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Old 06-18-2016, 12:20 AM   #16
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I have a flaky touchscreen too, on a PW3. Sometimes it works for awhile, but often not. Sometimes pressing the power button off/on makes it work again for awhile. But then it becomes unresponsive again. Not sure what to do about it, so I leave it in USBnet mode so I can still use it for testing and development.

Also, a thread like this may get more technical assistance in the Kindle Developers Corner. Though you are not supposed to double post, so better to ask a moderator to move your thread...
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Old 06-25-2016, 12:28 PM   #17
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My Paperwhite shows exactly the same symptoms. Has never been dropped, from day 1 in original case, cared for like a baby.

In my case, the home button works as well as a approx 1 cm column of the screen right under the home icon.

After 3 years, the touchscreen seems to be dead. Well done, Amazon. If you think I'll buy another Kindle, you're wrong.
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Old 07-09-2019, 09:10 AM   #18
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I have the same problem after doing theDO_FACTORY_RESTORE file and doing a reset. It now show the language selection screen and because it is not responsive to the touch I am now stuck with the language selection page. I suspect that this happened recently after it auto upgrade the firmware. I am beginning to suspect that this is a deliberate act by Kindle to make us buy/upgrade a new one. Any one out here having the same problem? TIA
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Old 10-28-2019, 04:02 PM   #19
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Amazon fix I wonder?

I have had the same problem with my Kindle, in fact it's always been difficult to get it to work from new. The problem began only after reading the first book and so I thought it was just me. It's unresponsive, it just seems to have gone worse, so I tried removing all the books - just the same. It's impossible to get into settings or home page but you can still select a book as it always seems to open on the library page. It will open a book and let you read it perfectly well, but at the end of the book it locks up solid and only messing about and resetting it eventually gets you back to the library page. So you can just remove the book, add a new one via the USB from your PC and read it, forget about the menu bar it never responds to it.

Very odd to me that it refuses to let you into settings or any of the top menu's. I have done the manual factory reset (as you can't get into settings and also doing the 40 seconds on the power button never resets it) save a blank .txt file in the route directory named " DO_FACTORY_RESTORE " remove the .txt then hold the power button for 40 seconds.

I wondered if this was a built in "time out" so they force you to buy a new one and so decided not to let it connect to wi-fi but of course, they stop you using it unless you first register via wi-fi. I have now done the full manual factory reset and it updated the software itself but still the menu's are unresponsive.

I purchased a new Kindle for myself as this was / is my partners. I noticed my brand new Kindle also became unresponsive at the end of the first book. These things are really terrible, it doesn't make sense as Amazon make money from selling the books, so why would they stop us from using them, they must make more money on book sales in the life of the device from most users.

I didn't want to buy a kindle for myself but there's only the KOBO and only just noticed a model priced just over £100. We need somebody to make a decent eReader so we can forget Amazon, shame, as it was such a good idea!
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Old 01-08-2020, 11:34 AM   #20
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I repaired the third today with the same error. The problem always was at the end of the flexi PCB of the touch layer: a very small burn or deficiency on one of five or six wire ends (in the middle, maybe the third wire as I remember) where the connector's blade lock on it. Sometimes enough if I cut off from the PCB's end cca. 2-3mm. It's straight and remain long enough for the connection. If not, must be wiring. After that, a hard reset necessary or the touch controller will remain off.
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Old 01-16-2020, 09:04 AM   #21
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Repair of no responsive Kindle

Hi syracusa

Thanks for your update. Sounds as if there's a common problem on the connector, which is probably not the most relaible type anyway. I know the kind you mean, the wire ends from the ribbon are clamped against the PCB.

I haven't tried to open the case as couldn't see an easy way of opening it without causing damage to the case. As our Kindle still lets us read one book (then remove the book via USB and add next book you want to read, reset to get to the home page and select the recent book added) I have been using it like that.

It would be very helpful if you could perhaps put a little guide on opening the case without breaking it and perhaps a few photo's would be really good (if you have time).

Whatever, thanks for sharing your findings with us, it's appreciated.
Best wishes, Dave.
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Old 01-16-2020, 10:07 AM   #22
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IF you can get to Home Screen>Settings>Device Options>Restart.Yes
After restart device should work as normal.
I was trying to read a comic a pop up asked if I wanted Touchscreen turned off.... dumb me I said yes! hour later I managed to get it back to home screen followed the posted .... it was fine.
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Old 01-17-2020, 05:35 AM   #23
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At home, a short piece of a cutter blade is perfect. Just hold it parallel with the frame and gently push it down. Then you can lift up the corner of the frame. I use a sharp plastic card, it's a bit safer. It's easier if the device is warm, so you can use a hairdryer, but from a distance, 40C is enough because the overwarmed LCD-foil (the upper layer) is very thin and will be damaged.
The secret trick is a few drops of denatured alcohol to the gap. It's neutral and disappears quickly, but temporarily disconnects the adhesive from the plastic. So it is much easier to lift the frame.




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Old 01-17-2020, 08:05 AM   #24
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Amazon isn't like Microsoft, you don't have only so many uses of the kindle before it stops working unless you register it, unlike Microsoft Word.

I would advise against prying the kindle open, instead contact Amazon. If you bought the kindle new, send it back for a replacement. Opening it will void the guarantee.
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Old 01-17-2020, 10:32 AM   #25
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One thing: by the "same error" I mean a completely inoperable touch screen as the original topic description.
I've never seen an error like yours, especially not two in one household. And I'm sure it's not a hardware fault. Maybe firmware/software, but twice...? If it is used from usb then maybe there is some conversion error or similar in your books. I've seen some like this, a bad book file can make interesting things. I can't imagine anything else at this time.
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