new to calibre and Kindle, not connecting

yourservant · 07-30-2018, 08:45 PM

My new (used) Paperwhite works great! I have downloaded books from the Kindle and I have transferred documents using the Amazon "Manage Your Content and Devices" page.

I used calibre to download several news files (MOBI format) onto my PC, running Windows 10. They read fine on my PC monitor. However, I have been unsuccessful in getting anything to transfer from calibre to the Kindle device. Even my test email gives me an error:

Traceback (most recent call last):
File "site-packages\calibre\gui2\wizard\send_email.py", line 207, in test_email_settings
File "site-packages\calibre\utils\smtp.py", line 158, in sendmail
File "site-packages\calibre\utils\smtplib.py", line 648, in login
SMTPAuthenticationError: (535, 'Authentication credentials invalid')

[SIZE="5"][SIZE="4"]Log:
connect: (u'mail.gmx.com', 587)
connect: (u'mail.gmx.com', 587)
reply: '220 gmx.com (mrgmx101) Nemesis ESMTP Service ready\r\n'
reply: retcode (220); Msg: gmx.com (mrgmx101) Nemesis ESMTP Service ready
connect: gmx.com (mrgmx101) Nemesis ESMTP Service ready
send: 'ehlo Jim-work-PC.Belkin\r\n'
reply: '250-gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]\r\n'
reply: '250-AUTH LOGIN PLAIN\r\n'
reply: '250-SIZE 69920427\r\n'
reply: '250 STARTTLS\r\n'
reply: retcode (250); Msg: gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]
AUTH LOGIN PLAIN
SIZE 69920427
STARTTLS
send: 'STARTTLS\r\n'
reply: '220 OK\r\n'
reply: retcode (220); Msg: OK
send: 'ehlo Jim-work-PC.Belkin\r\n'
reply: '250-gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]\r\n'
reply: '250-AUTH LOGIN PLAIN\r\n'
reply: '250 SIZE 69920427\r\n'
reply: retcode (250); Msg: gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]
AUTH LOGIN PLAIN
SIZE 69920427
send: 'AUTH PLAIN AEBnbXguY29tAFNlc2FtZTEh\r\n'
reply: '535 Authentication credentials invalid\r\n'
reply: retcode (535); Msg: Authentication credentials invalid

Initially I tried sending from my gmail address. I tried "less secure app access" and also tried using my new gmx.com email. Nothing seems to work for me here!

Any suggestions?

kovidgoyal · 07-30-2018, 10:59 PM

GMX is saying your username/password are incorrect. Rememebr to use the full gmx email address as the username.

DNSB · 07-30-2018, 11:05 PM

Quote:

Originally Posted by yourservant

My new (used) Paperwhite works great! I have downloaded books from the Kindle and I have transferred documents using the Amazon "Manage Your Content and Devices" page.

I used calibre to download several news files (MOBI format) onto my PC, running Windows 10. They read fine on my PC monitor. However, I have been unsuccessful in getting anything to transfer from calibre to the Kindle device. Even my test email gives me an error:

Spoiler:

Initially I tried sending from my gmail address. I tried "less secure app access" and also tried using my new gmx.com email. Nothing seems to work for me here!

Any suggestions?

Looking at your posted log, you appear to be using incorrect credentials for your connection to the server.

Edit: One quick question, did you login to GMX using a web browser, click settings at the bottom of the email tab, select POP3 & IMAP and check the box that says allow access to this account via POP3 and IMAP? I did some quick checking and if that access is not enabled, I got the authentication failure error.

yourservant · 08-01-2018, 10:58 AM

Thank you, Kovid and DNSB, I have successfully sent from calibre to my Kindle.

yourservant · 08-01-2018, 10:59 AM

I think I had made multiple errors in setting up the gmx email.

07-30-2018, 08:45 PM	#1
yourservant old guy, new Kindle Posts: 3 Karma: 10 Join Date: Jul 2018 Location: Elk Grove, CA Device: Kindle Paperwhite	new to calibre and Kindle, not connecting My new (used) Paperwhite works great! I have downloaded books from the Kindle and I have transferred documents using the Amazon "Manage Your Content and Devices" page. I used calibre to download several news files (MOBI format) onto my PC, running Windows 10. They read fine on my PC monitor. However, I have been unsuccessful in getting anything to transfer from calibre to the Kindle device. Even my test email gives me an error: Traceback (most recent call last): File "site-packages\calibre\gui2\wizard\send_email.py", line 207, in test_email_settings File "site-packages\calibre\utils\smtp.py", line 158, in sendmail File "site-packages\calibre\utils\smtplib.py", line 648, in login SMTPAuthenticationError: (535, 'Authentication credentials invalid') [SIZE="5"][SIZE="4"]Log: connect: (u'mail.gmx.com', 587) connect: (u'mail.gmx.com', 587) reply: '220 gmx.com (mrgmx101) Nemesis ESMTP Service ready\r\n' reply: retcode (220); Msg: gmx.com (mrgmx101) Nemesis ESMTP Service ready connect: gmx.com (mrgmx101) Nemesis ESMTP Service ready send: 'ehlo Jim-work-PC.Belkin\r\n' reply: '250-gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]\r\n' reply: '250-AUTH LOGIN PLAIN\r\n' reply: '250-SIZE 69920427\r\n' reply: '250 STARTTLS\r\n' reply: retcode (250); Msg: gmx.com Hello Jim-work-PC.Belkin [73.235.205.107] AUTH LOGIN PLAIN SIZE 69920427 STARTTLS send: 'STARTTLS\r\n' reply: '220 OK\r\n' reply: retcode (220); Msg: OK send: 'ehlo Jim-work-PC.Belkin\r\n' reply: '250-gmx.com Hello Jim-work-PC.Belkin [73.235.205.107]\r\n' reply: '250-AUTH LOGIN PLAIN\r\n' reply: '250 SIZE 69920427\r\n' reply: retcode (250); Msg: gmx.com Hello Jim-work-PC.Belkin [73.235.205.107] AUTH LOGIN PLAIN SIZE 69920427 send: 'AUTH PLAIN AEBnbXguY29tAFNlc2FtZTEh\r\n' reply: '535 Authentication credentials invalid\r\n' reply: retcode (535); Msg: Authentication credentials invalid Initially I tried sending from my gmail address. I tried "less secure app access" and also tried using my new gmx.com email. Nothing seems to work for me here! Any suggestions?

08-01-2018, 10:58 AM	#4
yourservant old guy, new Kindle Posts: 3 Karma: 10 Join Date: Jul 2018 Location: Elk Grove, CA Device: Kindle Paperwhite	all is well Thank you, Kovid and DNSB, I have successfully sent from calibre to my Kindle. Last edited by yourservant; 08-01-2018 at 11:01 AM.

08-01-2018, 10:59 AM	#5
yourservant old guy, new Kindle Posts: 3 Karma: 10 Join Date: Jul 2018 Location: Elk Grove, CA Device: Kindle Paperwhite	I think I had made multiple errors in setting up the gmx email. Last edited by yourservant; 08-01-2018 at 11:03 AM.

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07-30-2018, 10:59 PM	#2
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	GMX is saying your username/password are incorrect. Rememebr to use the full gmx email address as the username.