05-10-2010, 06:06 PM | #1 |
Junior Member
Posts: 1
Karma: 10
Join Date: May 2010
Device: none
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Be Warned! These things are super fragile
I had my eDGe for less then two weeks when I bumped it hard and the e-ink screen broke. I sent it back to them for repair and not only was I informed that damage was not covered under the warranty (which is true it is a very restrictive warranty, the buyer has very few rights) but I was informed that fixing the e-ink screen would cost $275, more then half the initial cost.
It was a neat device for the short time I has to play with it, but if anything happens you are out of luck. -Ben |
05-10-2010, 06:29 PM | #2 |
Addict
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Join Date: Mar 2010
Location: Ontario, Canada
Device: enTourage eDGe, Pocket eDGe, Kobo Vox, Kobo Touch, Asus Eee Note
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Laptops are the same - you have to buy extra protection (e.g. CompleteCare from Dell) to cover accidents like this.
Warranties never cover "accidents", only manufacturing defects... |
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05-10-2010, 09:13 PM | #3 | |
本の虫
Posts: 242
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Join Date: May 2008
Location: USA
Device: Kindle3, DXG, Fire · iPad, iPod
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Ben, I'm sorry to hear of your accident. I own four e-ink devices and in each of their respective forums I've read similar stories. Apparently the screens are pretty delicate; I've become paranoid and very cautious with my readers.
Quote:
What a jerk. |
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05-11-2010, 02:33 PM | #4 |
Connoisseur
Posts: 69
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Join Date: Sep 2009
Device: Kindle
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Yeah, all e Ink glass screens are extremely fragile and can't handle pressure very good.
Entourage can solve this with a plastic base, but when will those become common? |
05-14-2010, 07:57 PM | #5 |
Connoisseur
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Join Date: Apr 2009
Device: iPhone, PRS-505, iLiad, Entourage Edge
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Wow, I couldn't disagree more. The Edge is built like a tank compared to the iPad. I own both. Edge has its share of software problems, but as a sturdy portable device it's quite good.e
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05-19-2010, 08:47 AM | #6 |
Orisa
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Location: Ireland
Device: Onyx Poke 5
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06-15-2010, 08:04 PM | #7 | |
Connoisseur
Posts: 71
Karma: 2340
Join Date: Mar 2010
Device: Kindle or Sony
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Quote:
check with the credit card company you used to buy it. Mine (both AmEx and Citi MasterCard) have 90 day accidental damage/theft coverage and also extend the original warranty one year. |
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