PRS-650 Some buttons stop responding

mimosavj · 11-25-2011, 02:10 PM

Hi

In the last two days, my like-new prs 650 starts to have this strange problem. The zoom & options buttons stop responding when I press them while reading a book. Have anyone suffer the same problem? Is there any solution for it? Should I reset it & reinstall everything (dudh!)? I am currently use PRS+.

Please help!

Thanks
Anne

Mark Nord · 11-25-2011, 02:55 PM

Hi Anne,

Sorry to hear from your problems.

Just to be sure: goto Settings - PRS+Settings - Keybindings - Otherkeys and check if there are other values then "default"

If it's turns out to be a hardware problem:
A) contact Sony. If you are in the EU there is a 2 year consumer warranty as oposed to the guarantee which might be limited

B) you can temporary assign these key-actions to the volume-key.

HTH
Mark

PS: Please update your user-profile to show the 650 beside the 505 and the PB 360

mimosavj · 11-25-2011, 03:04 PM

Thank you very much. I have contacted sony support and have the whole walk-through with them and nothing seems to work. I guess the buttons are just dead.

What a pity! I love my reader and it's red. I guess the only option is to send it in for replacement/repair. I just bought it from sonytyle.com in May 2011 so hopefully the warranty still works.

ScalyFreak · 11-25-2011, 04:25 PM

Quote:

Originally Posted by mimosavj

Thank you very much. I have contacted sony support and have the whole walk-through with them and nothing seems to work. I guess the buttons are just dead.

What a pity! I love my reader and it's red. I guess the only option is to send it in for replacement/repair. I just bought it from sonytyle.com in May 2011 so hopefully the warranty still works.

My 950 did the exact same thing a month or so ago, but it was the page turn buttons and home button that stopped working. Mine had a 1-year warranty, so I expect yours will as well. They'll send you a "reconditioned" unit for replacement, but mine looked brand new when it arrived and works better than my old one did (it was probably always a little broken), so I'm happy with it. If you still have your receipt there is a form on their website that you fill out to request repair/exchange, if you don't have a receipt you need to call them.

I used the phone number listed on this page.

mimosavj · 11-25-2011, 09:46 PM

Thank you for your response. Thankfully I still have the receipt from sonystyle & I bought it in May. I have just sent it to the exchange center. Hopefully they will send me a replacement or repair this one soon. I don't know how I can survive in the next 2 weeks without my beloved reader

Shopaholic · 11-27-2011, 01:50 AM

Quote:

Originally Posted by mimosavj

Thank you for your response. Thankfully I still have the receipt from sonystyle & I bought it in May. I have just sent it to the exchange center. Hopefully they will send me a replacement or repair this one soon. I don't know how I can survive in the next 2 weeks without my beloved reader

Hopefully they don't notice that you have some hacked/illegal(in their eyes)/non-Sony software on the reader and do nothing for you.

carpetmojo · 11-27-2011, 02:04 AM

Yes, I was wondering about that !
I think, legally, you're not in a particularly good place.......

dordale · 11-27-2011, 02:42 AM

Same thing happened to my friend's 650. She sent it in for a replacement under the extended warranty she had purchased. This was a month or two ago--Sony didn't have any replacement 650's, so they ended up refunding her original purchase price of $229. It actually worked out well for her, because she was then able to buy two of the refurbished 350s (one for her and one for her husband) when Sony had them on sale for $70 a piece.

Hopefully, Sony will be able to replace your reader with a good working one!

dordale

mimosavj · 11-27-2011, 03:10 PM

Thank you for the responses.

I guess I just have to take my chance since it's annoying not being able to use buttons like Zoom/Size which I use quite a bit with newly open books. Worse, since the zoom/size button is broken, I cannot do any kind of hard-reset at all. LOL, who came up with the design anyway? There must always be a back-up plan (that's what I learned from my CS/Engineering anyway)

I do hope they can replace or repair my unit. It took me a long time to find the only reader that I truly like, i.e. prs 650. I don't even want to think of getting another model elsewhere.

Btw, just curious, have any of you moved from the prs 650 to another touch reader and still be happy?

Thanks
Anne

mimosavj · 11-27-2011, 03:51 PM

Quote:

Originally Posted by Shopaholic

Hopefully they don't notice that you have some hacked/illegal(in their eyes)/non-Sony software on the reader and do nothing for you.

I removed PRS+, reinstall the official Sony firmware, delete all the files. LOL, I was tempted to do a harddrive mumbojumbo reformat too but left it alone. Well, but then being a software engineer, with the right tool, I/they can see right away the previously loaded contents in the harddrive.

ScalyFreak · 11-27-2011, 05:48 PM

Quote:

Originally Posted by mimosavj

I removed PRS+, reinstall the official Sony firmware, delete all the files. LOL, I was tempted to do a harddrive mumbojumbo reformat too but left it alone. Well, but then being a software engineer, with the right tool, I/they can see right away the previously loaded contents in the harddrive.

When I sent in my 950 I used a couple of file shred utilities to secure-erase all data from it first, since my laptop could see the thing just fine. Better safe than sorry, and so on.

mimosavj · 12-08-2011, 05:01 PM

I got my replacement today and surprisingly they sent me a RED too (I thought they might change to a black or something else). Everything works great. Bonus point for Sony!!!

Shopaholic · 12-09-2011, 03:20 AM

Wonderful news Mimosavj!! I'm thrilled for you.

ScalyFreak · 12-09-2011, 12:16 PM

Quote:

Originally Posted by mimosavj

I got my replacement today and surprisingly they sent me a RED too (I thought they might change to a black or something else). Everything works great. Bonus point for Sony!!!

Congratulations! Your RMA worked out as well as mine did, nice to see.

11-25-2011, 02:10 PM	#1
mimosavj Addict Posts: 205 Karma: 352572 Join Date: Jul 2009 Location: USA Device: Sony PRS 650, Nook HD+, Aura HD, Aura H2O v1, Libra 2	Some buttons stop responding Hi In the last two days, my like-new prs 650 starts to have this strange problem. The zoom & options buttons stop responding when I press them while reading a book. Have anyone suffer the same problem? Is there any solution for it? Should I reset it & reinstall everything (dudh!)? I am currently use PRS+. Please help! Thanks Anne

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11-25-2011, 02:55 PM	#2
Mark Nord 2B \|\| !2B Posts: 851 Karma: 194010 Join Date: Feb 2010 Location: Austria Device: Sony PRS505/650/T1/tolino vision 5	Hi Anne, Sorry to hear from your problems. Just to be sure: goto Settings - PRS+Settings - Keybindings - Otherkeys and check if there are other values then "default" If it's turns out to be a hardware problem: A) contact Sony. If you are in the EU there is a 2 year consumer warranty as oposed to the guarantee which might be limited B) you can temporary assign these key-actions to the volume-key. HTH Mark PS: Please update your user-profile to show the 650 beside the 505 and the PB 360

11-25-2011, 03:04 PM	#3
mimosavj Addict Posts: 205 Karma: 352572 Join Date: Jul 2009 Location: USA Device: Sony PRS 650, Nook HD+, Aura HD, Aura H2O v1, Libra 2	Thank you very much. I have contacted sony support and have the whole walk-through with them and nothing seems to work. I guess the buttons are just dead. What a pity! I love my reader and it's red. I guess the only option is to send it in for replacement/repair. I just bought it from sonytyle.com in May 2011 so hopefully the warranty still works.

11-25-2011, 09:46 PM	#5
mimosavj Addict Posts: 205 Karma: 352572 Join Date: Jul 2009 Location: USA Device: Sony PRS 650, Nook HD+, Aura HD, Aura H2O v1, Libra 2	Thank you for your response. Thankfully I still have the receipt from sonystyle & I bought it in May. I have just sent it to the exchange center. Hopefully they will send me a replacement or repair this one soon. I don't know how I can survive in the next 2 weeks without my beloved reader

11-27-2011, 02:04 AM	#7
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Yes, I was wondering about that ! I think, legally, you're not in a particularly good place.......

11-27-2011, 02:42 AM	#8
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	Same thing happened to my friend's 650. She sent it in for a replacement under the extended warranty she had purchased. This was a month or two ago--Sony didn't have any replacement 650's, so they ended up refunding her original purchase price of $229. It actually worked out well for her, because she was then able to buy two of the refurbished 350s (one for her and one for her husband) when Sony had them on sale for $70 a piece. Hopefully, Sony will be able to replace your reader with a good working one! dordale

11-27-2011, 03:10 PM	#9
mimosavj Addict Posts: 205 Karma: 352572 Join Date: Jul 2009 Location: USA Device: Sony PRS 650, Nook HD+, Aura HD, Aura H2O v1, Libra 2	Thank you for the responses. I guess I just have to take my chance since it's annoying not being able to use buttons like Zoom/Size which I use quite a bit with newly open books. Worse, since the zoom/size button is broken, I cannot do any kind of hard-reset at all. LOL, who came up with the design anyway? There must always be a back-up plan (that's what I learned from my CS/Engineering anyway) I do hope they can replace or repair my unit. It took me a long time to find the only reader that I truly like, i.e. prs 650. I don't even want to think of getting another model elsewhere. Btw, just curious, have any of you moved from the prs 650 to another touch reader and still be happy? Thanks Anne

12-08-2011, 05:01 PM	#12
mimosavj Addict Posts: 205 Karma: 352572 Join Date: Jul 2009 Location: USA Device: Sony PRS 650, Nook HD+, Aura HD, Aura H2O v1, Libra 2	I got my replacement today and surprisingly they sent me a RED too (I thought they might change to a black or something else). Everything works great. Bonus point for Sony!!!

12-09-2011, 03:20 AM	#13
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Wonderful news Mimosavj!! I'm thrilled for you.

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