My EZ PPro Paint Peeled

diokdin · 03-30-2010, 03:59 PM

My EZ Pocket Pro started peeling it's paint Feb 22, 2010. Bought this Nov 2009. So, it just took 3 months for it to destroy it's visual/physical beauty. I take really good care of my stuff and my EZ reader is very well protected by it's book cover, I have'nt took it off yet. Have'nt got this wet or even a springkle of water, my hand don't sweat either. I love books so I treasure my EZ reader like it's my baby girl. When it started to peel, I press it back in and the picture below is how it looks now. I also just took off the plastic screen attached to my reader (I haven't took it off when I got it out of the box to protect screen from scratches) when I took these pictures. It's still functional (which is what I'm after) that is why I haven't been online and visit mobileread for a loooooong time. I've got lots of books to read. Anyway, Just want people to know about it.

Here's the pics:

Robertb · 03-30-2010, 05:28 PM

[QUOTE=diokdin;850979]My EZ Pocket Pro started peeling it's paint Feb 22, 2010. Bought this Nov 2009. So, it just took 3 months for it to destroy it's visual/physical beauty. I take really good care of my stuff and my EZ reader is very well protected by it's book cover, I have'nt took it off yet. Have'nt got this wet or even a springkle of water, my hand don't sweat either. I love books so I treasure my EZ reader like it's my baby girl. When it started to peel, I press it back in and the picture below is how it looks now. I also just took off the plastic screen attached to my reader (I haven't took it off when I got it out of the box to protect screen from scratches) when I took these pictures. It's still functional (which is what I'm after) that is why I haven't been online and visit mobileread for a loooooong time. I've got lots of books to read. Anyway, Just want people to know about it.

Here's the pics:

Dear Diokdin:

When you get ready, we could exchange. I know it is hard to be without; but we are pretty fast. I note that this was a November Model and those were from Batch 1. Later batches are perfect.

You can call: 1-866-368-8788 to get the tech to provide an RMA number for the return. Keep your SD card but send everything else back to facilitate a replacement.

It is a beautiful color; and we can get you pleased!

nimblem · 03-31-2010, 09:42 AM

I had the same problem with mine... It doesn't take long to get the replacement back. The same day mine was recived by the company they sent out the replacement, three days later I had my new one.

Phogg · 03-31-2010, 01:53 PM

Mine started out like the first pics, but has gradually flaked off.
Sorry I don't have a real camera at the moment.

diokdin · 03-31-2010, 02:54 PM

Quote:

Originally Posted by Robertb

Dear Diokdin:

When you get ready, we could exchange. I know it is hard to be without; but we are pretty fast. I note that this was a November Model and those were from Batch 1. Later batches are perfect.

You can call: 1-866-368-8788 to get the tech to provide an RMA number for the return. Keep your SD card but send everything else back to facilitate a replacement.

It is a beautiful color; and we can get you pleased!

Hey Robert,

Just called that # now and they said to send them an email with attach pics. I also attach my receipt on my EZ Reader. I'm just waiting for the reply and my RMA with instructions on what else to do. I'm not gonna shoulder the shipping cost for returning it right? Or will I?

Thanks...I'll probably go crazy without my Pocket Pro for a few days. I'm also thinking if I exchange this one hopefully the replacement won't have any issues. Like: it might have a pretty look on the outside but the functionality is not.

I'll be exchanging that again if that happens. Hopefully not, don't like this hassle of returning and exchanging. Like you said it's hard to be without...And it's my baby, I'm quite attach to it. But I totally appreciate it too, from what I can see so far, you have a good customer service.

diokdin · 03-31-2010, 02:56 PM

Quote:

Originally Posted by nimblem

I had the same problem with mine... It doesn't take long to get the replacement back. The same day mine was recived by the company they sent out the replacement, three days later I had my new one.

Hopefully, I'll get mine back just as fast too!

Robertb · 03-31-2010, 08:28 PM

Quote:

Originally Posted by diokdin

Hey Robert,

Just called that # now and they said to send them an email with attach pics. I also attach my receipt on my EZ Reader. I'm just waiting for the reply and my RMA with instructions on what else to do. I'm not gonna shoulder the shipping cost for returning it right? Or will I?

Thanks...I'll probably go crazy without my Pocket Pro for a few days. I'm also thinking if I exchange this one hopefully the replacement won't have any issues. Like: it might have a pretty look on the outside but the functionality is not.

I'll be exchanging that again if that happens. Hopefully not, don't like this hassle of returning and exchanging. Like you said it's hard to be without...And it's my baby, I'm quite attach to it. But I totally appreciate it too, from what I can see so far, you have a good customer service.

Dear Dioktin:

The user pays to send it to us. We pay the freight to send it back. This is done to keep people from returning for the slightest of reasons. Otherwise we get Sonys returned to us, eBook Readers that function perfectly but they want a new one anyway, and to have people realize that repairing is a very expensive job and we are doing it fast and easy for them.

Sending one way is very inexpensive.

diokdin · 03-31-2010, 10:11 PM

Quote:

Originally Posted by Robertb

Dear Diokdin:

The user pays to send it to us. We pay the freight to send it back. This is done to keep people from returning for the slightest of reasons. Otherwise we get Sonys returned to us, eBook Readers that function perfectly but they want a new one anyway, and to have people realize that repairing is a very expensive job and we are doing it fast and easy for them.

Sending one way is very inexpensive.

Ok, just want everything clear. Thanks for the help, Robert. I'm sending it back now, I got the RMA#.

MaggieScratch · 04-01-2010, 11:48 AM

Quote:

Originally Posted by Robertb

Otherwise we get Sonys returned to us

Seriously?

Robertb · 04-01-2010, 12:18 PM

Quote:

Originally Posted by MaggieScratch

Seriously?

Dear Maggie:

Yes, we actually do get a Sony or three sent to us for repair hoping we will replace. The reasoning appears to be that they are about equally priced so why not exchange. Of course we cannot do that as we are not an authorized Sony e-tailer.

Robertb · 04-01-2010, 12:23 PM

Quote:

Originally Posted by diokdin

Ok, just want everything clear. Thanks for the help, Robert. I'm sending it back now, I got the RMA#.

Dear Diokdin:

Thank you for understanding.

We are notoriously FAST on turnaround. When they arrive they are immediately given to the tech to try to find and solve the problem. If it cannot be fixed within an hour he generally replaces and gets it to shipping.

Most turnaround is 24 hours on working days. That is not a promise... but that is certainly the norm!

MaggieScratch · 04-01-2010, 01:05 PM

Quote:

Originally Posted by Robertb

Dear Maggie:

Yes, we actually do get a Sony or three sent to us for repair hoping we will replace. The reasoning appears to be that they are about equally priced so why not exchange. Of course we cannot do that as we are not an authorized Sony e-tailer.

I'm at a loss. Really.

P.S. I can vouch for Bob's claim of fast turnaround!

theducks · 04-01-2010, 09:02 PM

Quote:

Originally Posted by MaggieScratch

I'm at a loss. Really.

P.S. I can vouch for Bob's claim of fast turnaround!

Customers can be total bizarre cases.

I have had customers swear that they saw something in our booth and tell me I am wrong when I said we never (I was the POS Computer program designer and prime Buyer. Nothing got bought without a computer entry to generate the original PO) had that item.

I can believe someone wanting an EZReader for a busted Sony

, but Free?

ashdragon · 04-03-2010, 05:19 PM

My Blue one that i bought in Dec 09 has started to go the same way, there is a blemish in the centre of the back and the edges are all wrinkling as well. Unfortunately for me to return mine is a bit of an issue as I live in Australia.

I actually bought 6 of them at the same time for friends and Family, as far as i know mine is the only one going wrinkly. Interestingly enough it's also the only one with a lighter creamy coloured inside material for the hard case,the others are all a darker Grey colour. I remember reading on one of the other paint problem threads that something to do with the paint not being dry and some sort of a reaction with the leather of the case was the cause of the problem last time but i thought it had been solved?

kdf9511 · 04-03-2010, 07:10 PM

Mine hasn't gone wrinkley like that but I do have a few places on the edges that the paint is pealing I'm not going to worry about it much as it's just near the page turn buttons. Plus I have noiticed on my white one that where the paint has pealed it isn't discolored from the oils on my fingers.

03-30-2010, 03:59 PM	#1
diokdin Groupie Posts: 187 Karma: 46 Join Date: Nov 2009 Location: TN, US Device: iPhone 4, Astak EZ Pocket Pro, Kindle 3 3G	My EZ PPro Paint Peeled My EZ Pocket Pro started peeling it's paint Feb 22, 2010. Bought this Nov 2009. So, it just took 3 months for it to destroy it's visual/physical beauty. I take really good care of my stuff and my EZ reader is very well protected by it's book cover, I have'nt took it off yet. Have'nt got this wet or even a springkle of water, my hand don't sweat either. I love books so I treasure my EZ reader like it's my baby girl. When it started to peel, I press it back in and the picture below is how it looks now. I also just took off the plastic screen attached to my reader (I haven't took it off when I got it out of the box to protect screen from scratches) when I took these pictures. It's still functional (which is what I'm after) that is why I haven't been online and visit mobileread for a loooooong time. I've got lots of books to read. Anyway, Just want people to know about it. Here's the pics: Last edited by diokdin; 03-30-2010 at 04:04 PM. Reason: added some more comment....

03-30-2010, 05:28 PM	#2
Robertb Astak Director, Bus. Devl Posts: 2,560 Karma: 2500000 Join Date: Apr 2008 Device: Astak Pocket PRO	Like it's my baby girl [QUOTE=diokdin;850979]My EZ Pocket Pro started peeling it's paint Feb 22, 2010. Bought this Nov 2009. So, it just took 3 months for it to destroy it's visual/physical beauty. I take really good care of my stuff and my EZ reader is very well protected by it's book cover, I have'nt took it off yet. Have'nt got this wet or even a springkle of water, my hand don't sweat either. I love books so I treasure my EZ reader like it's my baby girl. When it started to peel, I press it back in and the picture below is how it looks now. I also just took off the plastic screen attached to my reader (I haven't took it off when I got it out of the box to protect screen from scratches) when I took these pictures. It's still functional (which is what I'm after) that is why I haven't been online and visit mobileread for a loooooong time. I've got lots of books to read. Anyway, Just want people to know about it. Here's the pics: Dear Diokdin: When you get ready, we could exchange. I know it is hard to be without; but we are pretty fast. I note that this was a November Model and those were from Batch 1. Later batches are perfect. You can call: 1-866-368-8788 to get the tech to provide an RMA number for the return. Keep your SD card but send everything else back to facilitate a replacement. It is a beautiful color; and we can get you pleased!

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03-31-2010, 09:42 AM	#3
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	I had the same problem with mine... It doesn't take long to get the replacement back. The same day mine was recived by the company they sent out the replacement, three days later I had my new one.

03-31-2010, 01:53 PM	#4
Phogg PHD in Horribleness Posts: 2,320 Karma: 23599604 Join Date: Dec 2008 Location: In the ironbound section, near avenue L Device: Just a whole bunch. I guess I am a collector now.	Mine started out like the first pics, but has gradually flaked off. Sorry I don't have a real camera at the moment.

04-03-2010, 05:19 PM	#14
ashdragon Member Posts: 13 Karma: 10 Join Date: Mar 2010 Device: Astak EZ Reader 5" Pocket Pro	My Blue one that i bought in Dec 09 has started to go the same way, there is a blemish in the centre of the back and the edges are all wrinkling as well. Unfortunately for me to return mine is a bit of an issue as I live in Australia. I actually bought 6 of them at the same time for friends and Family, as far as i know mine is the only one going wrinkly. Interestingly enough it's also the only one with a lighter creamy coloured inside material for the hard case,the others are all a darker Grey colour. I remember reading on one of the other paint problem threads that something to do with the paint not being dry and some sort of a reaction with the leather of the case was the cause of the problem last time but i thought it had been solved?

04-03-2010, 07:10 PM	#15
kdf9511 Madman With A Box Posts: 115 Karma: 324 Join Date: Feb 2010 Location: Western Oklahoma Device: Kobo Clara HD, Nook Glowlight, Nook Color, Kindle 4, Astak Pocket Pro	Mine hasn't gone wrinkley like that but I do have a few places on the edges that the paint is pealing I'm not going to worry about it much as it's just near the page turn buttons. Plus I have noiticed on my white one that where the paint has pealed it isn't discolored from the oils on my fingers.

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