Aura HD Aura won't start--hardware reset?

[icallaci]

My Aura will turn on, but it never gets past the 5 little squares that go from white to black. I did a pinhole reset, but it goes through one round of the little squares turning from white to black and stops. It's been sitting here for an hour now... As far as I can tell, I can't do a factory reset unless the damn thing turns on and goes to the home page. How on earth can I reset this thing if it won't go to the home page? Thanks for any help.

[rem736]

don't know if it will work, but have you tried resetting the unit while it is plugged into a power source? i had an incident where i could not even reset it until i plugged it into a power source.

[icallaci]

That worked! Thank you SO much!

[moofychops]

A very useful tip that rem736.
Ron

[rem736]

Originally Posted by moofychops

A very useful tip that rem736.
Ron

maybe the moderators could add this to list of "kobo tips"?

[icallaci]

I should mention that I had just fully charged my Aura, so I didn't even think to plug it in when it wouldn't boot, but it worked. Whew. Relief. Thanks again.

[Hoyt Clagwell]

I have same issue and resetting it while powered on is not working. Are there any other suggestions?

[taming]

Have you tried doing a factory reset using this method:

• hold the power button slider in the "on" position for 20-30 seconds,
• release it,
• hold the light button down and use the power button slider to turn it on while continuing to press the light buttom.

All of your settings and the sideloaded epubs added into main memory will be gone after this. You will have a new and empty database. You will be starting over like with a new device.

[icallaci]

Originally Posted by Hoyt Clagwell

I have same issue and resetting it while powered on is not working. Are there any other suggestions?

Did you mean resetting while plugged in? Resetting while powered on didn't work for me. I had to plug it in and then do a pinhole reset.

[Hoyt Clagwell]

Originally Posted by taming

Have you tried doing a factory reset using this method:

• hold the power button slider in the "on" position for 20-30 seconds,
• release it,
• hold the light button down and use the power button slider to turn it on while continuing to press the light buttom.

All of your settings and the sideloaded epubs added into main memory will be gone after this. You will have a new and empty database. You will be starting over like with a new device.

Thanks! That worked.

[taming]

Glad I could help. It's the go-to-method-of-last-resort when plugging into the wall, pin resets, etc just don't do it.

[Popple]

Originally Posted by taming

Have you tried doing a factory reset using this method:

• hold the power button slider in the "on" position for 20-30 seconds,
• release it,
• hold the light button down and use the power button slider to turn it on while continuing to press the light buttom.

All of your settings and the sideloaded epubs added into main memory will be gone after this. You will have a new and empty database. You will be starting over like with a new device.

THANK YOU! I was about to bring it back to the store until I saw your tip.

https://www2.mobileread.com/i/smiliestext/thankyou.gif

[Ken Maltby]

Originally Posted by taming

Glad I could help. It's the go-to-method-of-last-resort when plugging into the wall, pin resets, etc just don't do it.

You could add going to "Settings">"Account" and logging out, to your list of things to try before the full factory reset.

Luck;
Ken

[DNSB]

Originally Posted by Ken Maltby

You could add going to "Settings">"Account" and logging out, to your list of things to try before the full factory reset.

Ummm... Ken, the advice about doing a hardware factory reset is generally given as the last resort. Something to try when your Kobo won't even finish booting.

In this case, Hoyt Clagwell was unable to get past the boot screen which makes it rather hard to log out.

Regards,
David

[m0kette]

Originally Posted by taming

Have you tried doing a factory reset using this method:

• hold the power button slider in the "on" position for 20-30 seconds,
• release it,
• hold the light button down and use the power button slider to turn it on while continuing to press the light buttom.

All of your settings and the sideloaded epubs added into main memory will be gone after this. You will have a new and empty database. You will be starting over like with a new device.

I created an account just in order to say that you are just A GOD !
This hard reset is mentioned nowhere, just the hard reset via the interface Menu zzz.
And it worked just perfectly (my screen was just reverse and my kobo was rebooting indefinitely after a database suppression ...)