Pocket Pro battery issue?

[808Tom]

1. I received my new Blue Astak eReader and there are "hairline" cracks emanating from the light signifying status of charging ... and the light for charging does not actually indicate what the status of charging or non charging is ....
2. Since I'm in the first 15 days of having the unit ...
a. Does reality others have experienced ... suggest returning the unit and hoping Astak will send a new unit rather than refurbishing the unit I send them or
b. Ask for a refund and wait for another type of eReader to become available in the next few months?

Suggestions & observations will be welcome.

808Tom

[theducks]

Originally Posted by JSWolf

If someone takes some photos of the battery, maybe someone else can figure out what battery it is.

Edit: There is an excellent PEZ battery photo in thread: https://www.mobileread.com/forums/sho...t=56841&page=6

I took a look, and then went to Fry's.
It is not a common arrangement. It appears to be a cross of a "Cordless phone", (3-wire) connection style with a modern Li-ion cell battery that has contact points (My LG phone has a battery with the same ELECTRICAL specs: 3.7 V, 1000mAh).

Also, there is a part number that starts with "V5"
custom ? I guess they did not have the board space for the complete battery tray used in cell phones.

[Robertb]

Originally Posted by 808Tom

1. I received my new Blue Astak eReader and there are "hairline" cracks emanating from the light signifying status of charging ... and the light for charging does not actually indicate what the status of charging or non charging is ....
2. Since I'm in the first 15 days of having the unit ...
a. Does reality others have experienced ... suggest returning the unit and hoping Astak will send a new unit rather than refurbishing the unit I send them or
b. Ask for a refund and wait for another type of eReader to become available in the next few months?

Suggestions & observations will be welcome.

808Tom

Dear Tom:

We know now that the final coating was not set when they rushed to ship.

We have about forty slate blue being monitored daily here at the company.

I read all the posts and I take all of this to heart. I am anything but unfeeling.

I cannot tell you whether to go for the refund or not. I can tell you that you can look long and hard and not find a better device. I strongly suggest a simple email to Ruby: support@astak.com.

I can tell you I have monitored the ones we have here and the finish is now set and they are gorgeous. We are paying the freight so why not make an exchange and get it right and be pleased with your purchase?


And, yes, normally the problem shows up around the status light!

[SDRebel]

Originally Posted by Robertb

Dear Tom:

We know now that the final coating was not set when they rushed to ship.

We have about forty slate blue being monitored daily here at the company.

I read all the posts and I take all of this to heart. I am anything but unfeeling.

I cannot tell you whether to go for the refund or not. I can tell you that you can look long and hard and not find a better device. I strongly suggest a simple email to Ruby: support@astak.com.

I can tell you I have monitored the ones we have here and the finish is now set and they are gorgeous. We are paying the freight so why not make an exchange and get it right and be pleased with your purchase?


And, yes, normally the problem shows up around the status light!

Robert,
Are you paying freight both ways? Is that the same for other issues?

[slayda]

My slate blue has what looks like a crack from the corner to the light but IMHO it is only a slight flaw that is cosmetic. I'm keeping mine. In a year it will undoubtedly have some other cosmetic scratches on it that my handling of it put there.

[rling]

Originally Posted by Robertb

We are ordering numerous additional batteries and we can make any exchanges needed quickly.

Any chance of adding the batteries as accessories for sale on the website? This would save me a lot of hunting around for spare batteries.Thanks.

[Robertb]

Originally Posted by rling

Any chance of adding the batteries as accessories for sale on the website? This would save me a lot of hunting around for spare batteries.Thanks.

Dear rling:

That is my post of the day:

We have 30 spare batteries that arrived in our warehouse from the factory. There wasn't an invoice so we are trying to find out what the charge is.

Once we can figure out our own cost we will sell the spare batteries (saving a few if replacement under warranty is needed) on our website. Look for it to be up very soon now. Our aim is to sell them near our true and fully-burdened cost.

[SDRebel]

Originally Posted by Robertb

Dear rling:

That is my post of the day:

We have 30 spare batteries that arrived in our warehouse from the factory. There wasn't an invoice so we are trying to find out what the charge is.

Once we can figure out our own cost we will sell the spare batteries (saving a few if replacement under warranty is needed) on our website. Look for it to be up very soon now. Our aim is to sell them near our true and fully-burdened cost.

any chance you can post the model number for the battery?

[Chiron]

Seems they got those batteries from the factory and that means is the same as your PP have, still i would like to buy one from a "more serious" brand.

[SDRebel]

Originally Posted by Chiron

Seems they got those batteries from the factory and that means is the same as your PP have, still i would like to buy one from a "more serious" brand.

the problem is really finding a compatible battery first. I remember when Robert said it could be found easily online for less than 10 bucks...

[Xerxes]

This thread here has me scared to take the plunge. O_o

[kennyc]

Originally Posted by Xerxes

This thread here has me scared to take the plunge. O_o

Well, then ask How many have Pocket Pros that are working as expected?

I know mine did.

[mrsquash]

Originally Posted by Xerxes

This thread here has me scared to take the plunge. O_o

I'm one of the people who reported a problem nearly a week ago on the first page of this thread. My Pro's battery had gone dead twice since I'd received it. Thought I'd give an update in case I'd contributed to scaring anybody considering a purchase.

Since my post, my Pocket Pro has been behaving very well. It's still running on the same charge I gave it on September 17th, when I made the aformentioned post. The only thing I'm doing differently since then is that I've stopped leaving the Pocket Pro turned on all the time. This was (and still is) my standard operating procedure when using my 6" EZReader, but with the Pocket Pro it resulted in a drained battery for some reason.

Perhaps now that my Pro's battery has cycled a couple of times its controller is handling the charge better. I don't know. I'm afraid to experiment by letting it drain down all the way again due to the difficulty I had in recovering functionality the last time this happened. if anybody leaves their Pro on all the time, I'm curious as to how that's working out for you.

Anyway, I'm happy with it now. As far as I'm concerned everything's OK and I have no plans to send it back. I do not regret my purchase, and would do it again. The problems I had can probably be attributed to my own asshattery.

I got the black case, and it's flawless, eighteen days after receipt, so no problems there. It's actually more of a matte dark charcoal. Very attractive shade, I think.

[Xerxes]

Thanks. I needed a reason to spend $200. :/

lol - after all my research this just seems like the one. We'll the Sony Daily Reader would be most awesome a inch smaller, and $100 cheaper.

[Solicitous]

Originally Posted by mrsquash

I'm one of the people who reported a problem nearly a week ago on the first page of this thread. My Pro's battery had gone dead twice since I'd received it. Thought I'd give an update in case I'd contributed to scaring anybody considering a purchase.

Since my post, my Pocket Pro has been behaving very well. It's still running on the same charge I gave it on September 17th, when I made the aformentioned post. The only thing I'm doing differently since then is that I've stopped leaving the Pocket Pro turned on all the time. This was (and still is) my standard operating procedure when using my 6" EZReader, but with the Pocket Pro it resulted in a drained battery for some reason.

Perhaps now that my Pro's battery has cycled a couple of times its controller is handling the charge better. I don't know. I'm afraid to experiment by letting it drain down all the way again due to the difficulty I had in recovering functionality the last time this happened. if anybody leaves their Pro on all the time, I'm curious as to how that's working out for you.

Anyway, I'm happy with it now. As far as I'm concerned everything's OK and I have no plans to send it back. I do not regret my purchase, and would do it again. The problems I had can probably be attributed to my own asshattery.

I got the black case, and it's flawless, eighteen days after receipt, so no problems there. It's actually more of a matte dark charcoal. Very attractive shade, I think.

I've yet to get mine, but after reading the documentation etc could the mp3 player be running in the background?