Be sure to update your Kobo Arc by 2019-02-28 or else - Page 2

kici · 08-05-2019, 11:05 PM

Quote:

Originally Posted by teija

So to confirm, you are doing this while the device is connected to your PC/Mac?

First I move the update.zip file, the the Kobo, then I unplug as per instructions and reboot the Kobo. It starts the update and then that is where I end up

teija · 08-06-2019, 02:19 PM

I can't recall exactly but I *think* I had to do my updating using the Kobo desktop application. I could be wrong though, and am hoping someone else can weigh in on this..?

kici · 08-06-2019, 03:01 PM

I tried but did not get any such options via the desktop app. Also, the instructions on their website actually state put the downloaded file (renamed to update.zip) into the Kobo, via UBS while connected to the PC, then disconnect and reboot...

teija · 08-07-2019, 05:52 PM

Ok, well if it has just been reset/updated I would imagine you don’t have a Wifi connection. Just before the point it asks you to log in, have you tried to reconnect to the computer with the Kobo desktop application already running?

kici · 08-08-2019, 09:08 AM

It does connect to wifi, the problem is it cannot go past the login screen due to the firmware update they have.

The one I am trying to get, I also contacted kobo support, they created a ticket and have still not gotten back to me... lol

jerrydesmond · 08-08-2019, 02:48 PM

Quote:

Originally Posted by sqdancer

Try the instructions here for manually updating via Windows or Mac, being sure to use the correct file for your device.

https://help.kobo.com/hc/en-us/artic...o-Arc-software

Good luck!

This worked perfectly for my KoboArc tablet although the link is for KoboArc eReader. After following all the steps and restarting the tablet, it starts to download the update. Then you can log into your Kobo account or sign up as new user of Kobo.

DNSB · 08-08-2019, 05:24 PM

Quote:

Originally Posted by jerrydesmond

This worked perfectly for my KoboArc tablet although the link is for KoboArc eReader. After following all the steps and restarting the tablet, it starts to download the update. Then you can log into your Kobo account or sign up as new user of Kobo.

The Kobo Arc tablet is the Kobo Arc ereader. They are not two separate devices.

kici · 08-08-2019, 11:34 PM

Seems I am just an idiot on this one, I've got Kobo Vox Model K080

@slate was kind enough to provide a link " http://download.kobobooks.com/vox/update.zip "

However now I am stuck past that update.

It continually re-loads the "Kobo" logo with the sound every 10 seconds lol. Does not go past that. lol

jerrydesmond · 08-09-2019, 01:30 PM

Quote:

Originally Posted by DNSB

The Kobo Arc tablet is the Kobo Arc ereader. They are not two separate devices.

Thanks DNSB. I thought there is difference between tablet (range of features and programs) and eReader (only to read docs).

teija · 08-11-2019, 03:14 AM

Quote:

Originally Posted by jerrydesmond

I thought there is difference between tablet (range of features and programs) and eReader (only to read docs).

I think when the word "eReader" is used, in this instance it was referring to "eInk" (reader). Some folks still consider an iPad to be an eReader for example, but personally I view it as a tablet with an LCD screen on which a user can read eBooks. I try to reserve the term "eReader" to eInk devices only.

leif20 · 09-02-2019, 12:07 PM

I ran in to this same issue, created an account here to post my resolution.

I have a regular ARC. I like this thing because it is dead simple and has an enormous battery. Im sure there are other ereaders that are good too, but i'm happy with this one. It has been running a bit sluggish, so I decided to do a factory reset. BIG MISTAKE!! Turns out I needed to update the darn thing before doing that. I work in software testing so I ca understand the developers' needs to update their software to match latest security standards, but two emails in my inbox wasn't enough notification for me to follow the instructions. I guess I should pay more attention to my email.

I factory reset the device and got stuck at the update screen, error #7. This is where the run-around began. I found the help article at the kobo website (https://help.kobo.com/hc/en-us/artic...o-Arc-software) but I didnt pick the right model number.
When I tried to install the update for the arc 7 the device wouldn't take it. also, when copying it to the device I would get no progress bar. so both of these things led me to believe that the device was bricked.

the solution in my case was two non-intuitive pieces of information
1. use the software for the regular arc, not the arc 7.
2. even though the progress bar is not udpating as it would with any other file transfer, the update did eventually end up on the device. it took about 5 minutes but it was on there. afterwards I disconnected and rebooted, and the update installed.

Also, I wasn't able to see the device on my mac computer since i believe one needs to enable the usb file transfer option in the settings, but since I had reset my device I couldnt access the settings menu. It only worked on my windows 7 computer.

I hope this is helpful for anyone experiencing this!

zohar101 · 09-30-2019, 10:38 PM

Does anyone have mirror links for the download files? I keep trying to download off of kobo's website but the links do not work anymore. I found one kobo arc that I didn't update on time and now after factory reset I got the error #7 as well, except I can't get my hands on the right file to try and fix this. Why did kobo let their links get broken so soon?

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08-06-2019, 02:19 PM	#17
teija Gadget fiend Posts: 323 Karma: 1921386 Join Date: Apr 2013 Location: Vancouver, Canada Device: Kobo Aura HD, Kindle 7th Gen, Kindle Paperwhite 2	I can't recall exactly but I think I had to do my updating using the Kobo desktop application. I could be wrong though, and am hoping someone else can weigh in on this..?

08-06-2019, 03:01 PM	#18
kici Junior Member Posts: 6 Karma: 10 Join Date: Jul 2019 Device: K080	I tried but did not get any such options via the desktop app. Also, the instructions on their website actually state put the downloaded file (renamed to update.zip) into the Kobo, via UBS while connected to the PC, then disconnect and reboot...

08-07-2019, 05:52 PM	#19
teija Gadget fiend Posts: 323 Karma: 1921386 Join Date: Apr 2013 Location: Vancouver, Canada Device: Kobo Aura HD, Kindle 7th Gen, Kindle Paperwhite 2	Ok, well if it has just been reset/updated I would imagine you don’t have a Wifi connection. Just before the point it asks you to log in, have you tried to reconnect to the computer with the Kobo desktop application already running?

08-08-2019, 09:08 AM	#20
kici Junior Member Posts: 6 Karma: 10 Join Date: Jul 2019 Device: K080	It does connect to wifi, the problem is it cannot go past the login screen due to the firmware update they have. The one I am trying to get, I also contacted kobo support, they created a ticket and have still not gotten back to me... lol

08-08-2019, 11:34 PM	#23
kici Junior Member Posts: 6 Karma: 10 Join Date: Jul 2019 Device: K080	Seems I am just an idiot on this one, I've got Kobo Vox Model K080 @slate was kind enough to provide a link " http://download.kobobooks.com/vox/update.zip " However now I am stuck past that update. It continually re-loads the "Kobo" logo with the sound every 10 seconds lol. Does not go past that. lol

09-02-2019, 12:07 PM	#26
leif20 Junior Member Posts: 1 Karma: 10 Join Date: Sep 2019 Device: Kobo Arc	I ran in to this same issue, created an account here to post my resolution. I have a regular ARC. I like this thing because it is dead simple and has an enormous battery. Im sure there are other ereaders that are good too, but i'm happy with this one. It has been running a bit sluggish, so I decided to do a factory reset. BIG MISTAKE!! Turns out I needed to update the darn thing before doing that. I work in software testing so I ca understand the developers' needs to update their software to match latest security standards, but two emails in my inbox wasn't enough notification for me to follow the instructions. I guess I should pay more attention to my email. I factory reset the device and got stuck at the update screen, error #7. This is where the run-around began. I found the help article at the kobo website (https://help.kobo.com/hc/en-us/artic...o-Arc-software) but I didnt pick the right model number. When I tried to install the update for the arc 7 the device wouldn't take it. also, when copying it to the device I would get no progress bar. so both of these things led me to believe that the device was bricked. the solution in my case was two non-intuitive pieces of information 1. use the software for the regular arc, not the arc 7. 2. even though the progress bar is not udpating as it would with any other file transfer, the update did eventually end up on the device. it took about 5 minutes but it was on there. afterwards I disconnected and rebooted, and the update installed. Also, I wasn't able to see the device on my mac computer since i believe one needs to enable the usb file transfer option in the settings, but since I had reset my device I couldnt access the settings menu. It only worked on my windows 7 computer. I hope this is helpful for anyone experiencing this!

09-30-2019, 10:38 PM	#27
zohar101 Junior Member Posts: 4 Karma: 10 Join Date: Jun 2014 Device: Kobo Arc	Does anyone have mirror links for the download files? I keep trying to download off of kobo's website but the links do not work anymore. I found one kobo arc that I didn't update on time and now after factory reset I got the error #7 as well, except I can't get my hands on the right file to try and fix this. Why did kobo let their links get broken so soon?