CC Error Connecting to Dropbox "ERR_NAME_NOT_RESOLVED"

bookiebabe · 04-19-2017, 09:20 PM

Ok, so the friendly people here at mobileread helped me tie my CC app to my dropbox folder containing my Calibre library, and for a while, all was well.

However, recently, I'm getting the error "webpage not available....ERR_NAME_NOT_RESOLVED" when I try to connect to Dropbox from Calibre Companion.

I can't figure out what changed... I certainly didn't alter anything with my dropbox account. And more importantly, I can't figure out where/how in CC to get it properly pointed to my dropbox folder, once again.

We've tried to troubleshoot the issue, and are just getting nowhere. I should say, books I had in CC are still showing, I'm just not able to get any of the new content I've loaded into Calibre/into Dropbox Calibre folder.

any ideas? As always, your help is greatly appreciated. ty!

chaley · 04-20-2017, 06:03 AM

If you send me a CC debug log I might be able to work out where things are going wrong. See How do I get help? in our FAQ for instructions.

It is possible that your device is confused about the internet name service (DNS). Try turning it all the way off (power off) then on. Verify that you can see an internet web page using the device's browser.

Another thing to try (if you haven't already) is to reset the cloud connection then try to connect again. Go do CC's Settings / Connecting to calibre / Cloud Connection and tap Reset cloud connection.

04-19-2017, 09:20 PM	#1
bookiebabe Member Posts: 13 Karma: 1000000 Join Date: Feb 2017 Device: ASUS Zenpad	CC Error Connecting to Dropbox "ERR_NAME_NOT_RESOLVED" Ok, so the friendly people here at mobileread helped me tie my CC app to my dropbox folder containing my Calibre library, and for a while, all was well. However, recently, I'm getting the error "webpage not available....ERR_NAME_NOT_RESOLVED" when I try to connect to Dropbox from Calibre Companion. I can't figure out what changed... I certainly didn't alter anything with my dropbox account. And more importantly, I can't figure out where/how in CC to get it properly pointed to my dropbox folder, once again. We've tried to troubleshoot the issue, and are just getting nowhere. I should say, books I had in CC are still showing, I'm just not able to get any of the new content I've loaded into Calibre/into Dropbox Calibre folder. any ideas? As always, your help is greatly appreciated. ty!

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04-20-2017, 06:03 AM	#2
chaley Grand Sorcerer Posts: 11,741 Karma: 6997045 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	If you send me a CC debug log I might be able to work out where things are going wrong. See How do I get help? in our FAQ for instructions. It is possible that your device is confused about the internet name service (DNS). Try turning it all the way off (power off) then on. Verify that you can see an internet web page using the device's browser. Another thing to try (if you haven't already) is to reset the cloud connection then try to connect again. Go do CC's Settings / Connecting to calibre / Cloud Connection and tap Reset cloud connection.

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