Random Freezes

perrinjcat · 11-21-2009, 12:04 PM

Hello all,
I just got an EZ Reader from ebay (so warranty assistance is likely out of the question). I updated the firmware first thing and started loading books on it. They are mobi format ebooks. My problem is this. When I am reading, after about eight or nine pages, the unit will freeze. No page turning, no menus. the only way to get it working again is to turn it off and restart. It has happened on more than one occasion. I reinstalled the firmware, just to be safe. Anyone have any suggestions?

Thanks in advance for any help

theducks · 11-21-2009, 12:28 PM

Welcome to the Group.

Did you charge the unit for at least 12 hours or until the "Remove plug" icon replaces the "Lightning Bolt" on the Battery Symbol?

What book format were you viewing?
What is the file size?

Sometimes, Holding the Return button for 10 seconds returns.

perrinjcat · 11-21-2009, 12:50 PM

It is on the charger now (since last night). I have not used it since then. I will see if that helps

perrinjcat · 11-21-2009, 03:44 PM

No change. I was reading a book and it froze again. I will see if I can convert my book to different format and see if that helps. It has done it to three different books but they were all mobi files

Solicitous · 11-21-2009, 05:12 PM

I had a similar issue with my PP when reading mobi files that I had created using Calibre. Unsure what the exact issue was but converting to fb2 or epub solved the problem (as much as I love fb2 I mainly using epub again - too damn slow fb2 is).

KarateMonkey · 11-21-2009, 07:37 PM

Mine has been doing the same thing. I hadn't connected the problem to mobipocket, but looking back it did start about the time I switched over from ePub.

That's irritating since I was starting to enjoy mobipocket format better than ePub.

jusmee · 11-21-2009, 10:24 PM

Quote:

Originally Posted by KarateMonkey

Mine has been doing the same thing. I hadn't connected the problem to mobipocket, but looking back it did start about the time I switched over from ePub.

That's irritating since I was starting to enjoy mobipocket format better than ePub.

I just converted a book from ePub to mobi to try it out (I used Calibre to convert it) - mainly to get the better fonts. I read for well over an hour last night with no problems.

Are you all using the very latest firmware?

diokdin · 11-22-2009, 02:46 AM

I got 2 mobi files but it reads fine on my Pocket Pro. It was also converted on Calibre.

KarateMonkey · 11-22-2009, 09:04 AM

To elaborate a bit: I've been reading a series of books that I originally downloaded in DRM'd ereader. I stripped the DRM using ereader2HTML and converted the resulting HTML file to mobi using mobipocket creator. I imported the files into Calibre to edit the metadata and store, but I never did any conversion.

I've been reading this series that way for most of the last week, and noticing that my PP would freeze up when left untouched for any length of time. By last night it had gotten bad enough that I came here looking for some help. After reading this thread I converted my current book to ePub and haven't had any problems since.

This particular series has given me all kinds of problems.

I started reading it as ePub, but there was a large chunk missing or undisplayable on my PP in the second book. It showed up fine when I opened the book in Calibre's viewer.

I originally tried to work with the book I'm currently on in MS .lit format, but ConvertLit didn't work on it. I've gotten it to work on everything else, but not this one.

Maybe the publisher is doing something weird.

perrinjcat · 11-22-2009, 02:31 PM

ebook converted to epub. I will see what happens....

tselling · 11-22-2009, 07:14 PM

Mine keeps freezing on the keyboard locked screen after it sits for awhile (hours rather than minutes). I have to shutdown and restart. ** Note this is while reading mobipocket files, not tested with epub. **

All and all, I am enjoying my pocketbook 360 more since it doesn't have any freeze problems. I am trying to decide what to do with the PocketPro.

perrinjcat · 11-23-2009, 06:20 PM

I have been reading epub with no problems. Seems like the issue was mobi

Robertb · 11-23-2009, 06:48 PM

Quote:

Originally Posted by perrinjcat

I have been reading epub with no problems. Seems like the issue was mobi

Dear perrinjcat:

Despite you bought it on eBay you still can email to Astak for help. We are not turning down anyone. You are not covered by warranty... but you are welcome to our advice.

Despite everything said above, it STILL sounds like a charge life problem. Are you turning off the unit before you connect it to the computer or A/C charger? If it then turns itself on your know your cable is good.

Are you pushing the "7" button or other numbered button (NOT the big black button)when prompted on the screen, to charge? Are you then seeing a blinking orange LED light in the upper left corner? What are you seeing on the battery charge gauge when charging? Do you see a lightning bolt when charging over the battery charge gauge?

If still a problem, email support@astak.com

kennyc · 11-23-2009, 06:57 PM

See this is the danger of Ebay....unless you can get a refund.

Probably end up costing you more than a new one.

Of course it could be the book(s) -- does it always lock up in the same place? Does it lock up only on certain books or all books, does format matter?

tselling · 11-23-2009, 06:59 PM

A little more info on my freezing problem. I don't seem to have a freeze if I just let the Pocket Pro sit without locking it.... seems be linked to locking it somehow. I am using mobipocket books so may be related to that format. And I am also using a custom loaded font (Aller) so be related to that as well.

11-21-2009, 12:04 PM	#1
perrinjcat Member Posts: 11 Karma: 10 Join Date: Nov 2009 Device: EZ Reader Pro 5	Random Freezes Hello all, I just got an EZ Reader from ebay (so warranty assistance is likely out of the question). I updated the firmware first thing and started loading books on it. They are mobi format ebooks. My problem is this. When I am reading, after about eight or nine pages, the unit will freeze. No page turning, no menus. the only way to get it working again is to turn it off and restart. It has happened on more than one occasion. I reinstalled the firmware, just to be safe. Anyone have any suggestions? Thanks in advance for any help

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11-21-2009, 12:28 PM	#2
theducks Well trained by Cats Posts: 30,362 Karma: 58053698 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Welcome to the Group. Did you charge the unit for at least 12 hours or until the "Remove plug" icon replaces the "Lightning Bolt" on the Battery Symbol? What book format were you viewing? What is the file size? Sometimes, Holding the Return button for 10 seconds returns.

11-21-2009, 12:50 PM	#3
perrinjcat Member Posts: 11 Karma: 10 Join Date: Nov 2009 Device: EZ Reader Pro 5	It is on the charger now (since last night). I have not used it since then. I will see if that helps

11-21-2009, 03:44 PM	#4
perrinjcat Member Posts: 11 Karma: 10 Join Date: Nov 2009 Device: EZ Reader Pro 5	No change. I was reading a book and it froze again. I will see if I can convert my book to different format and see if that helps. It has done it to three different books but they were all mobi files

11-21-2009, 05:12 PM	#5
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	I had a similar issue with my PP when reading mobi files that I had created using Calibre. Unsure what the exact issue was but converting to fb2 or epub solved the problem (as much as I love fb2 I mainly using epub again - too damn slow fb2 is).

11-21-2009, 07:37 PM	#6
KarateMonkey Connoisseur Posts: 90 Karma: 210 Join Date: Aug 2009 Device: Astak Pocket Pro, Sony PRS-300	Mine has been doing the same thing. I hadn't connected the problem to mobipocket, but looking back it did start about the time I switched over from ePub. That's irritating since I was starting to enjoy mobipocket format better than ePub.

11-22-2009, 02:46 AM	#8
diokdin Groupie Posts: 187 Karma: 46 Join Date: Nov 2009 Location: TN, US Device: iPhone 4, Astak EZ Pocket Pro, Kindle 3 3G	I got 2 mobi files but it reads fine on my Pocket Pro. It was also converted on Calibre.

11-22-2009, 09:04 AM	#9
KarateMonkey Connoisseur Posts: 90 Karma: 210 Join Date: Aug 2009 Device: Astak Pocket Pro, Sony PRS-300	To elaborate a bit: I've been reading a series of books that I originally downloaded in DRM'd ereader. I stripped the DRM using ereader2HTML and converted the resulting HTML file to mobi using mobipocket creator. I imported the files into Calibre to edit the metadata and store, but I never did any conversion. I've been reading this series that way for most of the last week, and noticing that my PP would freeze up when left untouched for any length of time. By last night it had gotten bad enough that I came here looking for some help. After reading this thread I converted my current book to ePub and haven't had any problems since. This particular series has given me all kinds of problems. I started reading it as ePub, but there was a large chunk missing or undisplayable on my PP in the second book. It showed up fine when I opened the book in Calibre's viewer. I originally tried to work with the book I'm currently on in MS .lit format, but ConvertLit didn't work on it. I've gotten it to work on everything else, but not this one. Maybe the publisher is doing something weird.

11-22-2009, 02:31 PM	#10
perrinjcat Member Posts: 11 Karma: 10 Join Date: Nov 2009 Device: EZ Reader Pro 5	ebook converted to epub. I will see what happens....

11-22-2009, 07:14 PM	#11
tselling Addict Posts: 366 Karma: 510 Join Date: Apr 2008 Device: NookColor (MiRage/CM7.2 & Moon+ Reader Pro)	Mine keeps freezing on the keyboard locked screen after it sits for awhile (hours rather than minutes). I have to shutdown and restart. Note this is while reading mobipocket files, not tested with epub. All and all, I am enjoying my pocketbook 360 more since it doesn't have any freeze problems. I am trying to decide what to do with the PocketPro.

11-23-2009, 06:20 PM	#12
perrinjcat Member Posts: 11 Karma: 10 Join Date: Nov 2009 Device: EZ Reader Pro 5	I have been reading epub with no problems. Seems like the issue was mobi

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11-23-2009, 06:57 PM	#14
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	See this is the danger of Ebay....unless you can get a refund. Probably end up costing you more than a new one. Of course it could be the book(s) -- does it always lock up in the same place? Does it lock up only on certain books or all books, does format matter?

11-23-2009, 06:59 PM	#15
tselling Addict Posts: 366 Karma: 510 Join Date: Apr 2008 Device: NookColor (MiRage/CM7.2 & Moon+ Reader Pro)	A little more info on my freezing problem. I don't seem to have a freeze if I just let the Pocket Pro sit without locking it.... seems be linked to locking it somehow. I am using mobipocket books so may be related to that format. And I am also using a custom loaded font (Aller) so be related to that as well.