Touch Kobo touch frozen on "connected and charging" screen

[robko]

Originally Posted by Satin Peach

I am having the same prob. the power light is green at the top and I've had it plugged in all day. figured it had to be done so unplugged from the cable then removed the cable from the pc and noticed it was still showing connected and charging. I have done all the things listed (holding buttons etc) and it still has the same window. it is not showing as fully charged, but AFTER the entire day? I;d say I have a prob. can anyone help? I do not want to send it back to the factory for a reset? have lots of books on it but? don't want to lose the kobo either. Am in the Dominican Republic (so not home) we are here 6 mons of the yr and in 2wks we head back home. The reader was purchased in Sept. 2011 not used much. so I'm sad this has happened. HOPE someone can help me.

First try a soft reset by pushing a pin in the hole on the back of the Kobo (in the middle at the bottom). If that doesn't work, try the factory reset listed above. It's something you can do yourself, you don't have to send it to the factory to have it done. All it means is that it resets the reader back to its factory settings. You will need to reload all your books after you do this.

FACTORY RESET: hold power button ON for 10-15 seconds then release it. Press and hold home button. Turn Kobo ON normally while holding the home button down.

[Bbruce]

Originally Posted by EricLandes

I may have removed my Kobo a bit too quickly from its USB connection, and now I'm stuck on the black "Connected and Charging" screen. Paper clip reset attempts are not working.

Any magic combination of button/slide presses that might get me out of this? I don't think it's a dead battery issue, as the battery was near full before I plugged it in, and it wasn't connected for long.

Ideas?

i had a similar problem. Screen locked and green charging light was on (battery was about 1/4 charged). Left it for 24 hours but no change, tried 4 different cables, mains charger, 4 different USB ports, soft reset, hard reset but nothing worked, tried all the previous again for 2 consecutive days and still nothing. The green charging light was always on when connected.
Eventually (carefully) prised the back off, disconnected the battery, re-connected it after a minute, replaced the back and - hey presto, good as new! Did a factory reset just to be sure and it seems to be fine now. Back cover comes off by inserting a thin blade as a lever, but as with any electronics beware of touching or shorting any of the components.

[NININHA]

sorry...
I got a kobo eraeder tuch for xmas, I tink I used all battery, and today when I went to turn it on has a smily face on with the eyes closed... I can't turn it on
What do I do?

[speakingtohe]

Originally Posted by NININHA

sorry...
I got a kobo eraeder tuch for xmas, I tink I used all battery, and today when I went to turn it on has a smily face on with the eyes closed... I can't turn it on
What do I do?

try charging it for a while .
Helen