Kindle Touch frozen during update

one_mad_punk · 04-12-2012, 09:28 PM

i downloaded the update on amazon and copied to the touch. I started the update and it is now sitting at the software update screen not moving, the bar is about 3/4 full and its not moved for around 45mins. what do i do ?

thanks in advance for the help

ixtab · 04-12-2012, 09:47 PM

Try waiting even more, maybe even leave it alone overnight.

If there still hasn't been any change after a few more hours, reset the device (press the power button for ~ 30 seconds), and hope that it boots properly afterwards...

pidgeon92 · 04-12-2012, 11:07 PM

Is your Kindle hacked? It's never a good idea to install a system update on a hacked Kindle.

one_mad_punk · 04-13-2012, 04:54 AM

force restarted it and it booted up without the update

thanks for the help

Going to try some of the cool stuff i've seen on this site now, i'll just wait on the update and go with instructions from this site rather than amazon, as folk here seem to know what they are talking about more than amazon help desk did

cheers again

Skydog · 04-13-2012, 01:59 PM

Quote:

Originally Posted by one_mad_punk

force restarted it and it booted up without the update

thanks for the help

Going to try some of the cool stuff i've seen on this site now, i'll just wait on the update and go with instructions from this site rather than amazon, as folk here seem to know what they are talking about more than amazon help desk did

cheers again

Perhaps. First, you did not offer any information regarding your device being stock or hacked. As pidgeon92 mentioned above, it is never a good idea to install an update on a hacked device. If it is stock, Amazon's instructions are very clear:

Update 5.1 instructions

greenapple · 04-13-2012, 08:56 PM

My KT went the same way when I tried to update from v5.03 to v5.04. The solution, at least for me, was to reduce the number of books in the storage drastically before updating.

one_mad_punk · 04-15-2012, 06:25 AM

It wasn't hacked and the amazon way as shown had frozen, amazon help did no help and the only place that offered any suggestion was on this forum

Since then i have left at without the update and tried some of the mods seen on this site (which are easy to follow and pretty cool) so cheers to the folks here for the help

04-12-2012, 09:28 PM	#1
one_mad_punk Junior Member Posts: 3 Karma: 10 Join Date: Apr 2012 Device: kindle touch	Kindle Touch frozen during update i downloaded the update on amazon and copied to the touch. I started the update and it is now sitting at the software update screen not moving, the bar is about 3/4 full and its not moved for around 45mins. what do i do ? thanks in advance for the help

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04-12-2012, 09:47 PM	#2
ixtab (offline) Posts: 2,907 Karma: 6736092 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	Try waiting even more, maybe even leave it alone overnight. If there still hasn't been any change after a few more hours, reset the device (press the power button for ~ 30 seconds), and hope that it boots properly afterwards...

04-12-2012, 11:07 PM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Is your Kindle hacked? It's never a good idea to install a system update on a hacked Kindle.

04-13-2012, 04:54 AM	#4
one_mad_punk Junior Member Posts: 3 Karma: 10 Join Date: Apr 2012 Device: kindle touch	force restarted it and it booted up without the update thanks for the help Going to try some of the cool stuff i've seen on this site now, i'll just wait on the update and go with instructions from this site rather than amazon, as folk here seem to know what they are talking about more than amazon help desk did cheers again

04-13-2012, 08:56 PM	#6
greenapple Evangelist Posts: 404 Karma: 664 Join Date: Dec 2009 Device: Kindle Paperwhite, Kindle DX, Kobo Aura HD	My KT went the same way when I tried to update from v5.03 to v5.04. The solution, at least for me, was to reduce the number of books in the storage drastically before updating.

04-15-2012, 06:25 AM	#7
one_mad_punk Junior Member Posts: 3 Karma: 10 Join Date: Apr 2012 Device: kindle touch	It wasn't hacked and the amazon way as shown had frozen, amazon help did no help and the only place that offered any suggestion was on this forum Since then i have left at without the update and tried some of the mods seen on this site (which are easy to follow and pretty cool) so cheers to the folks here for the help

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