PRS-650 Frozen/screen & charging problems

ShellShock · 09-16-2010, 06:11 PM

So I got my new 650 today, and connected it via the supplied USB to my PC a few hours ago (the store didn't have any power supplies). Ever since then I have been struggling to get the device to work: screen keeps freezing, it is very slow to respond, I have to keep resetting it etc etc. Finally it seems to be getting better. I think my problems may have been down to two things:

1. Possibly there was a bit of damp inside (the manual warns about this causing the symptoms I saw).

2. It was not sufficiently charged (despite the little red light going out).

I'm going to leave it charging overnight and we'll see in the morning.

I thought I would post this in case anyone else has similar problems. I was all set to return it to the store tomorrow. Probably won't now.

elcreative · 09-16-2010, 06:47 PM

And make certain that your computer isn't set to go to sleep or hibernate after a certain period of inactivity... check energy saver settings...

Quote:

Originally Posted by ShellShock

So I got my new 650 today, and connected it via the supplied USB to my PC a few hours ago (the store didn't have any power supplies). Ever since then I have been struggling to get the device to work: screen keeps freezing, it is very slow to respond, I have to keep resetting it etc etc. Finally it seems to be getting better. I think my problems may have been down to two things:

1. Possibly there was a bit of damp inside (the manual warns about this causing the symptoms I saw).

2. It was not sufficiently charged (despite the little red light going out).

I'm going to leave it charging overnight and we'll see in the morning.

I thought I would post this in case anyone else has similar problems. I was all set to return it to the store tomorrow. Probably won't now.

jaxx6166 · 09-16-2010, 08:29 PM

If you do get a lemon, I hope they don't charge you the 15% restocking fee.

yts06mgr · 09-16-2010, 11:21 PM

Quote:

Originally Posted by ShellShock

So I got my new 650 today, and connected it via the supplied USB to my PC a few hours ago (the store didn't have any power supplies). Ever since then I have been struggling to get the device to work: screen keeps freezing, it is very slow to respond, I have to keep resetting it etc etc. Finally it seems to be getting better. I think my problems may have been down to two things:

1. Possibly there was a bit of damp inside (the manual warns about this causing the symptoms I saw).

2. It was not sufficiently charged (despite the little red light going out).

I'm going to leave it charging overnight and we'll see in the morning.

I thought I would post this in case anyone else has similar problems. I was all set to return it to the store tomorrow. Probably won't now.

Did you see 'Charge complete' message on the screen after PRS-650 is fully charged?

If not, I think your PC must have been in a state of not providing any current to your PRS-650. This also explains why the little red light turned off, not because it was fully charged, but maybe because your PC simply stopped supplying the power.

ShellShock · 09-17-2010, 01:57 AM

Quote:

Originally Posted by yts06mgr

Did you see 'Charge complete' message on the screen after PRS-650 is fully charged?

If not, I think your PC must have been in a state of not providing any current to your PRS-650. This also explains why the little red light turned off, not because it was fully charged, but maybe because your PC simply stopped supplying the power.

You could be right. I get the "Charging battery" message, the red light goes out after a few minutes, and the after leaving it overnight it still says "Charging battery", (the computer did not hibernate). When I disconnect, the screen does not change, and now it won't reset!

I was using a USB port that I used OK to charge my PRS 505.

yts06mgr · 09-17-2010, 03:47 AM

Quote:

Originally Posted by ShellShock

You could be right. I get the "Charging battery" message, the red light goes out after a few minutes, and the after leaving it overnight it still says "Charging battery", (the computer did not hibernate). When I disconnect, the screen does not change, and now it won't reset!

I was using a USB port that I used OK to charge my PRS 505.

The user guide says it should take about 3 hours to fully charge a completely empty battery.
When you have 'the red light goes out after a few minutes', does the screen show 'Charge complete' message?

mwheinz · 09-17-2010, 08:29 AM

Stop diagnosing it and take it back for an exchange.

ShellShock · 09-17-2010, 08:30 AM

Quote:

Originally Posted by yts06mgr

The user guide says it should take about 3 hours to fully charge a completely empty battery.
When you have 'the red light goes out after a few minutes', does the screen show 'Charge complete' message?

No, it was frozen on the "Charging battery" message, and would not reset.

I've now got a replacement from the Sony store. They could not get the old one to reset. I have not connected the replacement yet to my PC, but I have switched it on and it is showing three quarters charged, and is of course working OK. Let's see if that is still the case after I have fully charged it!

anesthezea · 09-26-2010, 11:53 PM

I have had my 650 for about three days now. I have been having the same problem. Mine freezes randomly, sometimes while turning pages, sometimes while accessing menus, etc. After searching this forum, I found that there's a thread about this for the 600 - I tried some of the things in that thread and they have helped.

I took out my SD card and loaded a few hundred books to the internal memory. No freezes or glitches at all, even while doing some fast page turns. The device worked easier and faster overall.

Right now I'm about to try out my SD card again, this time loaded with epubs only (last was a mix of epub and PDF) in case some of the PDFs are really large and hanging something up. Will report back if anything changes....

The thread for the 600 - https://www.mobileread.com/forums/showthread.php?t=56621

anesthezea · 09-28-2010, 02:38 AM

I converted all my PDFs to ePubs and reloaded the SD card with about 2,000 titles. I put it back into the 650 and let it load everything up. Other than a single auto-restart during loading, I haven't had any freezes or lockups since doing this. With no freezes, I've been able to put the reader through it's paces and I'm much, much happier with it now. I hope this, or the 600 thread I posted a link to previously will be of some help to someone else.

paka · 03-15-2011, 07:07 PM

Anesthezea - many thanks for your tips. Having the same problems with uploading up to 6000 books. Constantly freezes and reboots without recovering. Have a mix of epub and pdf files. Some pdf files are large (up to 32MB). Will try again with epub only and report back the results.
PS: I am uploading to SD card only.

09-16-2010, 06:11 PM	#1
ShellShock Wizard Posts: 1,176 Karma: 2431850 Join Date: Sep 2008 Device: IPad Mini 2 Retina	Frozen/screen & charging problems So I got my new 650 today, and connected it via the supplied USB to my PC a few hours ago (the store didn't have any power supplies). Ever since then I have been struggling to get the device to work: screen keeps freezing, it is very slow to respond, I have to keep resetting it etc etc. Finally it seems to be getting better. I think my problems may have been down to two things: 1. Possibly there was a bit of damp inside (the manual warns about this causing the symptoms I saw). 2. It was not sufficiently charged (despite the little red light going out). I'm going to leave it charging overnight and we'll see in the morning. I thought I would post this in case anyone else has similar problems. I was all set to return it to the store tomorrow. Probably won't now.

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09-16-2010, 08:29 PM	#3
jaxx6166 Wizard Posts: 1,222 Karma: 769316 Join Date: Mar 2008 Location: Eternal summer Device: 350, iPad, PW	If you do get a lemon, I hope they don't charge you the 15% restocking fee.

09-17-2010, 08:29 AM	#7
mwheinz award-winning bozo Posts: 258 Karma: 172703 Join Date: Sep 2009 Location: Philadelphia Device: Kobo Libra 2	Stop diagnosing it and take it back for an exchange.

09-26-2010, 11:53 PM	#9
anesthezea Groupie Posts: 167 Karma: 2627964 Join Date: Aug 2010 Location: Alabama, USA Device: Kobo Aura One, Kobo Libra 2	I have had my 650 for about three days now. I have been having the same problem. Mine freezes randomly, sometimes while turning pages, sometimes while accessing menus, etc. After searching this forum, I found that there's a thread about this for the 600 - I tried some of the things in that thread and they have helped. I took out my SD card and loaded a few hundred books to the internal memory. No freezes or glitches at all, even while doing some fast page turns. The device worked easier and faster overall. Right now I'm about to try out my SD card again, this time loaded with epubs only (last was a mix of epub and PDF) in case some of the PDFs are really large and hanging something up. Will report back if anything changes.... The thread for the 600 - https://www.mobileread.com/forums/showthread.php?t=56621

09-28-2010, 02:38 AM	#10
anesthezea Groupie Posts: 167 Karma: 2627964 Join Date: Aug 2010 Location: Alabama, USA Device: Kobo Aura One, Kobo Libra 2	I converted all my PDFs to ePubs and reloaded the SD card with about 2,000 titles. I put it back into the 650 and let it load everything up. Other than a single auto-restart during loading, I haven't had any freezes or lockups since doing this. With no freezes, I've been able to put the reader through it's paces and I'm much, much happier with it now. I hope this, or the 600 thread I posted a link to previously will be of some help to someone else.

03-15-2011, 07:07 PM	#11
paka Junior Member Posts: 2 Karma: 10 Join Date: Mar 2011 Device: Sony PRS 650	Anesthezea - many thanks for your tips. Having the same problems with uploading up to 6000 books. Constantly freezes and reboots without recovering. Have a mix of epub and pdf files. Some pdf files are large (up to 32MB). Will try again with epub only and report back the results. PS: I am uploading to SD card only.

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