replacement battery arrived

Raoul · 01-28-2008, 05:11 AM

FYI: my replacement battery arrived just now.

I read here some bashing of bookeen regarding their customer service, delivery and response. I have to contradict. My emails have been answered promptly, the shipments (around x-mas times) were even speedier than expected and promises (replacement battery) were kept.

For my part I am very happy with the company and also very happy with the product.

Raoul

Striking Claw · 02-01-2008, 01:15 PM

Strange I haven't heard anything about my replacment battery and missing cover. When I got my Cybook in December the accompanying sheet mentioned a delivery until end of january, which as of today is obviously no longer possible. I didn't get any notification at all, that they will not be able to deliver on time.
Fortunatly I ordered a cover from M-Edge as soon as I got my Cybook without a cover, otherwise I shourly would be the owner of a Cybook with a broken display by now.
So I wouldn't say Bookeen has a good custumer support, if they can't even send a simple e-Mail to inform about yet another delay in their deliveries.

adelheid · 02-01-2008, 04:51 PM

Missing battery arrived this week. Before the end of the month, as promised.

Regards,
Adelheid

dcalder · 02-01-2008, 08:58 PM

My missing battery arrived as well (either yesterday or today; I didn't check my PO box yesterday so it may have been there then). I believe that what they originally stated was that it would ship in late January, not arrive. Since they did use an express postal method, I'd expect that anything that was shipped this week would probably arrive by the end of next week, at least in major population centers.

01-28-2008, 05:11 AM	#1
Raoul Junior Member Posts: 2 Karma: 10 Join Date: Jan 2008 Device: cybook	replacement battery arrived FYI: my replacement battery arrived just now. I read here some bashing of bookeen regarding their customer service, delivery and response. I have to contradict. My emails have been answered promptly, the shipments (around x-mas times) were even speedier than expected and promises (replacement battery) were kept. For my part I am very happy with the company and also very happy with the product. Raoul

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02-01-2008, 01:15 PM	#2
Striking Claw Enthusiast Posts: 35 Karma: 102 Join Date: Dec 2007 Location: Basel, Switzerland Device: Cybook Gen3, ILiad, HP hx4700	Strange I haven't heard anything about my replacment battery and missing cover. When I got my Cybook in December the accompanying sheet mentioned a delivery until end of january, which as of today is obviously no longer possible. I didn't get any notification at all, that they will not be able to deliver on time. Fortunatly I ordered a cover from M-Edge as soon as I got my Cybook without a cover, otherwise I shourly would be the owner of a Cybook with a broken display by now. So I wouldn't say Bookeen has a good custumer support, if they can't even send a simple e-Mail to inform about yet another delay in their deliveries.

02-01-2008, 04:51 PM	#3
adelheid Zealot Posts: 108 Karma: 49 Join Date: Dec 2007 Location: Nederland Device: iPad	Missing battery arrived this week. Before the end of the month, as promised. Regards, Adelheid

02-01-2008, 08:58 PM	#4
dcalder Zealot Posts: 127 Karma: 9856 Join Date: Dec 2007 Location: Ontario, Canada Device: Sony PRS-300/Kindle Keyboard/iPad Mini	My missing battery arrived as well (either yesterday or today; I didn't check my PO box yesterday so it may have been there then). I believe that what they originally stated was that it would ship in late January, not arrive. Since they did use an express postal method, I'd expect that anything that was shipped this week would probably arrive by the end of next week, at least in major population centers.

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