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Old 04-10-2024, 12:10 AM   #391
DNSB
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Originally Posted by haertig View Post
It wasn't a claim. It was a joke. I didn't expect literalists to get it.
That is one of the few good things about emojis used as indicators to help those who read what is written as it was written. What in your post was supposed to inform the rest of us that it was intended as a joke?

Sorry but at this point in time, I am getting rather tired of those who seem to feel that no matter what they post, if anyone questions it, it can be excused by saying that it was intended to be a joke, that everyone else is just taking their posts too literally and that somehow it is a lack in the other person.

As has been said multiple times and by multiple people, if you have to explain it…it probably wasn’t funny.
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Old 04-10-2024, 01:27 AM   #392
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Originally Posted by DNSB View Post
if you have to explain it…it probably wasn’t funny.
Well, not to the person you had to explain it to at least.

Since literalism and a sense of humor are pretty much 180 degree opposites, there is no point in trying to explain jokes to a literalist. It's like trying to explain normal conversational dialogue and banter to a debater.
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Old 04-10-2024, 04:57 AM   #393
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I’m a literalist but I like a joke. However, some “jokes” aren’t easy to spot. Emojis are very occasionally helpful.

We appear to be off topic.
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Old 04-10-2024, 07:47 AM   #394
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Back on topic, please. No parting shots. You can always take it to PM if you need the last word. Good luck with that.
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Old Yesterday, 01:50 PM   #395
Lutraa
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Quote:
Originally Posted by Quoth View Post
Yes.

Also technically it's a crime in many countries to remove / delete files from someone else's system/device/computer.

And a good reason to buy any ereader is the tens of thousands public domain texts out of print.
They promised after the Orwell debacle that they'd never delete ebooks again, even if they had be wrongly sold. The copyright issue was up to Amazon to resolve (and pay compensation on), not the customers. ...

Even if it's a mistake, that will only be a mitigating circumstance in deciding damages. They are absolutely breaking the law in many countries. The "value" of mitigation decreases with each day they let this automated "bug" continue.
Bringing this thread back on topic, here's my latest update: From last December through last week, I had an extensive conversation with Amazon about this issue via email. I had contacted the upper level managers about the issue, explaining that I keep my Paperwhite offline most of the time, but had lost all sideloaded content each time I connected the device to their servers, for a total of three mass deletion events from last summer through December 2023.

Their executive escalations dept. assigned a troubleshooter to my case. Note that Amazon never acknowledged that it knows that has been happening to anyone -- they consistently denied that, blaming the end user (me). To shoot down their denials, I sent them links to this thread and also several in Reddit subs, but they never mentioned having visited thses forums.

I sent them device logs. I told them the names of the deleted books (Project Gutenberg and also some content I wrote myself).

They asked me the same questions over and over and I gave them the same answers over and over. Finally, they told me they could only help if I agreed to sync my device with their servers so they could watch what was happening. I told them to go pound sand, as I wasn't about to lose all my sideloaded content, reading progress, and notes for the fourth time in six months.

If anyone here wants to try contacting them, good email addresses for senior managers can be found on Elliott's (travel and consumer protection journalist) website. Or, I could post them here if that's allowed. If you contact Amazon, let them know a Kindle user from Alaska tried to convince them that her experience wasn't a one-off due to user error. I could provide my Amazon case number if needed. PM me for these and other details.

My Paperwhite is now offline permanently, which only really matters if I am traveling without my laptop and want to add a new book.
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Old Yesterday, 02:24 PM   #396
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Typical corporate behaviour.
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Old Yesterday, 03:04 PM   #397
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I forgot to mention that instead of expecting me to serve as an uncompensated guinea pig, and risk having my sideloaded content deleted once again, I suggested that Amazon's trouble shooters use one of the many Paperwhites they must have lying around to do the experiment themselves.

Crickets.

So either they have zero intellectual curiosity, or they have been instructed to deny, deny, deny.
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Old Yesterday, 05:01 PM   #398
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Quote:
Originally Posted by Lutraa View Post
I told them to go pound sand, as I wasn't about to lose all my sideloaded content, reading progress, and notes for the fourth time in six months.
I also lost content (all Amazon purchased ebooks side loaded via USB) from both my Scribe and Paperwhite. Had the same reaction - they can "pound sand." If they have no interest in fixing the problem I have no interest in using a Kindle ereader. Sold my Scribe which could not be jailbroken. Jailbroke my Paperwhite and now use KOReader exclusively (offline). Kobo is a more than acceptable alternative.
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Old Yesterday, 05:54 PM   #399
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Originally Posted by Quoth View Post
Typical corporate behaviour.
Still casts doubt on their claim of "most customer-centric company", but for a case of prolonged massive organizational malfeasance see:
https://en.wikipedia.org/wiki/Britis...Office_scandal
Most cases still outstanding.
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Old Yesterday, 11:42 PM   #400
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Quote:
Originally Posted by Lutraa View Post
Finally, they told me they could only help if I agreed to sync my device with their servers so they could watch what was happening.
This sounds like a reasonably good faith effort on their part. I was an electronics/computer engineer before I retired, and yeah, this is the same strategy I would have taken for initial troubleshooting. In order to troubleshoot something, you have to be able to reproduce the problem. Watching things unfold in real time - by watching server actions, logs, etc. - would be a goldmine in troubleshooting.

You didn't want to help them. I can understand why you wouldn't want to chance having to repopulate your Kindle after their testing might result in you content being deleted. But when troubleshooting a destructive problem, sometimes you have to let the destruction unfold while you watch it in order to figure out what is happening.

It's not really fair to claim that they refused to do anything and instead went for deny, deny, deny. Clearly they did not. If you actually told them to go pound sand and that you didn't want to be an uncompensated guinea pig, I can see why they didn't pursue working with you further.

I am no fan of Amazon and how long this problem has reportedly been going on. It sounds like you got pretty far and did good penetration into the engineering group - quite an accomplishment in itself - but when they (finally) made an offer to help, you shut them out. I'm not saying you should have helped them (that would entail negative outcomes for you probably), but you can't say they didn't try.

When you are talking to an engineer, they are not going to know the first thing about compensating angry customers. That's just not a part of the engineering job. We know nothing about that part of the business - what can be done, what can't be done. I would never expect an engineer, or an engineering manager, to offer you compensation. That's a totally different department and group of people. Compensation is something that would have to be worked later. If you demanded it from an engineer, I would expect you to be dropped like a hot potato. That's what I would have done (no offense intended). They just aren't going to know how to handle you.
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