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Old 06-16-2021, 01:43 AM   #1
JanG
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Digital Editions -- I need help!

I am posting in "General" and I hope it's the right place.

A couple of months ago I purchased a new laptop and went about loading all my software. I loaded ADE 4.5 but am unable to view books on it - specifically books that I've run through Calibre, however, there are one or two books in my Digital Editions folder that also won't open. The books load onto my Kobo just fine and can be read. I've reinstalled the program several times but still get the same result. Did I miss a set-up step?
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Old 06-16-2021, 06:16 AM   #2
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Have you properly authorized ADE? I think it's in the Help menu item. Also, did you change your Adobe email address? I made this mistake myself and it completely breaks your ADE authorization.
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Old 06-17-2021, 12:53 AM   #3
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Originally Posted by rantanplan View Post
Have you properly authorized ADE? I think it's in the Help menu item. Also, did you change your Adobe email address? I made this mistake myself and it completely breaks your ADE authorization.
Yes. It says the computer is authorised and the email address given is correct.
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Old 06-27-2021, 05:40 PM   #4
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Quote:
Originally Posted by JanG View Post
I am posting in "General" and I hope it's the right place.

A couple of months ago I purchased a new laptop and went about loading all my software. I loaded ADE 4.5 but am unable to view books on it - specifically books that I've run through Calibre, however, there are one or two books in my Digital Editions folder that also won't open. The books load onto my Kobo just fine and can be read. I've reinstalled the program several times but still get the same result. Did I miss a set-up step?
Verify that your other Adobe products are correctly licensed. Adobe authorization occasionally gets confused about what it allows.

Do the books that don't open contain anything that could be misconstrued as Flash? If so, that might be culprit.
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Old 10-11-2021, 04:44 AM   #5
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Have you properly authorized ADE? I think it's in the Help menu item. Also, did you change your Adobe email address? I made this mistake myself and it completely breaks your ADE authorization.
I am tagging onto this question, hope that is ok. I am having an issue with changing my email address in Digital Editions. We are changing email addresses and I was able to login to Adobe and do this. However, when I open ADE on my computer, it still shows the old address. I can't figure out how to change this.

I got on the forums for Adobe and asked for help, it has been months and no one ever answered my question. I could see that others were left in the lurch with their questions too.

My main concern is that I won't be able to check out e-books from my library if the email is not the same. I figured I would have to de authorize it and re-authorize but it is not letting me do that either. Anyone have any suggestions?
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Old 10-11-2021, 02:49 PM   #6
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@rhyta: You don't need to worry about library books that you download from a different account. So long as your ADE is registered, you will be able to open the books. (I have sometimes downloaded my wife's library books to my computer and I had no issues.)

Or, GIYF: https://helpx.adobe.com/digital-edit...tal%20Editions.
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Old 10-11-2021, 04:16 PM   #7
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My main concern is that I won't be able to check out e-books from my library if the email is not the same. I figured I would have to de authorize it and re-authorize but it is not letting me do that either. Anyone have any suggestions?
Which version of ADE and how are you trying to de-authorize it?

On another hand, for what it may be worth, I'm still using an email address from an ISP that hasn't existed for 10+ years for my ADE authorizaion. Adobe doesn't seem to care as long as I can remember that password that goes with that Adobe account.
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Old 10-15-2021, 02:26 AM   #8
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@rhyta: You don't need to worry about library books that you download from a different account. So long as your ADE is registered, you will be able to open the books. (I have sometimes downloaded my wife's library books to my computer and I had no issues.)

Or, GIYF: https://helpx.adobe.com/digital-edit...tal%20Editions.
That would be nice but if I have changed my ADE email address then when I lose the email address that my reader is registered to it won't matter? I just don't trust Adobe to not shut me out but guess since they won't even answer my question then I have to take my chances.
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Old 10-15-2021, 02:28 AM   #9
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Which version of ADE and how are you trying to de-authorize it?

On another hand, for what it may be worth, I'm still using an email address from an ISP that hasn't existed for 10+ years for my ADE authorizaion. Adobe doesn't seem to care as long as I can remember that password that goes with that Adobe account.
I am using 3.0 because I have old Nooks and the 4.5 version doesn't work with them. I was told to try to deauthorize it and put the new email address in when I re authorize. I was trying in ADE to deauthorize but deauthorize was shaded out.

But at this point I guess I am just going to have to wait and see what happens when the old email goes away.
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Old 10-15-2021, 02:03 PM   #10
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That would be nice but if I have changed my ADE email address then when I lose the email address that my reader is registered to it won't matter? I just don't trust Adobe to not shut me out but guess since they won't even answer my question then I have to take my chances.
As I mentioned in an earlier reply, the email address I'm still using for ADE has not existed for a decade. If Adobe ever gets around to trying to send a verification email, I'm not going to be a happy camper but until then, it works.
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Old 10-22-2021, 04:50 AM   #11
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As I mentioned in an earlier reply, the email address I'm still using for ADE has not existed for a decade. If Adobe ever gets around to trying to send a verification email, I'm not going to be a happy camper but until then, it works.
Hope so! Will soon find out on the 30th if it messes things up.
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Old 10-22-2021, 03:09 PM   #12
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Good luck!
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Old 10-29-2021, 04:37 AM   #13
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Good luck!
Thanks!
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