02-03-2010, 04:04 PM | #1 |
Member
Posts: 21
Karma: 28
Join Date: Feb 2009
Location: Santa Clara, CA
Device: Kindle 2
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DH cracked my K2
When the K2 was announced, my DH told me to buy one for myself since I love to read. He also told me to purchase the extended warranty because we have 2 preschool aged kids who would probably break it.
I read the kids "Arthur" books on the Kindle and the kids know not to touch the screen (although my 2 yo loves to press the keyboard buttons while I'm reading... he loves watching my reaction.) Fast forward 11 months.... I turned on my K2 to read last night and notice that the top right corner is not refreshing. No big deal; it's a small corner and doesn't really impair my reading. I showed it to my DH and then he sheepishly admitted that he knocked my K2 (enclosed in its zippered Patagonia case) off my dresser earlier in the day. (Busted!) I think I'll make him pay for the warranty and a new skin when I decide to claim my one drop later in the year (warranty expires in 2011). |
02-03-2010, 04:05 PM | #2 |
Enthusiast
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Join Date: Jul 2009
Device: Sony 505
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DH = Dead Husband?
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02-03-2010, 04:40 PM | #3 |
Member
Posts: 21
Karma: 28
Join Date: Feb 2009
Location: Santa Clara, CA
Device: Kindle 2
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02-03-2010, 09:09 PM | #4 |
Groupie
Posts: 163
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Join Date: Jun 2009
Device: kindle dx
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02-03-2010, 10:47 PM | #5 |
Zealot
Posts: 134
Karma: 36
Join Date: Nov 2009
Device: Kindle 2i
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Call Amazon, they still very well may replace it. Ive heard stories in the kindle reviews of them doing just this for free. But maybe a small fee.
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02-22-2010, 11:49 AM | #6 |
Member
Posts: 21
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Join Date: Feb 2009
Location: Santa Clara, CA
Device: Kindle 2
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I called the number on the warranty contract first. The very helpful CSR said that the manufacturer warranty would cover a drop from up to shoulder height for up to 1 year and that I didn't have to make a claim under my warranty. She then transferred me to Amazon customer support after explaining the situation. The Amazon CSR said they normally don't cover drops but would make an "exception" in this case and would send me a replacement. Yippee!
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02-22-2010, 04:43 PM | #7 | |
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