Troubleshooting Kindle Paperwhite does not see new MOBI files

hata · 11-14-2016, 11:43 AM

Hello,

I have this issue since a few days:

My Kindle Paperwhite sees all previous MOBI files which I copied to the device.
It also sees new PDF files which I copy now.

But new MOBI files it doesn't see. They appear neither in the Docs or Books or All Items.
I tried MOBI files from 3 different sources, with no result. Any ideas?

HarryT · 11-14-2016, 12:29 PM

Reboot the Kindle. That should fix it.

hata · 11-14-2016, 12:51 PM

No it didn't. I already tried that, now I restarted again. Same thing.
The device can detect adding new PDF, but it cannot detect any new MOBI.

barryem · 11-14-2016, 03:07 PM

I wonder if you have the selection set to Books instead of All Items. I think the things you sideload are considered to be Docs and not Books by the Kindle so you have to have the middle selection box set to All Items to see them.

I don't have my Kindle handy at the moment to check this and I'm not sure I'm right but it's worth taking a look at it.

Barry

hata · 11-14-2016, 03:18 PM

I have tried all of the above, believe me. Nothing happened.

I might try using Calibre to copy files (until now I simply copied to the Kindle drive and used to work fine).

I also did a software update but nothing changed.

For some reason, the device indexes new PDFs, but not new MOBIs, although the old ones show up just fine.

Btw, I am always on airplane mode because I don't want to use WiFi on this device. This is why I've always copied books manually.

Bookatarian · 11-15-2016, 12:28 PM

Sometimes strange things happen on the Kindles if they never communicate back to Amazon. You might want to try plugging it in, turning on wifi, and letting it sit overnight.

badgoodDeb · 11-15-2016, 01:48 PM

And you did of course copy the .mobi files into the Documents folder of the kindle, didn't you? I thought you had. Just checking!

Barty · 11-16-2016, 10:32 AM

Only things I can think of

1/ Open the Mobi in calibre to make sure there is nothing wrong with it. Better yet, convert it to azw3, and send that to the kindle

2/ make sure the date time in your kindle is correct. You say PDF shows up so this is unlikely to be the problem

kanjo · 11-16-2016, 05:53 PM

Hello everyone,

something similar is happening to my kindle pw3.

It doesn't recognize new documents (.mobi or .pdf) but i can see them in the koreader file manager. I can force the kindle to recognize them if I restart it (once to see the new documents, twice to get the screensaver hack working again).

It started a couple of days ago (wifi on) and only with documents transferred through USB (file manager or calibre), if i send them to my kindle email or download them from the browser, they are showed immediately.

any ideas how to fix this or if I’m doing something wrong?

Marco77 · 12-01-2016, 04:36 PM

It could be an indexing problem https://www.mobileread.com/forums/showthread.php?t=254398
If your device is jailbroken, and usbnet is installed, you may want to peek at /var/log/messages (or was it /var/log/syslog?)

hata · 01-26-2017, 06:52 AM

Thanks for the link. Actually it was very useful to understand what was happening.

Something causes the kindle indexer to crash (like a corrupt file, or an interrupted file transfer possibly). Unfortunately, "the kindle does not give any diagnostic info when the indexer crashes."

This is why I copied all my files to the hard disk, and reset the device to factory settings. Now it works fine, as before.

11-14-2016, 11:43 AM	#1
hata Junior Member Posts: 4 Karma: 10 Join Date: Nov 2016 Device: Kindle Paperwhite	Kindle Paperwhite does not see new MOBI files Hello, I have this issue since a few days: My Kindle Paperwhite sees all previous MOBI files which I copied to the device. It also sees new PDF files which I copy now. But new MOBI files it doesn't see. They appear neither in the Docs or Books or All Items. I tried MOBI files from 3 different sources, with no result. Any ideas?

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11-14-2016, 12:29 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Reboot the Kindle. That should fix it.

11-14-2016, 12:51 PM	#3
hata Junior Member Posts: 4 Karma: 10 Join Date: Nov 2016 Device: Kindle Paperwhite	No it didn't. I already tried that, now I restarted again. Same thing. The device can detect adding new PDF, but it cannot detect any new MOBI.

11-14-2016, 03:07 PM	#4
barryem Wizard Posts: 2,459 Karma: 68781975 Join Date: Oct 2012 Location: Arkansas Device: Paperwhite 4	I wonder if you have the selection set to Books instead of All Items. I think the things you sideload are considered to be Docs and not Books by the Kindle so you have to have the middle selection box set to All Items to see them. I don't have my Kindle handy at the moment to check this and I'm not sure I'm right but it's worth taking a look at it. Barry

11-14-2016, 03:18 PM	#5
hata Junior Member Posts: 4 Karma: 10 Join Date: Nov 2016 Device: Kindle Paperwhite	I have tried all of the above, believe me. Nothing happened. I might try using Calibre to copy files (until now I simply copied to the Kindle drive and used to work fine). I also did a software update but nothing changed. For some reason, the device indexes new PDFs, but not new MOBIs, although the old ones show up just fine. Btw, I am always on airplane mode because I don't want to use WiFi on this device. This is why I've always copied books manually.

11-15-2016, 12:28 PM	#6
Bookatarian Zealot Posts: 146 Karma: 620038 Join Date: Nov 2011 Location: USA Device: Kindle Paperwhite	Sometimes strange things happen on the Kindles if they never communicate back to Amazon. You might want to try plugging it in, turning on wifi, and letting it sit overnight.

11-15-2016, 01:48 PM	#7
badgoodDeb Grand Sorcerer Posts: 8,501 Karma: 64095689 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	And you did of course copy the .mobi files into the Documents folder of the kindle, didn't you? I thought you had. Just checking!

11-16-2016, 10:32 AM	#8
Barty doofus Posts: 2,521 Karma: 13036221 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Only things I can think of 1/ Open the Mobi in calibre to make sure there is nothing wrong with it. Better yet, convert it to azw3, and send that to the kindle 2/ make sure the date time in your kindle is correct. You say PDF shows up so this is unlikely to be the problem

11-16-2016, 05:53 PM	#9
kanjo Member Posts: 13 Karma: 10 Join Date: Nov 2016 Location: Santiago, Chile Device: Kindle Paperwhite 2015	Hello everyone, something similar is happening to my kindle pw3. It doesn't recognize new documents (.mobi or .pdf) but i can see them in the koreader file manager. I can force the kindle to recognize them if I restart it (once to see the new documents, twice to get the screensaver hack working again). It started a couple of days ago (wifi on) and only with documents transferred through USB (file manager or calibre), if i send them to my kindle email or download them from the browser, they are showed immediately. any ideas how to fix this or if I’m doing something wrong?

12-01-2016, 04:36 PM	#10
Marco77 Connoisseur Posts: 55 Karma: 8430 Join Date: Mar 2016 Device: PW3, Clara HD, PB740	It could be an indexing problem https://www.mobileread.com/forums/showthread.php?t=254398 If your device is jailbroken, and usbnet is installed, you may want to peek at /var/log/messages (or was it /var/log/syslog?)

01-26-2017, 06:52 AM	#11
hata Junior Member Posts: 4 Karma: 10 Join Date: Nov 2016 Device: Kindle Paperwhite	Thanks for the link. Actually it was very useful to understand what was happening. Something causes the kindle indexer to crash (like a corrupt file, or an interrupted file transfer possibly). Unfortunately, "the kindle does not give any diagnostic info when the indexer crashes." This is why I copied all my files to the hard disk, and reset the device to factory settings. Now it works fine, as before.

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