the Chinese version. Extaco is a marketing company, not an engineering company. This is just my opinion from some of the responses people are getting from Ectaco. Last edited by gr8npwrfl; 01-28-2010 at 04:28 PM.

01-28-2010, 08:18 PM	#21
gr8npwrfl The Wizard of OZ Posts: 143 Karma: 434 Join Date: Dec 2009 Location: Southern California Device: Jetbook Ipod Touch Wind Netbook	thank you Ok, Then the unit is not hung up on a bad piece of data. Something in the unit failed. I know that this will not make you feel better, but if a unit makes it past 30 days then the chances of having a problem is very very slim. Premature failure in electronics that happen in the first days of operation are usually due to static discharge that damaged on of the chips during manufacture. This also gives me the hint that the units are not being burned in at all. The units must be turned on and tested, if they pass they are boxed to ship right away. Your chances of getting two that have problems are very slim.

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01-28-2010, 08:13 AM	#16
JenniP Junior Member Posts: 2 Karma: 10 Join Date: Jan 2010 Location: South Africa Device: Jetbook Lite	Hi All, I also received my Jetbook Lite today and can't wait to get home and try it out. I have lots of books bought from Fictionwise and also some in Mobi format. E-readers are still very expensive here in South Africa and I don't think we have a large following yet, but hopefully that will change with time. Jenni

01-28-2010, 10:52 AM	#17
GA Russell Montreal wins Grey Cup! Posts: 7,583 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Welcome Jenni! I wonder if yours is the first jetBook Lite in South Africa! I've only met two South Africans, and one of them was famous - Manfred Mann!

01-28-2010, 12:38 PM	#18
Linda! Enthusiast Posts: 40 Karma: 86 Join Date: Jan 2010 Location: Michigan Device: Jetbook Lite	Welcome Jenni. I hope you will be happy with your Jetbook Lite.

01-28-2010, 10:06 PM	#23
heffe2001 Zealot Posts: 116 Karma: 38 Join Date: Dec 2009 Device: Kindle Voyage 3g	What service did you use to ship? Seems to be bit excessive to ship something so light (I'm going to guess around what, 8-9 bucks?). UPS would have shipped it for about half that, and it'd have fit into a USPS flat-rate box as well. If it was UPS, I'm betting they didn't take into account it was a business address, not residential..

01-28-2010, 10:34 PM	#24
GA Russell Montreal wins Grey Cup! Posts: 7,583 Karma: 31484197 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Heffe, I shipped it USPS. The postage plus insurance came to $8.70.