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Old 07-10-2017, 07:03 PM   #1
josephdamien
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Device: Kindle Fire HD 8
Angry Calibre does not see my Kindle

I am a new member and have used Calibre in the past with no problems. I now have a new Kindle Fire HD8 (my previous was a Kindle HD7). I have a number of books I have downloaded that I want to put on my Kindle using Calibre. I can add the book to Calibre and I can convert the format to mobi for my Kindle. However, when I go to "Send to Device" to click "send to main memory" this is greyed out so not clickable. Further down that same menu is "set default send to device action" and the sub-menu does have "send to main memory" which I have clicked but nothing happens. Also in my menu toolbar in Calibre there is no "Device" icon. So I'm not sure Calibre even sees my Kindle. I've read and looked in the help files but nothing has helped. Hope that someone can clue me in as to what I might do to resolve this issue. Thanks in advance for any help, suggestions or advice. JD
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Old 07-10-2017, 09:18 PM   #2
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Start by following the suggestions in the Sticky post at the top of this forum titled: My device is not detected by calibre.

Last edited by DoctorOhh; 07-17-2017 at 02:42 AM.
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Old 07-16-2017, 08:37 PM   #3
josephdamien
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Posts: 5
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Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

I followed the advice in the post by DoctorOhh. I have the latest version of Calibre and have plugged in my Kindle Fire and it is seen by my computer. Also I went to the Preferences as suggested by the creator of Calibre. My device is not in the ignored area and in the Plugin area there is an entry for "Kindle Fire Device Interface (1.0.0) by John Schember Communicate with the Kindle Fire." Next I went to Debug Device Detection and ran this process with my device (Kindle Fire HD8) attached. It said to post the output in this forum. Here it is:
Spoiler:

calibre 3.4 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0006 devinst=3088),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0006 devinst=3148),
USBDevice(vendor_id=0x409 product_id=0x40 bcd=0x150 devid=usb\vid_0409&pid_0040&rev_0150 devinst=3208),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173 devinst=3288),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_00 devinst=3364),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_01 devinst=3460),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=3556),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=3636),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=3732),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=3828),
USBDevice(vendor_id=0x58f product_id=0x6254 bcd=0x100 devid=usb\vid_058f&pid_6254&rev_0100 devinst=3924),
USBDevice(vendor_id=0x18e3 product_id=0x9106 bcd=0x100 devid=usb\vid_18e3&pid_9106&rev_0100 devinst=4000),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0231&rev_???? devinst=2048),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4076),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4156))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0231#g000kw0464370k1p#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.01#18e391066476&1##{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.03#18e391066476&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.02#18e391066476&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#18e391066476&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{D9D193BF-E85A-4581-AF70-F0613C37DBCB}': [{'broadcast': u'192.168.60.114', 'netmask': u'255.255.255.255', 'addr': u'192.168.60.114'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None


When I was using my Kindle Fire HD7 with Calibre, I was able to convert books and load them onto my Kindle. However with my new Kindle Fire HD8 I cannot even see that my device if seen by Calibre. In the menu bar there is not an icon for "Device". Hopefully kovidgoyal the creator may have a solution. Looking at the above output I did compare the serial number shown to the serial number of my Kindle Fire HD8 and it is the same. At the end it indicates: "Not a suitable MTP device, ignoring No suitable MTP devices found." Hopefully there is just a setting somewhere that I need to adjust. I think that Calibre is a wonderful program and hope that I can discover how to get my new Kindle recognized by Calibre and proceed with putting ebooks on it from various sources. Thanks kovidgoyal for this great program. JD

Last edited by theducks; 07-16-2017 at 10:20 PM. Reason: wrap log in spoiler tag
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Old 07-16-2017, 11:25 PM   #4
kovidgoyal
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See the line

'storage': [],

your device is reporting it has no storage availbale. Usually rebooting botht he device and the computer fixes that,.
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Old 07-23-2017, 07:44 PM   #5
josephdamien
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Posts: 5
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Join Date: Jul 2017
Location: Louisiana
Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

My thanks to kovidgoyal for his reply and suggestion. I've tried this with negative results. I did check the storage of my Kindle and have 5.94 Gigabytes free, so don't understand why it thinks I have no space/storage available. I ran the debug process again and this time it came up with some different results. It does now say that "Opened Fire successfully" and goes on with other info and does show the storage capacity and the free space which is close to what my Kindle indicates. So from this info it seems that it does see the Kindle and has opened it and does see the free space, but when I go to send to device, the send to main memory is greyed out. So still cannot seem to proceed. I feel closer, but still not there. I am going to post the results to the debug info again with the new data. Here it is:
Spoiler:

calibre 3.4 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0006 devinst=3088),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0006 devinst=3148),
USBDevice(vendor_id=0x409 product_id=0x40 bcd=0x150 devid=usb\vid_0409&pid_0040&rev_0150 devinst=3208),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173 devinst=3288),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_00 devinst=3364),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_01 devinst=3460),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=3556),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=3636),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=3732),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=3828),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100 devinst=3924),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_00 devinst=4004),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_01 devinst=4100),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_02 devinst=4196),
USBDevice(vendor_id=0x58f product_id=0x6254 bcd=0x100 devid=usb\vid_058f&pid_6254&rev_0100 devinst=4292),
USBDevice(vendor_id=0x18e3 product_id=0x9106 bcd=0x100 devid=usb\vid_18e3&pid_9106&rev_0100 devinst=4368),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0231&rev_???? devinst=2048),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4444),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4524))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.02#18e391066476&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.01#18e391066476&1##{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_1949&pid_0231#g000kw0464370k1p#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#18e391066476&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.03#18e391066476&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [{'capacity': 13204623360L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 6375231488L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

Trying to open: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
Opened Fire successfully
Device info:
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [{'capacity': 13204623360L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 6375231488L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

I'm sorry to be a pest but really like Calibre and in the past have used it with my Kindle Fire HD7 and was able to convert and move titles to that Kindle. Just would love to be able to to this with my new Kindle Fire HD8. Again thanks to kovidgoyal for his help. Hope there is something more I can do to get Calibre and my Kindle working together.
Moderator Notice
Please use Spoiler tags around your log posts

Last edited by theducks; 07-23-2017 at 09:13 PM. Reason: added spoiler tags
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Old 07-24-2017, 12:31 AM   #6
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Just wait, the first time you connect to a device it takes a while as calibre has to scan the entire device to find books. Look at the jobs spinner in the bottom right corner, it will be rotating indicating that calibre is still working.
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Old 07-29-2017, 03:54 PM   #7
josephdamien
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Posts: 5
Karma: 10
Join Date: Jul 2017
Location: Louisiana
Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

Again, my thanks to kovidgoyal for his reply. I did not see anything turning at the bottom right, so decided to install Calibre on my wife's laptop and see if it would work there. First we installed Calibre 64 edition and it did not work. My wife uninstalled this and then installed the regular Windows Calibre and then she could see the Kindle and the device icon was in the menu bar. So I went through all this on my desktop and installed the regular Calibre for Windows but still it did not work. So I uninstalled every version of Calibre and then installed the regular Calibre for Windows and finally it worked!! I've been adding, converting and moving many of my downloaded ebooks to my Kindle and am very happy. Hopefully it will continue to work. Thanks again kovidgoyal for all your help. Calibre is a great and amazing program.
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Old 07-29-2017, 09:37 PM   #8
josephdamien
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Posts: 5
Karma: 10
Join Date: Jul 2017
Location: Louisiana
Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

Woe is me. I had to shut down and go to church and upon returning wanted to continue with moving books to my Kindle but now I'm back where I was at the beginning. Calibre again is not seeing my Kindle. I have not changed anything since it was working earlier today when I posted my success, but now, it's back to not seeing my Kindle. I am so frustrated with this problem. Also, the moderator posted that I needed to use Spoiler tags around my posts and I'm so sorry, but have no idea what a spoiler tag is and how to create one. Sorry, but I'm not up to snuff on this. In any case, I'm wondering why now when I started up Calibre and hooked up my Kindle that Calibre is not seeing my Kindle and it's basically back to that first set of data that I posted where it said "no suitable MTP device found."
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