Access to Sony store

Icarusbop · 10-23-2009, 06:23 AM

Hello:

This might be in the wrong place, but couldn;t find anywhere else to put it - sorry:

I recently wiped my laptop and am trying to re-authorise my PRS505 to the Sony library software.
It's asking for my email address and password.
I have forgot my password (probably old age), so go down the 'retrieval route' which sends you passwrod to your email address - all well and fine, apart from the fact that I no longer work at my old company and therefore cannot receive the email with the password.
Of course I cannot change the email address because I cannot get into the account.
Does anyone know who I can contact to try to get this fixed? (I cannot find anything useful on the contact pages for this issue)

Thanks.

igorsk · 10-23-2009, 09:02 AM

Here's a couple of ways to contact support:
http://ebooks.custhelp.com/cgi-bin/e...hp?p_faqid=122

AnemicOak · 10-23-2009, 09:26 AM

I've found their email support to be pretty useless, but their phone support very good...

Ebook tech support: (877) 263-2863.

9:00 am - 11:00 pm (EST) Mon - Fri
11:00 am - 6:00 pm (EST) Sat & Sun

luqmaninbmore · 10-23-2009, 12:10 PM

I've had an excellent time with their e-mail support. They were able to quickly resolve my account problems and their response time was excellent (i.e. only a couple hours after I sent the original e-mail).

Icarusbop · 10-26-2009, 07:22 AM

Well: thanks for all the suggestions:

I tried going to teir online live chat help, there were helpful, but ended up saying I neede to ring in as it is a security issue.

I decidedI can't be bothered, the old account does not contain any good books anyway (only freebies I got from my free credit when I got the unit), and I don't buy booked from the sony store anyhow.

Thanks anyway for all the suggestions.

10-23-2009, 06:23 AM	#1
Icarusbop Groupie Posts: 156 Karma: 25846 Join Date: Apr 2007 Location: UK Device: PRS505	Access to Sony store Hello: This might be in the wrong place, but couldn;t find anywhere else to put it - sorry: I recently wiped my laptop and am trying to re-authorise my PRS505 to the Sony library software. It's asking for my email address and password. I have forgot my password (probably old age), so go down the 'retrieval route' which sends you passwrod to your email address - all well and fine, apart from the fact that I no longer work at my old company and therefore cannot receive the email with the password. Of course I cannot change the email address because I cannot get into the account. Does anyone know who I can contact to try to get this fixed? (I cannot find anything useful on the contact pages for this issue) Thanks.

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10-23-2009, 09:02 AM	#2
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Here's a couple of ways to contact support: http://ebooks.custhelp.com/cgi-bin/e...hp?p_faqid=122

10-23-2009, 09:26 AM	#3
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I've found their email support to be pretty useless, but their phone support very good... Ebook tech support: (877) 263-2863. 9:00 am - 11:00 pm (EST) Mon - Fri 11:00 am - 6:00 pm (EST) Sat & Sun

10-23-2009, 12:10 PM	#4
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	I've had an excellent time with their e-mail support. They were able to quickly resolve my account problems and their response time was excellent (i.e. only a couple hours after I sent the original e-mail).

10-26-2009, 07:22 AM	#5
Icarusbop Groupie Posts: 156 Karma: 25846 Join Date: Apr 2007 Location: UK Device: PRS505	Well: thanks for all the suggestions: I tried going to teir online live chat help, there were helpful, but ended up saying I neede to ring in as it is a security issue. I decidedI can't be bothered, the old account does not contain any good books anyway (only freebies I got from my free credit when I got the unit), and I don't buy booked from the sony store anyhow. Thanks anyway for all the suggestions.

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