We are unable to update your device's database. Syncing cannot be completed.

talios · 12-08-2010, 03:23 AM

'lo all,

The other day when I launched the Whitcoulls (NZ) desktop client it nicely told me a new version was available and downloaded 1.7.5, sadly there wasn't a nice new firmware to go along with it - so my device is still a 1.4 based unit.

However, now I find that when I try and sync with the desktop client I get:

We are unable to update your device's database. Syncing cannot be completed.

Anyone seen this before? I normally use Calibre to sync ebooks but I just purchased one from the Whitcoulls store and prefer the fonts on the Kobo version of the books than the ePub ( which I might have to settle for now... ).

Mark

taming · 12-10-2010, 03:16 AM

There are several things that could cause this.

A couple of updates past, Calibre "broke" the Kobo Db. It has been fixed now, but folks have had to reset to factory default, or replace the sqlite and image files (see the sticky above).

Some folks have reported that their security software was not letting the desktop communicate and sync.

There have been some instances of the update to the new desktop software was pooched. The solution to that seems to be to uninstall the software. Reboot. Install it again.

12-08-2010, 03:23 AM	#1
talios Member Posts: 24 Karma: 14 Join Date: May 2010 Device: Kobo ereader	We are unable to update your device's database. Syncing cannot be completed. 'lo all, The other day when I launched the Whitcoulls (NZ) desktop client it nicely told me a new version was available and downloaded 1.7.5, sadly there wasn't a nice new firmware to go along with it - so my device is still a 1.4 based unit. However, now I find that when I try and sync with the desktop client I get: We are unable to update your device's database. Syncing cannot be completed. Anyone seen this before? I normally use Calibre to sync ebooks but I just purchased one from the Whitcoulls store and prefer the fonts on the Kobo version of the books than the ePub ( which I might have to settle for now... ). Mark

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12-10-2010, 03:16 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	There are several things that could cause this. A couple of updates past, Calibre "broke" the Kobo Db. It has been fixed now, but folks have had to reset to factory default, or replace the sqlite and image files (see the sticky above). Some folks have reported that their security software was not letting the desktop communicate and sync. There have been some instances of the update to the new desktop software was pooched. The solution to that seems to be to uninstall the software. Reboot. Install it again.

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