Content Return Policy

ctkindle · 09-08-2008, 07:19 PM

Hi!

According to
http://www.amazon.com/gp/help/custom...deId=200144510

, Kindle content can be returned for free for 7 days. What keeps unscrupulous users from getting all their books for free... as long as they can finish them in 7 days and don't want to look at them again once they're finished?

C

daffy4u · 09-08-2008, 07:28 PM

Quote:

Originally Posted by ctkindle

Hi!

According to
http://www.amazon.com/gp/help/custom...deId=200144510

, Kindle content can be returned for free for 7 days. What keeps unscrupulous users from getting all their books for free... as long as they can finish them in 7 days and don't want to look at them again once they're finished?

C

Nothing, but I'm sure if there were a pattern of continual returns, Amazon would shut them off... permanently.

igorsk · 09-09-2008, 06:54 AM

I've heard that you can't return once you've read past some percentage of the book.

texasnightowl · 09-09-2008, 08:49 AM

Quote:

Originally Posted by igorsk

I've heard that you can't return once you've read past some percentage of the book.

But the only way they can verify that is the use of the associated file (.mbp or .mhp or whatever it was), right? So if you get the book, turn off wireless, read the book and then delete the .mbp file before turning wireless back on and asking to return the book, then how would they verify how much you read?

I agree that they will probably keep track of a pattern of returns too. If you return too much or too often they will probably refuse.

JSWolf · 09-09-2008, 08:52 AM

Quote:

Originally Posted by igorsk

I've heard that you can't return once you've read past some percentage of the book.

What then is to stop someone from purchasing an AZW eBook from Amazon, stripping the DRM and then returning it? Can Amazon see what is being read if it has no DRM?

HarryT · 09-09-2008, 09:41 AM

How about "the fact that it would be wrong to do so"? I think that most people are fundamentally honest.

I've only ever once requesed a refund on an eBook - a Penguin book I'd bought from BoB which was literally unreadable, its formatting was so awful. To their credit, BoB had a look at it, agreed that it was horrendous, and refunded the price immediately.

nekokami · 09-09-2008, 09:58 AM

Amazon accepts physical returns, too, and someone could theoretically read a paper book (carefully, so as not to show wear), then return it.

I think the good will generated by this kind of policy is worth the minor risks to them.

rixte · 09-09-2008, 04:11 PM

I've only returned one book, but I'd read a substantial amount. But toward the end there were a number documents in picture format that were too small to read and no way to enlarge them and it was annoying enough for me to return the book.

So there's definitely no 'percentage of the book read'.

But I'm not too worried about it being abused. Most of the large bookstores in the US offer an even more generous return policy (14-30 days, depending on the store) - so it's not unusual.

09-08-2008, 07:19 PM	#1
ctkindle Junior Member Posts: 1 Karma: 10 Join Date: Sep 2008 Device: Kindle	Content Return Policy Hi! According to http://www.amazon.com/gp/help/custom...deId=200144510 , Kindle content can be returned for free for 7 days. What keeps unscrupulous users from getting all their books for free... as long as they can finish them in 7 days and don't want to look at them again once they're finished? C

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What Amazon's Return Policy for it?	Font	Amazon Kindle	6	09-26-2010 04:34 PM
Classic Return Policy	nremondelli	Barnes & Noble NOOK	1	06-10-2010 09:31 AM
anyone know return policy on ereader	oncdoc	Astak EZReader	8	10-25-2009 11:19 AM
Return Policy?	luqmaninbmore	Astak EZReader	7	09-20-2009 11:08 AM
Return Policy	JicMic	Sony Reader	1	04-25-2009 10:37 AM

09-09-2008, 06:54 AM	#3
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	I've heard that you can't return once you've read past some percentage of the book.

09-09-2008, 09:41 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	How about "the fact that it would be wrong to do so"? I think that most people are fundamentally honest. I've only ever once requesed a refund on an eBook - a Penguin book I'd bought from BoB which was literally unreadable, its formatting was so awful. To their credit, BoB had a look at it, agreed that it was horrendous, and refunded the price immediately.

09-09-2008, 09:58 AM	#7
nekokami fruminous edugeek Posts: 6,745 Karma: 551260 Join Date: Oct 2006 Location: Northeast US Device: iPad, eBw 1150	Amazon accepts physical returns, too, and someone could theoretically read a paper book (carefully, so as not to show wear), then return it. I think the good will generated by this kind of policy is worth the minor risks to them.

09-09-2008, 04:11 PM	#8
rixte Addict Posts: 300 Karma: 396757 Join Date: Nov 2007 Device: new oasis, paperwhite, ipad, kobo	I've only returned one book, but I'd read a substantial amount. But toward the end there were a number documents in picture format that were too small to read and no way to enlarge them and it was annoying enough for me to return the book. So there's definitely no 'percentage of the book read'. But I'm not too worried about it being abused. Most of the large bookstores in the US offer an even more generous return policy (14-30 days, depending on the store) - so it's not unusual.

Advert

Advert