Touch eReader Storage Error - Page 2

jackastor · 07-12-2011, 11:31 AM

Quote:

Originally Posted by TonyToews

I did the factory reset, did the desktop sync which downloaded one free book and I have the eReader Storage Error. It sure isn't my fault or Calibre's fault. I gotta find my receipt and it's going back.

I hooked it up to the PC and now it's showing no books at all. It's f***ed. Wait a moment. I powered it off and on and now it finds the one free book again.

And it won't stay connected to the PC long enough to upload a book now. Good thing I still have the Kobo Wifi.

Strange. Regardless though of how its happening I can understand any frustrations you may have. I guess the only option is to exchange it or return it depending how your feeling about it.

good luck

beautifulsoup · 07-12-2011, 07:32 PM

deleted.

FJames · 07-13-2011, 02:35 PM

I think there's a software problem between Kobo Desktop and the USB port on the KT, because it's rock solid with Calibre, but I constantly get spurious errors like "device disconnnected" from Kobo Desktop while the KT is still connected. So far I've been lucky and it hasn't caused me any major issues.

beautifulsoup · 07-13-2011, 06:59 PM

I had the ereader storage error last night. Long story.

Called Kobo, did a factory reset, re-acquainted the reader with the desktop software, and all is well for now. (Knock on wood).

The operator I talked with sent it over to Help as a Tier 2 Request, and they've e-mailed me back asking about the error; what led to it, what screens was I on before it happened, etc, etc...

I'm hoping I'm okay for now...

TonyToews · 07-13-2011, 07:30 PM

jackastor, I love my Kobo Touch. I will *NOT* be returning it. Hardware troubles happen occasionally. That's life. I will be exchanging it though. If the store will let me. It's almost a month now since I bought it. And who knows what kind of stock they have.

CR*P. According to the website none in stock in Edmonton, Alberta.

FJames, FWIW my problems with the USB connector are so bad that it won't stay connected longer than a few seconds. And that's without the Kobo Desktop or Calibre running.

jackastor · 07-13-2011, 07:42 PM

Quote:

Originally Posted by TonyToews

jackastor, I love my Kobo Touch. I will *NOT* be returning it. Hardware troubles happen occasionally. That's life. I will be exchanging it though. If the store will let me. It's almost a month now since I bought it. And who knows what kind of stock they have.

CR*P. According to the website none in stock in Edmonton, Alberta.

FJames, FWIW my problems with the USB connector are so bad that it won't stay connected longer than a few seconds. And that's without the Kobo Desktop or Calibre running.

I did not think you would be settling for anythinge less then a working Kobo. Have you tried for kicks a dif computer? (im gonna guess you did). Mind you though I am thinking your preety frustrated. Hope it all goes well for you.

TonyToews · 07-13-2011, 07:58 PM

Just contacted customer service by the 800 number and an exchange is in process. The entire telephone process was quite painless.

SCION · 07-13-2011, 07:59 PM

Quote:

Originally Posted by TonyToews

Just contacted customer service by the 800 number and an exchange is in process. The entire telephone process was quite painless.

Wonderful!

TonyToews · 07-13-2011, 08:00 PM

jackastor, I can wiggle the connector and see it connect and disconnect. And then lock up. So it's either the cable or the connector. Given my previous eReader Storage problems I don't want this unit any more.

TonyToews · 07-13-2011, 08:10 PM

The telephone operator stated they would be sending me out a new device and asking me for the old one. This didn't quite make sense to me as otherwise they'd want a credit card number. Sure enough the support email indicated they would mail me an empty box, I'd send mine in, etc. "You will receive a new eReader within 10 business days of putting the defective device back in the mail."

Good thing I've kept my Kobo WiFi.

beautifulsoup · 07-14-2011, 07:33 PM

I'm interested to know - although it may have absolutely nothing to do with the error message - whether anyone who has had this error had uploaded their own additional fonts to the device.

ETA: I did have an uploaded font. Like I said, I don't know if there's any correlation.

jackastor · 07-14-2011, 08:53 PM

Quote:

Originally Posted by TonyToews

jackastor, I can wiggle the connector and see it connect and disconnect. And then lock up. So it's either the cable or the connector. Given my previous eReader Storage problems I don't want this unit any more.

I cant fault you for that at all. I am glad you are getting a replacement unit. Hopefully it will be fast getting there.

From what you have said i think you made more then a college try to get it sorted out. So one way or the other I am glad you getting a replacement unit.

good luck

jack

TonyToews · 07-15-2011, 04:05 PM

Not so fast. I received the following so more hoops to jump through. Of course several questions are utterly irrelevant to my problem but I answered them anyhow.

We are very sorry that you have been experiencing difficulties with your new Touch device, but unfortunately our Tier 1 agent provided you with information relating to RMAs for our other devices. The process for the Touch is a little different. Firstly, we need to verify certain troubleshooting methods before we can proceed with the next step.

We will need a little more information in order to investigate this issue.

When you first got your Kobo Touch, did you link it to your computer using the USB cable and complete the set-up in full as prompted by the device?

What version of the desktop app and device's own software do you currently have installed?

What kind of computer do you have and what operating system does it run? (Version and service packs if available.)

Are you able to connect the device to your computer to sync the device sometimes or never?

Does the cable physically move when slotted into the port at the bottom of the eReader?

Sincerely,
The Kobo Team

07-12-2011, 07:32 PM	#17
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	deleted. Last edited by beautifulsoup; 07-12-2011 at 11:00 PM. Reason: deletion.

07-14-2011, 07:33 PM	#26
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	I'm interested to know - although it may have absolutely nothing to do with the error message - whether anyone who has had this error had uploaded their own additional fonts to the device. ETA: I did have an uploaded font. Like I said, I don't know if there's any correlation. Last edited by beautifulsoup; 07-14-2011 at 07:44 PM. Reason: To do the ETA.

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07-13-2011, 02:35 PM	#18
FJames Addict Posts: 320 Karma: 320941 Join Date: Jun 2011 Location: Canada Device: Kobo Touch & Aura	I think there's a software problem between Kobo Desktop and the USB port on the KT, because it's rock solid with Calibre, but I constantly get spurious errors like "device disconnnected" from Kobo Desktop while the KT is still connected. So far I've been lucky and it hasn't caused me any major issues.

07-13-2011, 06:59 PM	#19
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	I had the ereader storage error last night. Long story. Called Kobo, did a factory reset, re-acquainted the reader with the desktop software, and all is well for now. (Knock on wood). The operator I talked with sent it over to Help as a Tier 2 Request, and they've e-mailed me back asking about the error; what led to it, what screens was I on before it happened, etc, etc... I'm hoping I'm okay for now...

07-13-2011, 07:30 PM	#20
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	jackastor, I love my Kobo Touch. I will NOT be returning it. Hardware troubles happen occasionally. That's life. I will be exchanging it though. If the store will let me. It's almost a month now since I bought it. And who knows what kind of stock they have. CR*P. According to the website none in stock in Edmonton, Alberta. FJames, FWIW my problems with the USB connector are so bad that it won't stay connected longer than a few seconds. And that's without the Kobo Desktop or Calibre running.

07-13-2011, 07:58 PM	#22
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	Just contacted customer service by the 800 number and an exchange is in process. The entire telephone process was quite painless.

07-13-2011, 08:00 PM	#24
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	jackastor, I can wiggle the connector and see it connect and disconnect. And then lock up. So it's either the cable or the connector. Given my previous eReader Storage problems I don't want this unit any more.

07-13-2011, 08:10 PM	#25
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	The telephone operator stated they would be sending me out a new device and asking me for the old one. This didn't quite make sense to me as otherwise they'd want a credit card number. Sure enough the support email indicated they would mail me an empty box, I'd send mine in, etc. "You will receive a new eReader within 10 business days of putting the defective device back in the mail." Good thing I've kept my Kobo WiFi.

07-15-2011, 04:05 PM	#28
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	Not so fast. I received the following so more hoops to jump through. Of course several questions are utterly irrelevant to my problem but I answered them anyhow. We are very sorry that you have been experiencing difficulties with your new Touch device, but unfortunately our Tier 1 agent provided you with information relating to RMAs for our other devices. The process for the Touch is a little different. Firstly, we need to verify certain troubleshooting methods before we can proceed with the next step. We will need a little more information in order to investigate this issue. When you first got your Kobo Touch, did you link it to your computer using the USB cable and complete the set-up in full as prompted by the device? What version of the desktop app and device's own software do you currently have installed? What kind of computer do you have and what operating system does it run? (Version and service packs if available.) Are you able to connect the device to your computer to sync the device sometimes or never? Does the cable physically move when slotted into the port at the bottom of the eReader? Sincerely, The Kobo Team