New guy needs help

slaw63 · 01-08-2010, 03:57 PM

Hello all.I know this is my first post but i need help.I have a Sony PRS_300.It was working fine until today.Everytime i try to move a book from my reader software to the book it says The ebook cannot be tranferred because th ereader is authorized to another user.Now i guess its my fault because i cant remember passwords for adobe or email id,s.How can i sort this out.Thanks

pilotbob · 01-08-2010, 06:18 PM

Well... you need to know your password to do anything.

Where did you buy the books from? Are there alot of them? Your best bet is to tell them that you goofed... set up another Adobe ID (and write it down or something) and ask the store to reset the ebooks so you can re-d/l them again to your new Adobe ID.

Also, check out lastpass.com for a free server that will create and remember passwords for you. I don't know what I would do without it. (with this tool you only have to remember 1 password... it is the last password you need to remember, get it?)

BOb

slaw63 · 01-08-2010, 06:22 PM

thanks

Bartosz · 01-14-2010, 10:34 AM

Hi Guys.

I have the same problem.
I didn't know how it works, and in hurry opened my ebook on my work PC, I even don't remember did I enter some details or not. I was just so happy that I have my first ebook.

And now I'm fucked!

Finnaly I created Adobe account and have Adobe ID, but when I authorize my computer with details that I have created, I can't open my ebook or copy to the reader..

Please help!

Is there some way that I can check user name or email to which ADE or ebook is assigned?
I'm afraid that it's assigned only to my work PC, and there is no way that I can do enything.

Please help me, it's me first time against ADE and ebooks.

Thank You in advance.

Regards,
Bartosz.

pilotbob · 01-14-2010, 10:38 AM

@bartoz... I would contact the store and tell them you made a mistake and ask if they could reset the authentication on that book and allow you to re-download it.

BOb

Bartosz · 01-14-2010, 10:42 AM

@pilotbob, thank You I'll try.

Regards,
Bartosz.

Bartosz · 01-14-2010, 10:51 AM

sorry for next post

@pilotbob can You tell me please how does it work.

If I have opened me ebook on ADE, is it possible the I didn't enter Adobe ID (details), and did't authorize my computer?

If yes it means that my ebook is assigned to my PC?

Thank You,
Bartosz

pilotbob · 01-14-2010, 10:54 AM

Yes, there is such a thing as an anonymous authorization. If you haven't set up an Adobe ID and authorized your PC to that account, and you buy an ebook ADE (and/or Sony ebook library) creates an id for you using credentials created based on your specific PC. Any books you buy with this anonymous ID will only work on that single PC.

I'm pretty sure this is how Jim Lester from Adobe explained it in another thread when another user had the same problem.

BOb

Bartosz · 01-14-2010, 11:17 AM

Is there some way that I can check if ebook is assigned to any Adobe ID or to my PC.

It will help me to explain what happened when I'll send email to sore where I bought me ebook.

Thank's,
Bartosz.

01-08-2010, 03:57 PM	#1
slaw63 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2010 Device: prs-300	New guy needs help Hello all.I know this is my first post but i need help.I have a Sony PRS_300.It was working fine until today.Everytime i try to move a book from my reader software to the book it says The ebook cannot be tranferred because th ereader is authorized to another user.Now i guess its my fault because i cant remember passwords for adobe or email id,s.How can i sort this out.Thanks

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01-08-2010, 06:18 PM	#2
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Well... you need to know your password to do anything. Where did you buy the books from? Are there alot of them? Your best bet is to tell them that you goofed... set up another Adobe ID (and write it down or something) and ask the store to reset the ebooks so you can re-d/l them again to your new Adobe ID. Also, check out lastpass.com for a free server that will create and remember passwords for you. I don't know what I would do without it. (with this tool you only have to remember 1 password... it is the last password you need to remember, get it?) BOb

01-08-2010, 06:22 PM	#3
slaw63 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2010 Device: prs-300	thanks

01-14-2010, 10:34 AM	#4
Bartosz Junior Member Posts: 4 Karma: 10 Join Date: Jan 2010 Device: Sony 300	Hi Guys. I have the same problem. I didn't know how it works, and in hurry opened my ebook on my work PC, I even don't remember did I enter some details or not. I was just so happy that I have my first ebook. And now I'm fucked! Finnaly I created Adobe account and have Adobe ID, but when I authorize my computer with details that I have created, I can't open my ebook or copy to the reader.. Please help! Is there some way that I can check user name or email to which ADE or ebook is assigned? I'm afraid that it's assigned only to my work PC, and there is no way that I can do enything. Please help me, it's me first time against ADE and ebooks. Thank You in advance. Regards, Bartosz.

01-14-2010, 10:38 AM	#5
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	@bartoz... I would contact the store and tell them you made a mistake and ask if they could reset the authentication on that book and allow you to re-download it. BOb

01-14-2010, 10:42 AM	#6
Bartosz Junior Member Posts: 4 Karma: 10 Join Date: Jan 2010 Device: Sony 300	@pilotbob, thank You I'll try. Regards, Bartosz.

01-14-2010, 10:51 AM	#7
Bartosz Junior Member Posts: 4 Karma: 10 Join Date: Jan 2010 Device: Sony 300	sorry for next post @pilotbob can You tell me please how does it work. If I have opened me ebook on ADE, is it possible the I didn't enter Adobe ID (details), and did't authorize my computer? If yes it means that my ebook is assigned to my PC? Thank You, Bartosz

01-14-2010, 10:54 AM	#8
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Yes, there is such a thing as an anonymous authorization. If you haven't set up an Adobe ID and authorized your PC to that account, and you buy an ebook ADE (and/or Sony ebook library) creates an id for you using credentials created based on your specific PC. Any books you buy with this anonymous ID will only work on that single PC. I'm pretty sure this is how Jim Lester from Adobe explained it in another thread when another user had the same problem. BOb

01-14-2010, 11:17 AM	#9
Bartosz Junior Member Posts: 4 Karma: 10 Join Date: Jan 2010 Device: Sony 300	Is there some way that I can check if ebook is assigned to any Adobe ID or to my PC. It will help me to explain what happened when I'll send email to sore where I bought me ebook. Thank's, Bartosz.

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