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Old 07-02-2019, 09:13 AM   #16
Michal Jancik
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Quote:
Originally Posted by sunbum View Post
.
Hi

- I understand your problem, but it is nothing special.
- The same applies to other manufacturers.
- I have a similar case with Pocketbook Inkpad 3. Same equipment sold in multiple countries :
*This is how with Aibecy that sells BOOX NOTE, it's the same product as ONYX but the dealer is Aibecy.

France
Inkpad 3 - TEA@Firmware - for Shop France Cultura
Oficial
Inkpad 3 - Oficial@Firmware - for Shop Pocketbook
Rusia
Inkpad 740 - etc etc for Shop rusia

etc

-When I contacted TEA, they replied that I could not use someone else's "firmware" because it could damage something. Actually, it's just a guarantee of nothing else, the device is the same.
* This is just about protecting the product sold under a certain brand. Product warranties for the right.

- The main difference was that every Firmware was optimized for a particular country and their store to buy services and books.
* Or the video card for PC. You have a video card GTX 1080 in "MSI" and another "Asus" with a Firmware (VBIOS) diferent, not comatible between them. I admit a little bizarre comparison :-p

Last edited by Michal Jancik; 07-03-2019 at 05:26 AM.
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Old 07-15-2019, 04:29 PM   #17
sunbum
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I wonder a few things:
- Do those of us who are stuck with the Russian version of the product have any recourse whatsoever? Legal or otherwise?
- Is it plausible that the firmware cannot be switched to the non-Russian version without causing bugs? Or is this merely a concocted excuse?
- What is Onyx or Onyxboox.com getting from preventing those who want the original firmware from having it? The motives seem sketchy here...
- Is it possible something sinister is underneath all this? It all smells very funny...
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Old 07-16-2019, 02:28 AM   #18
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Another good reason to buy from the German store.
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Old 07-16-2019, 02:55 AM   #19
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Quote:
Originally Posted by Pajamaman View Post
Another good reason to buy from the German store.
I confirm. Some days ago, the same problem with the Polish vendor : firmware and update locked ! Impossible to have all updates, the vendor compiled the official firmware and update his site. What's happen if the site close ?

For the standard version, the supported version by Onyx : https://ereader.store/en/ or directly Onyx International. For the European customers, there is 2*years of guarantee/warranty

Last edited by Randy11; 07-17-2019 at 06:27 AM.
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Old 07-17-2019, 05:11 AM   #20
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Another good reason to buy from the German store.
And their web page is?
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Old 07-17-2019, 06:24 AM   #21
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And their web page is?
In my previous post or this :https://ereader.store/en/e-book-readers-12
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Old 07-20-2019, 10:23 AM   #22
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What about the warranty

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Originally Posted by Pajamaman View Post
Another good reason to buy from the German store.
Warranty for non-EU customers is 1 year? 6 months?
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Old 07-21-2019, 03:06 PM   #23
toushi
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Oh great, I knew something was up when I saw a boox and onyxboox website. I ended up getting mine from onyxboox because the website looked better and I thought it was a us offshoot after looking at the nyc address. I guess I don’t really care as long as the hardware is the same (please someone tell me it is). I’m guessing it may be political China doesnt want russian firmware and vice versa. I dont care who steals the data really, all the same to me as long as the same firmware updates come eventually. Would be unhappy if the official Chinese model has a new firmware that never comes to my russian model.
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Old 07-21-2019, 11:35 PM   #24
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Quote:
Originally Posted by toushi View Post
Would be unhappy if the official Chinese model has a new firmware that never comes to my russian model.
How often does a new firmware update provide a significant improvement? I recently updated to the new version of the Russian firmware, and barely noticed the difference.
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