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Old 10-28-2016, 12:59 AM   #1
celalselduz
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Kobo Glo HD Internal Memory Problem
ok, so I bought a new kobo glo hd just yesterday. When I plug it into my computer to send some books, after installing drivers, when I clicked on its drive E:, windows gave me "please insert disk in drive E:" error. I tried to connect it in 5 different computers, windows 10 and windows 7, still same error. I tried to format it with a disk partition tool, it seemed to fix the drive, and I was able to put some books in device, but after disconnecting it from my pc, the device got bricked, and I had to force a factory reset, and everything turned back to beginning and "please insert disk in drive E:" error came back. Any advice on how to fix this, or should I return this device?

ps: this is my second kobo glo hd device, first one didnt have that kind of a problem.
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Old 10-28-2016, 02:48 AM   #2
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If the problem only happened with Windows 10, it would probably mean it is caused by one of the recent updates. But, Windows 7 wasn't affected and it should be OK.

The device might be faulty. Formatting using the Windows tools probably wasn't going to work. Try doing a factory reset on the device. That will reformat the books partition. If that fixes things, then good. If it doesn't, return it as faulty.
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Old 10-28-2016, 02:51 AM   #3
celalselduz
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Originally Posted by davidfor View Post
If the problem only happened with Windows 10, it would probably mean it is caused by one of the recent updates. But, Windows 7 wasn't affected and it should be OK.

The device might be faulty. Formatting using the Windows tools probably wasn't going to work. Try doing a factory reset on the device. That will reformat the books partition. If that fixes things, then good. If it doesn't, return it as faulty.
It does the same thing on windows 7. I did factory reset like 3 times. Still the same.
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Old 10-28-2016, 05:20 AM   #4
rtiangha
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I'm leaning towards a device problem too, but try installing the Kobo Desktop Application first before trying again; theoretically, if it really is a driver problem, that program should include them.
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Old 10-28-2016, 05:22 AM   #5
celalselduz
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Originally Posted by rtiangha View Post
I'm leaning towards a device problem too, but try installing the Kobo Desktop Application first before trying again; theoretically, if it really is a driver problem, that program should include them.
Did that too. Desktop app doesnt see the device either.
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Old 10-28-2016, 05:35 AM   #6
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Reboot computer and/or try a different USB cable? Other than that, I've got nothing.
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Old 10-28-2016, 05:42 AM   #7
celalselduz
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Originally Posted by rtiangha View Post
Reboot computer and/or try a different USB cable? Other than that, I've got nothing.
Already did all of that.I need a solution for that "insert disk" thing.
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Old 10-28-2016, 06:53 AM   #8
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Quote:
Originally Posted by rtiangha View Post
I'm leaning towards a device problem too, but try installing the Kobo Desktop Application first before trying again; theoretically, if it really is a driver problem, that program should include them.
The Kobo desktop application doesn't install anything that will help with the connection. It relies on the OS mounting the device as an MSD and then accessing the files on the drive in the same way as all other files.
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Old 10-28-2016, 06:57 AM   #9
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Quote:
Originally Posted by celalselduz View Post
Already did all of that.I need a solution for that "insert disk" thing.
Based on what you have done, the device is faulty and should be returned.
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Old 10-28-2016, 08:36 AM   #10
celalselduz
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Originally Posted by davidfor View Post
Based on what you have done, the device is faulty and should be returned.
seems like i should. damn, I'm thinkg about geting a refund and buying a kindle paperwhite.
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