Advice: do not buy a sony reader. Battery issues and support sucks - Page 7

Bltprf502 · 03-16-2010, 07:46 PM

Wow. Well said. Gotta love whistle blower of the truth. I've been doing forums for years. Surprised the mods let the original thread hang...

pilotbob · 03-16-2010, 09:41 PM

Quote:

Originally Posted by Bltprf502

Wow. Well said. Gotta love whistle blower of the truth. I've been doing forums for years. Surprised the mods let the original thread hang...

We walk a fine line. When we don't close/stop/censor stuff people can't believe we let such a comment/thread/topic stand. When we do censor stuff or close threads we get other people calling our actions discussing and communistic.

We do the best we can... but we generally lean towards allowing open and free discussion as long as it falls withing our guidelines.

If you or anyone wants to check out the guidelines there is a link in the blue menu strip at the bottom of every page.

BOb - Moderator

Lord Hutton · 03-17-2010, 08:12 AM

No problems with battery life on our PRS-600! We charge them up when needed. Not sure what planet the OP lives on, as with all portable electrical gadgets they need a periodic charge. The makers claims of battery life, page turns, number of cell phone calls etc etc etc are a simple bench mark in "optimum" conditions. The same analogy could be given for any make of car; the makers claim you get 30 mpg, but then depending on your driving habits, routes etc you might actually only get 25 or you could get 40. In any event you would be stupid to ignore the fuel tank warning light and not tank up as and when required.

pendragginp · 03-17-2010, 09:29 AM

Amen WW.

ginalola · 03-17-2010, 10:54 AM

I just saw this thread and thought I would put my 2 cents in. I have had to deal with Sony several times recently, I am having two PRS-500s upgraded, and I have to say, I have been totally pleased, with one exception (and I think this is funny). the one exception was with Bernice (think is't the same one mentioned by the original poster? She was very rude, and not helpful at all. So I called the next day and got Ericka, who was amazing, she really went above and beyond to help me. Also, The second unit I sent in was being delayed because a part was on backorder, so Sony offered me a refurbished 600 as a replacement, at no cost to me. How cool is that, they replaced a 500 with a 600, and as far as it being refurbished, it is in perfect condition and works like a charm!! I'm thrilled! I don't think that there is any customer service department that is perfect, but overall Sony does pretty well.

pilotbob · 03-17-2010, 01:58 PM

Quote:

Originally Posted by ginalola

<snip> so Sony offered me a refurbished 600 as a replacement, at no cost to me. How cool is that, they replaced a 500 with a 600, and as far as it being refurbished, it is in perfect condition and works like a charm!!

Nice!

BOb

dubyajay · 03-18-2010, 11:16 AM

Please accept my apologies. I am not a spammer, troll or any of these things used to describe me. I am simply a person unhappy with my sony reader and their support of the product.
BTW, my story is true. I am at fault for not understanding the protocols of the forum and how things need to be said to be accepted. But everything I said is true, as unbelievable as it may sound. That might lend some understanding to my frustration.

ultramookie · 03-19-2010, 11:36 AM

dbuyajay, i scanned through the whole thread and noticed that you still didn't tell us how long did it take for you to read your 300-400 pages. why do you keep avoiding this question?

86301977 · 03-19-2010, 12:57 PM

Gee, I bought my PRS-505 last november and it works perfectly. The battery can last at minimum 2 weeks and I read a lot. It is perfect to switch books. I bring it when I travel. The only other reading device I would buy is the Adam...

dubyajay · 03-19-2010, 05:19 PM

I'm sorry - I thought I'd answered that one. I was charging it about every other day. Sometimes every day. It's a bit irrelevant at this point because sony finally replaced the second reader. This third one does not have the same problems as the first two they sent me.

I pre-ordered the first reader in August so the first two readers were early versions. I remember that Sony pushed back the release date of the 600 after I pre-ordered, but I still got mine on time. Who knows why, but I may have ended up with two that never got those issues resolved. I realize that other people got early versions too. I can only vouch for my experience. I did keep the firmware updated as early users can uncover buggy behavior in any gadget. To be expected. So it was likely have been a hardware issue and I clearly sony agreed since they replaced both of them. I just wish I'd had the good experiences that others had with Sony customer support. I didn't even get that frustrated til the 4th month of wrangling.

JSWolf · 03-19-2010, 05:28 PM

If Sony really sucked, they would not have sent out boxes/packing to send back all the 500's they updated to fix the battery issue with the ePub firmware. So I'd say Sony seems to be doing things right by their customers.

kennyc · 03-19-2010, 05:41 PM

Quote:

Originally Posted by JSWolf

If Sony really sucked, they would not have sent out boxes/packing to send back all the 500's they updated to fix the battery issue with the ePub firmware. So I'd say Sony seems to be doing things right by their customers.

It could be a trick.

dubyajay · 03-19-2010, 07:04 PM

You know what, I'm out. Close this post or do whatever you want. It's pretty clear that I am perceived as a BS poster on the forum so I will never be able to contribute in any meaningful way without getting abused by you supercilious, vitriolic blowhards. Enjoy your next kickback from sony. I've been nothing but nice and have taken a lot of abuse, none of which was deserved. Go to hell.

JSWolf · 03-19-2010, 07:07 PM

Quote:

Originally Posted by kennyc

It could be a trick.

We shall find out once they come back updated yet again.

DoctorOhh · 03-19-2010, 07:20 PM

Quote:

Originally Posted by dubyajay

You know what, I'm out. Close this post or do whatever you want. It's pretty clear that I am perceived as a BS poster on the forum so I will never be able to contribute in any meaningful way without getting abused by you supercilious, vitriolic blowhards. Enjoy your next kickback from sony. I've been nothing but nice and have taken a lot of abuse, none of which was deserved. Go to hell.

To paraphrase Jimmy Dugan: There's no crying in Mobileread.

03-18-2010, 11:16 AM	#97
dubyajay Member Posts: 19 Karma: 10 Join Date: Oct 2009 Device: sony reader prs600	Please accept my apologies. I am not a spammer, troll or any of these things used to describe me. I am simply a person unhappy with my sony reader and their support of the product. BTW, my story is true. I am at fault for not understanding the protocols of the forum and how things need to be said to be accepted. But everything I said is true, as unbelievable as it may sound. That might lend some understanding to my frustration. Last edited by dubyajay; 03-18-2010 at 12:15 PM. Reason: to add text

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03-16-2010, 07:46 PM	#91
Bltprf502 Enthusiast Posts: 40 Karma: 110 Join Date: Mar 2010 Device: Sony PRS-300S (GONE), Samsung Galaxy Tab, Kindle 3	Wow. Well said. Gotta love whistle blower of the truth. I've been doing forums for years. Surprised the mods let the original thread hang...

03-17-2010, 08:12 AM	#93
Lord Hutton Member Posts: 12 Karma: 14 Join Date: Feb 2010 Location: Hutton, Essex UK Device: PRS600	No problems with battery life on our PRS-600! We charge them up when needed. Not sure what planet the OP lives on, as with all portable electrical gadgets they need a periodic charge. The makers claims of battery life, page turns, number of cell phone calls etc etc etc are a simple bench mark in "optimum" conditions. The same analogy could be given for any make of car; the makers claim you get 30 mpg, but then depending on your driving habits, routes etc you might actually only get 25 or you could get 40. In any event you would be stupid to ignore the fuel tank warning light and not tank up as and when required.

03-17-2010, 09:29 AM	#94
pendragginp Guru Posts: 985 Karma: 4567263 Join Date: May 2009 Location: The End Of The Earth Device: Several	Amen WW.

03-17-2010, 10:54 AM	#95
ginalola Member Posts: 21 Karma: 712 Join Date: Sep 2007 Device: sony prs-505,600 and 700	I just saw this thread and thought I would put my 2 cents in. I have had to deal with Sony several times recently, I am having two PRS-500s upgraded, and I have to say, I have been totally pleased, with one exception (and I think this is funny). the one exception was with Bernice (think is't the same one mentioned by the original poster? She was very rude, and not helpful at all. So I called the next day and got Ericka, who was amazing, she really went above and beyond to help me. Also, The second unit I sent in was being delayed because a part was on backorder, so Sony offered me a refurbished 600 as a replacement, at no cost to me. How cool is that, they replaced a 500 with a 600, and as far as it being refurbished, it is in perfect condition and works like a charm!! I'm thrilled! I don't think that there is any customer service department that is perfect, but overall Sony does pretty well.

03-19-2010, 11:36 AM	#98
ultramookie almighty trouble creator Posts: 28 Karma: 5116 Join Date: Dec 2008 Location: interwebs Device: bn nook	dbuyajay, i scanned through the whole thread and noticed that you still didn't tell us how long did it take for you to read your 300-400 pages. why do you keep avoiding this question?

03-19-2010, 12:57 PM	#99
86301977 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2009 Location: Montreal Device: Sony PRS-505S	Gee, I bought my PRS-505 last november and it works perfectly. The battery can last at minimum 2 weeks and I read a lot. It is perfect to switch books. I bring it when I travel. The only other reading device I would buy is the Adam...

03-19-2010, 05:19 PM	#100
dubyajay Member Posts: 19 Karma: 10 Join Date: Oct 2009 Device: sony reader prs600	I'm sorry - I thought I'd answered that one. I was charging it about every other day. Sometimes every day. It's a bit irrelevant at this point because sony finally replaced the second reader. This third one does not have the same problems as the first two they sent me. I pre-ordered the first reader in August so the first two readers were early versions. I remember that Sony pushed back the release date of the 600 after I pre-ordered, but I still got mine on time. Who knows why, but I may have ended up with two that never got those issues resolved. I realize that other people got early versions too. I can only vouch for my experience. I did keep the firmware updated as early users can uncover buggy behavior in any gadget. To be expected. So it was likely have been a hardware issue and I clearly sony agreed since they replaced both of them. I just wish I'd had the good experiences that others had with Sony customer support. I didn't even get that frustrated til the 4th month of wrangling.

03-19-2010, 05:28 PM	#101
JSWolf Resident Curmudgeon Posts: 73,975 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If Sony really sucked, they would not have sent out boxes/packing to send back all the 500's they updated to fix the battery issue with the ePub firmware. So I'd say Sony seems to be doing things right by their customers.

03-19-2010, 07:04 PM	#103
dubyajay Member Posts: 19 Karma: 10 Join Date: Oct 2009 Device: sony reader prs600	You know what, I'm out. Close this post or do whatever you want. It's pretty clear that I am perceived as a BS poster on the forum so I will never be able to contribute in any meaningful way without getting abused by you supercilious, vitriolic blowhards. Enjoy your next kickback from sony. I've been nothing but nice and have taken a lot of abuse, none of which was deserved. Go to hell.

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