Kobo Store Credit

Josieb1 · 03-26-2014, 01:37 AM

I have a long running complaint with Kobo over 3 PDFs I purchased without knowing that's what I'd get. Silly me I expected an epub!

Anyway they finally offered me a store credit, well the time frame they said it would be credited in has been and gone, and surprise surprise, no store credit.

Am I holding my breath actually thinking I might get my money?

They are quite simply the most abysmal company I've ever dealt with, totally appalling.

Lynx-lynx · 03-26-2014, 02:23 AM

Josie I'd use the Live Chat facility and tell them that you were too busy (or whatever) to use the credit within the allocated time .... and that it takes you time to consider the books that you want to buy .... and you want a period of x months to use it.

Well, one can only try

I had a store credit that lasted for ages - I can't remember if they put a time limit or not, but there certainly wasn't one in place.

Josieb1 · 03-26-2014, 02:30 AM

Hi Lynx-Lynx, it's not that the store credit expired. I haven't received it from Kobo yet. They said they'd credit it within 48 hours but I'm still waiting.

Lynx-lynx · 03-26-2014, 02:37 AM

Oh well there you go, I misread that, lol

Definitely Live Chat 'em I reckon

tempest@de · 03-26-2014, 05:37 PM

same happend to me, but thinking about having to go trough another round off kobo support makes me postpone it, I think in the end I will let it go, it was under 1$ since I used the magic code

jackastor · 03-26-2014, 07:36 PM

Of course if you don't contact them you will never get the credit. Pursue it to the fullest intent on your part and don't quit until you get the credit issued. Should take like no time for them to issue it really

regards

Jack

Josieb1 · 03-27-2014, 09:02 AM

Quote:

Originally Posted by jackastor

Of course if you don't contact them you will never get the credit. Pursue it to the fullest intent on your part and don't quit until you get the credit issued. Should take like no time for them to issue it really

regards

Jack

I've contacted them by chat now, and I've been told another 48 hours so who knows. I just find the appalling customer service hard to understand. As much as I love my kobo ereader it's so let down by the rest of kobo.

Josieb1 · 03-27-2014, 02:13 PM

Well I finally got my store credit!

And as I complained so much they gave me a 100% promo code for one book that hubby used to buy a book worth 10 times the store credit!

So all is good.

jackastor · 03-27-2014, 09:29 PM

Quote:

Originally Posted by Josieb1

Well I finally got my store credit!

And as I complained so much they gave me a 100% promo code for one book that hubby used to buy a book worth 10 times the store credit!

So all is good.

Well that's something eh? on that note make sure you still get your credit.

Its very important that you fight for the right and not allow them to stall on it, in the end I think you won no matter what.

regards

Jack

Josieb1 · 03-28-2014, 05:38 AM

I definitely won, the store credit was supposed to be £10.78, but I only got £1.29 in the end, and the book we bought cost over £12.

At the end of the day though none of this would have happened if Kobo didn't sell PDFs, it's actually ridiculous.

03-26-2014, 01:37 AM	#1
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	Kobo Store Credit I have a long running complaint with Kobo over 3 PDFs I purchased without knowing that's what I'd get. Silly me I expected an epub! Anyway they finally offered me a store credit, well the time frame they said it would be credited in has been and gone, and surprise surprise, no store credit. Am I holding my breath actually thinking I might get my money? They are quite simply the most abysmal company I've ever dealt with, totally appalling.

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03-26-2014, 02:23 AM	#2
Lynx-lynx Treachery of images ... Posts: 4,069 Karma: 91561091 Join Date: May 2012 Location: Australia Device: Blackberry Playbook, Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2	Josie I'd use the Live Chat facility and tell them that you were too busy (or whatever) to use the credit within the allocated time .... and that it takes you time to consider the books that you want to buy .... and you want a period of x months to use it. Well, one can only try I had a store credit that lasted for ages - I can't remember if they put a time limit or not, but there certainly wasn't one in place.

03-26-2014, 02:30 AM	#3
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	Hi Lynx-Lynx, it's not that the store credit expired. I haven't received it from Kobo yet. They said they'd credit it within 48 hours but I'm still waiting.

03-26-2014, 02:37 AM	#4
Lynx-lynx Treachery of images ... Posts: 4,069 Karma: 91561091 Join Date: May 2012 Location: Australia Device: Blackberry Playbook, Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2	Oh well there you go, I misread that, lol Definitely Live Chat 'em I reckon

03-26-2014, 05:37 PM	#5
tempest@de Fanatic Posts: 516 Karma: 4442943 Join Date: May 2009 Location: Portugal Device: Kobo Glo, kindle	same happend to me, but thinking about having to go trough another round off kobo support makes me postpone it, I think in the end I will let it go, it was under 1$ since I used the magic code

03-26-2014, 07:36 PM	#6
jackastor Wizard Posts: 1,847 Karma: 3212428 Join Date: Jun 2011 Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini	Of course if you don't contact them you will never get the credit. Pursue it to the fullest intent on your part and don't quit until you get the credit issued. Should take like no time for them to issue it really regards Jack

03-27-2014, 02:13 PM	#8
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	Well I finally got my store credit! And as I complained so much they gave me a 100% promo code for one book that hubby used to buy a book worth 10 times the store credit! So all is good.

03-28-2014, 05:38 AM	#10
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	I definitely won, the store credit was supposed to be £10.78, but I only got £1.29 in the end, and the book we bought cost over £12. At the end of the day though none of this would have happened if Kobo didn't sell PDFs, it's actually ridiculous.