08-14-2010, 07:49 PM | #1 |
Wizard
Posts: 1,358
Karma: 5766642
Join Date: Aug 2010
Device: Nook
|
A counterpoint on B&N customer service
I wanted to mention my experience with customer service at B&N, as a counterpoint to the thread complaining about it.
I bought a WiFi Nook on the 10th at a local Barnes & Noble store. Everything worked perfectly for two days. Then, on th 12th, it wouldn't take a charge. After digging through this very forum, I did a hard reset by removing the battery, and it took a charge fine. This morning, it wouldn't charge again. I did a hard reset using both methods, but no dice. So I took it back to the store I bought it at. After a few minutes discussin what I'd tried, the nice young man did a soft reset, and determined it was not, in fact, taking a charge. At which point he exchanged it over the counter for a new one (and included the $15 screen protector as well), and sent me on my way. I spent as much time waiting for him to find a new roll of receipt paper for the cash register as it took to do the exchange. It was mildly annoying to get a defective unit. But it was not at all annoying to deal with B&N. The young man who helped me was knowledgable, courteous, and most important, empowered to do what it took to fix the problem. This is one of the biggest reasons I bought a Nook instead of a Kindle. |
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Amazon Customer Service | TallMomof2 | Amazon Kindle | 0 | 07-29-2010 10:53 AM |
Sony Customer Service or Not | the_callant | Sony Reader | 2 | 04-27-2010 06:30 AM |
Amazon Customer Service is the best | Ajax | Amazon Kindle | 14 | 03-18-2010 11:14 PM |
How is our customer service to you? | Robertb | Astak EZReader | 63 | 10-01-2009 10:12 AM |
Swingline Customer Service | desertgrandma | Lounge | 13 | 06-02-2009 05:24 PM |