PRS-600 I got my reader back from the Sony factory

lovelyloey · 03-01-2010, 09:21 PM

Here's the story:

I got a reader off Ebay in January, popped it in the Sony-supplied sleeve, killed the e-ink matrix within 3 days without dropping it, so I had to send to the Laredo factory. Being outside the US, I can't initiate a replacement or even get a work order number, so I sent in with a note detailing everything the online technician told me to.
Fast forward, Sony said they'd replace my set and I got them to send it to my freight forwarder and I got it yesterday.
Opened the box, got a surprise. They replaced my black reader with a silver one. Which looks much more delicious, so I'm not complaining.

I've sort of forgotten how the glare on the reader feels like and how heavy the reader is compared to my 5inch Cybook Opus. And of course there's the issue with the library book formats. But I'm so glad to get a replacement.

Now the delicious silver set is sitting comfortably in an M-edge cover.

tofubean · 03-01-2010, 10:21 PM

Grats! It's very reassuring to know that sony supports replacement outside of US and canada.

dreams · 03-02-2010, 01:51 AM

Congratulations on your "new" silver one.

Kevin2960 · 03-02-2010, 02:49 AM

Oh Great News, So Glad you got it sorted, Have Fun,

03-01-2010, 09:21 PM	#1
lovelyloey Enthusiast Posts: 41 Karma: 40 Join Date: Feb 2010 Location: Singapore Device: Sony PRS 600	I got my reader back from the Sony factory Here's the story: I got a reader off Ebay in January, popped it in the Sony-supplied sleeve, killed the e-ink matrix within 3 days without dropping it, so I had to send to the Laredo factory. Being outside the US, I can't initiate a replacement or even get a work order number, so I sent in with a note detailing everything the online technician told me to. Fast forward, Sony said they'd replace my set and I got them to send it to my freight forwarder and I got it yesterday. Opened the box, got a surprise. They replaced my black reader with a silver one. Which looks much more delicious, so I'm not complaining. I've sort of forgotten how the glare on the reader feels like and how heavy the reader is compared to my 5inch Cybook Opus. And of course there's the issue with the library book formats. But I'm so glad to get a replacement. Now the delicious silver set is sitting comfortably in an M-edge cover.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ended Brand new Sony PRS-500 + Sony factory warranty	Esquire1	Flea Market	2	09-03-2010 07:46 PM
Sony Reader jumps one page back when supposed to go forward	ckirchho	ePub	6	05-26-2009 11:57 AM
Sony Reader Valentines Special ... with a little something extra? (and is D&B back?)	NatCh	Sony Reader	32	01-26-2008 01:19 PM
The new sony reader is back up	Aprilbeginnings	Sony Reader	11	01-17-2007 12:11 PM
Resetting Sony Reader to Factory Default Settings	Yak	Sony Reader	1	11-04-2006 11:34 AM

03-01-2010, 10:21 PM	#2
tofubean Connoisseur Posts: 75 Karma: 64 Join Date: Feb 2010 Device: K3, iPad, PW	Grats! It's very reassuring to know that sony supports replacement outside of US and canada.

03-02-2010, 01:51 AM	#3
dreams It's about the umbrella Posts: 25,112 Karma: 56250158 Join Date: Jan 2009 Device: Sony 505\| K Fire \| KK 3G+Wi-Fi \| iPhone 3Gs \|Vista 32-bit Hm Prem w/FF	Congratulations on your "new" silver one.

03-02-2010, 02:49 AM	#4
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Oh Great News, So Glad you got it sorted, Have Fun,

Advert