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Old 12-09-2019, 06:06 PM   #46
Richwood
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I just received a new Kindle Oasis 3 which was delayed almost a week for delivery due to winter weather in the Sierras and I am in Reno. Amazon was already sending a replacement when mine arrived. Unit would not register as received. I contacted Amazon customer service who transferred me to Kindle reader technical support and they apparently were able to remove the registration block on the unit so I could register it.

I do know that in the past I bought a reported lost/stolen Kindle on Ebay and was told by Amazon that they could not remove the registration block from it. They did so on the new Oasis less than a week ago. Different circumstances for registration blocking or different type of block? The second unit is being returned unopened.

Last edited by Richwood; 12-09-2019 at 06:09 PM. Reason: Add info
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Old 12-09-2019, 06:09 PM   #47
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Different circumstances for registration blocking or different type of block?
They unblock if they are contacted by the original owner, who requested the block.
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Old 12-09-2019, 06:14 PM   #48
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They unblock if they are contacted by the original owner, who requested the block.
So the unblock capability obviously exists but Amazon policy controls under what circumstances a registration block can be cancelled it seems.
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Old 12-09-2019, 06:23 PM   #49
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So the unblock capability obviously exists but Amazon policy controls under what circumstances a registration block can be cancelled it seems.
It has always been that way. It's not uncommon to lose a device, and contact Amazon to have it blocked, then end up finding it again. We always told users who would post on the old Amazon forums how to report a device lost/stolen, that it would take another call to Amazon if they ended up finding the device, so they could register it again.
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Old 12-10-2019, 01:48 AM   #50
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they have tech abilities and policies as said above,

but a new device, if really new, should not arrive with a block in place ???
did they send you a used one because new were out of stock ?
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Old 12-10-2019, 05:11 AM   #51
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they have tech abilities and policies as said above,

but a new device, if really new, should not arrive with a block in place ???
did they send you a used one because new were out of stock ?
I had the impression that Amazon blocked the first one because they'd posted a second, to prevent to user having two working kindles. But the first one, delayed by weather, arrived. I wonder if the second one will now be blocked?
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Old 12-10-2019, 05:51 AM   #52
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I had the impression that Amazon blocked the first one because they'd posted a second, to prevent to user having two working kindles. But the first one, delayed by weather, arrived. I wonder if the second one will now be blocked?
ah, that makes sense
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