Touch Stuck on powering on screen after factory reset

bridgetkb · 06-25-2012, 07:46 PM

Hey everybody,

I've had my Kobo for almost a year, and I had to do a factory reset because it wasn't recognizing new books that I had sideloaded onto it. After completing the setup process and restarting it, it's stuck on the powering on screen. I tried a hard reset with the button on the back, and it did turn off, but it's stayed stuck on the powering on screen for the last 20 minutes. Any help I could get with this would be great, thanks!

meeera · 06-26-2012, 01:20 AM

One simple thing that can help is to charge it for a couple hours before trying again.

bridgetkb · 06-26-2012, 08:46 AM

Nope, it's still screwed. I shot an email to Kobo's customer service, still haven't heard back, but I did send it last night so I'm not really pressed about it yet. Worse comes to worse, the Kobo Touch with offers is $80 at the best buy near me, which is fine since the KT is the only ereader that has all the features that I want.

meeera · 06-26-2012, 08:55 AM

Doesn't it have a one year warranty?

bridgetkb · 06-28-2012, 03:50 PM

It did turn out to be an issue covered by the warranty. CS was more helpful than I've read about!

filmo · 07-02-2012, 11:02 AM

If your books are on SD card remove It. Doing factory reset does nothing to SD card. If your original problem was caused by some book on the SD card it is still there. If you plug card into your computer and delete last loaded books it might solve problem. More knowledgeable people can fix problem causing books but I just delete them. Then down load another from better source.

06-25-2012, 07:46 PM	#1
bridgetkb Junior Member Posts: 3 Karma: 10 Join Date: Aug 2011 Device: Kobo Touch	Stuck on powering on screen after factory reset Hey everybody, I've had my Kobo for almost a year, and I had to do a factory reset because it wasn't recognizing new books that I had sideloaded onto it. After completing the setup process and restarting it, it's stuck on the powering on screen. I tried a hard reset with the button on the back, and it did turn off, but it's stayed stuck on the powering on screen for the last 20 minutes. Any help I could get with this would be great, thanks!

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06-26-2012, 01:20 AM	#2
meeera Grand Sorcerer Posts: 5,700 Karma: 66666666 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	One simple thing that can help is to charge it for a couple hours before trying again.

06-26-2012, 08:46 AM	#3
bridgetkb Junior Member Posts: 3 Karma: 10 Join Date: Aug 2011 Device: Kobo Touch	Nope, it's still screwed. I shot an email to Kobo's customer service, still haven't heard back, but I did send it last night so I'm not really pressed about it yet. Worse comes to worse, the Kobo Touch with offers is $80 at the best buy near me, which is fine since the KT is the only ereader that has all the features that I want.

06-26-2012, 08:55 AM	#4
meeera Grand Sorcerer Posts: 5,700 Karma: 66666666 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Doesn't it have a one year warranty?

06-28-2012, 03:50 PM	#5
bridgetkb Junior Member Posts: 3 Karma: 10 Join Date: Aug 2011 Device: Kobo Touch	It did turn out to be an issue covered by the warranty. CS was more helpful than I've read about!

07-02-2012, 11:02 AM	#6
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	If your books are on SD card remove It. Doing factory reset does nothing to SD card. If your original problem was caused by some book on the SD card it is still there. If you plug card into your computer and delete last loaded books it might solve problem. More knowledgeable people can fix problem causing books but I just delete them. Then down load another from better source.

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