Dead strips on screen

shonk · 08-14-2006, 05:01 PM

I just received my iLiad today. It's beautiful, but there's a major problem with the Wacom pen; namely, there are two vertical strips running the length of the screen which don't respond at all to the stylus. Below is a picture I took with my camera phone (sorry for the poor image quality) where I tried to completely color in a Notes page; the two white strips are the dead areas.

Have sent emails to iRex, but would appreciate any advice (and if anybody knows exactly which iRex email I should get in touch with, I'd appreciate it; I can't find anywhere which actually says: "This is the address to contact with support questions", so I just sent emails to shop@irextechnologies.com and techsupport@irextechnologies.com)

RibRdb2 · 08-15-2006, 07:49 PM

I sent them emails. The only reply I got was from the shop email address, but they said I had to call the tech support number (which entailed buying a calling card so I could call europe and getting up early in the morning to call. Grrr.)

R2D2 · 08-16-2006, 05:52 AM

Try to post your problem on the irex forum (www.irextechnologies.com - forum). They are very responsive there.

shonk · 08-16-2006, 08:41 AM

Quote:

Originally Posted by R2D2

Try to post your problem on the irex forum (www.irextechnologies.com - forum). They are very responsive there.

I did. Two days ago. No responses yet. I'm about to call customer service, assuming the phone card I have works.

shonk · 08-23-2006, 08:12 PM

In case anybody cares, I sent my iLiad back to iRex yesterday for repairs.

08-14-2006, 05:01 PM	#1
shonk Member Posts: 11 Karma: 10 Join Date: Jul 2006 Device: Nokia 770/iLiad/e815	Dead strips on screen I just received my iLiad today. It's beautiful, but there's a major problem with the Wacom pen; namely, there are two vertical strips running the length of the screen which don't respond at all to the stylus. Below is a picture I took with my camera phone (sorry for the poor image quality) where I tried to completely color in a Notes page; the two white strips are the dead areas. Have sent emails to iRex, but would appreciate any advice (and if anybody knows exactly which iRex email I should get in touch with, I'd appreciate it; I can't find anywhere which actually says: "This is the address to contact with support questions", so I just sent emails to shop@irextechnologies.com and techsupport@irextechnologies.com)

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08-15-2006, 07:49 PM	#2
RibRdb2 Member Posts: 18 Karma: 10 Join Date: Jun 2006	I sent them emails. The only reply I got was from the shop email address, but they said I had to call the tech support number (which entailed buying a calling card so I could call europe and getting up early in the morning to call. Grrr.)

08-16-2006, 05:52 AM	#3
R2D2 Mad Scientist Posts: 294 Karma: 242 Join Date: May 2006 Location: Germany Device: Zaurus, HTCMagician, iLiad	Try to post your problem on the irex forum (www.irextechnologies.com - forum). They are very responsive there.

08-23-2006, 08:12 PM	#5
shonk Member Posts: 11 Karma: 10 Join Date: Jul 2006 Device: Nokia 770/iLiad/e815	In case anybody cares, I sent my iLiad back to iRex yesterday for repairs.

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