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View Poll Results: Who has better customer service, Kobo or Amazon? | |||
Kobo | 2 | 3.08% | |
Amazon | 55 | 84.62% | |
They are the same | 8 | 12.31% | |
Voters: 65. You may not vote on this poll |
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06-08-2017, 07:26 PM | #1 |
Grand Sorcerer
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Who has better customer service?
Based on personal experience, who has better customer service, Kobo or Amazon?
Last edited by John F; 06-08-2017 at 07:34 PM. Reason: added "based on personal experience" |
06-08-2017, 07:27 PM | #2 |
eBook Enthusiast
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Seriously - you have to ask?
I think even the most loyal Kobo supporter would have to concede that Amazon have the best customer service in the industry. |
06-08-2017, 07:33 PM | #3 | |
Grand Sorcerer
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Quote:
From personal experience, I find Amazon to be much better, but I come across posts that indicate the opposite, so I was wondering what a poll would show? |
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06-08-2017, 07:37 PM | #4 |
Grand Sorcerer
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06-08-2017, 07:42 PM | #5 |
o saeclum infacetum
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06-08-2017, 07:45 PM | #6 |
Wizard
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Amazon first, daylight second.
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06-08-2017, 08:45 PM | #7 |
Resident Curmudgeon
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06-08-2017, 08:56 PM | #8 |
Grand Sorcerer
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If I could check off a box to get minimal customer service in return for a price 8 percent less, I'd probably do it.
I may be irrational. If my device died a day after the warranty ran out, sure, I'd regret it. |
06-08-2017, 08:56 PM | #9 |
The Dank Side of the Moon
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Ben and Jerry's has the best customer service.
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06-08-2017, 09:22 PM | #10 |
Well trained by Cats
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Baen e-books (formerly: Webscriptions)
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06-09-2017, 04:24 AM | #11 |
Grand Sorcerer
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Never had to use either, so I've no idea.
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06-09-2017, 06:45 AM | #12 |
Resident Curmudgeon
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I've never had to use Kobo or Amazon CS for eBook or Reader related issues.
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06-09-2017, 07:39 AM | #13 |
Grand Sorcerer
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The poll is meaningless. More customers have experience with Amazon than with Kobo. You should have asked for only those who have experience with both to answer the poll.
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06-09-2017, 07:41 AM | #14 |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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06-09-2017, 07:48 AM | #15 |
Grand Sorcerer
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I would hope that only people who have experience with both would vote. That was what I was trying to get at with the "personal" blurb.
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