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Old 08-30-2020, 12:42 AM   #1
Allsound
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Errors opening comics from Overdrive

Hello,

I just purchased a Clara HD and set it up with my library. I can open 'traditional' library books fine, but comics or mangas just have a blank screen or the error message "error on line 1 at column 0: Encoding error"

What makes this strange to me is that if I return the book to the library, I can open the preview copy from Kobo without any errors and read that.

The reader is up to date with the latest firmware 4.23.15548
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Old 08-30-2020, 05:54 AM   #2
Cootey
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Try rebooting the Kobo to see if the problem remains. If that doesn’t fix it, go to Settings>Device Info and repair the device. Let us know how you do.


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Old 08-30-2020, 10:59 AM   #3
Allsound
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Neither rebooting or repairing fixed the error.
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Old 08-30-2020, 12:14 PM   #4
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Is the book available in epub or pdf format? Yesterday I checked out a comic -- Nathan W. Pyle's Stranger Planet -- and had to read it on my computer in Overdrive's online browser. I've noticed quite a few comics appear to be not downloadable from my library, not sure if it's an Overdrive thing or if the publishers refuse to allow it even with the usual DRM wrappers in place. Check under your loans to see if says Read Now In Browser, because that may be your only option for borrowed comics.

Last edited by Byrdie; 08-30-2020 at 12:45 PM.
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Old 08-30-2020, 12:49 PM   #5
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A factory reset fixed the issue. Thank you to everyone who helped.
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Old 08-30-2020, 03:02 PM   #6
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The problem might have been a corrupt database.
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Old 08-30-2020, 03:40 PM   #7
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Quote:
Originally Posted by Allsound View Post
A factory reset fixed the issue. Thank you to everyone who helped.


I’m glad you thought to do that. It would’ve been my next suggestion.


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