After disappearing of books and jailbreak now frozen screen

John68 · 09-01-2016, 04:13 AM

Hello there,

I face some troubles with my paperwhite 2. I had a similar problem as described in this thread: https://www.mobileread.com/forums/sho...d.php?t=277668

And I was not able to solve this issue (I also tried all the things previously described in the thread, my PW2 is always on airplane mode but out of the blue, my PW2 decided not to display its current content anymore).

So I decided (not sure if it was a smart decision) to jailbreak it. The jailbreak worked out fine. After the jailbreak, I wanted to add the KULA as a display option and installed it (KUAL-KDK-2.0.azw2). I had the not so smart idea to chose the "restart Kindle" option out of the dropdown menu before letting the kindle update the new software.

Currently the PW2 is stuck in a frozen mode. It shows the initial start page with the person on the hill reading. The problem is that the PW2 wont show up as a USB device on the computer anymore. I tried in different operating systems, but neither recognizes the PW2 as a USB device anymore.
I also let the battery get completely empty, hoping that this might allow access to the PW2 on a computer. But it also does not work.

And the (soft and hard) reboot of the system does reboot the screen but it also ends up with the person on the hill.

Any ideas for help? I would really really appreciate it! Only now realized how much this PW2 actually means to me.

HarryT · 09-01-2016, 05:23 AM

Moved to the dev forum.

HarryT · 09-01-2016, 05:25 AM

The best thing to do with a frozen Kindle is to connect it to a wall charger and leave it there for several days. If something's happened which has triggered a rebuild of the file system this can take several days to complete.

John68 · 09-01-2016, 05:27 AM

Thank you for your response. And I would leave it charged for all this time?

HarryT · 09-01-2016, 05:33 AM

Yes, leave it connected to a wall charger the entire time.

knc1 · 09-01-2016, 08:29 AM

Please give a link to the jail break instructions that you followed.

John68 · 09-03-2016, 07:54 AM

I appreciate all your help. Found out that there was a major technical defect and the ebook reader is no longer usable.

HarryT · 09-03-2016, 08:03 AM

What specifically is the major defect?

John68 · 09-03-2016, 08:12 AM

Apparently, there was a RAM issue. But I do not know the specific details. Even after 2 days of constant charging, the display would still remain at the "low battery"-logo.

HarryT · 09-03-2016, 08:21 AM

How did you determine that the RAM is faulty?

John68 · 09-03-2016, 08:27 AM

An IT guy did it for me. He ran some diagnostics on it.

HarryT · 09-03-2016, 08:28 AM

OK. Sorry to hear that. Sounds as if you need a new reader.

knc1 · 09-03-2016, 08:30 AM

Quote:

Originally Posted by John68

An IT guy did it for me. He ran some diagnostics on it.

Oh, he did, did he?
We would very much like to know about them.

Did your "IT guy" have to open the Kindle's case?

09-01-2016, 04:13 AM	#1
John68 Junior Member Posts: 5 Karma: 10 Join Date: Sep 2016 Device: Paperwhite 2	After disappearing of books and jailbreak now frozen screen Hello there, I face some troubles with my paperwhite 2. I had a similar problem as described in this thread: https://www.mobileread.com/forums/sho...d.php?t=277668 And I was not able to solve this issue (I also tried all the things previously described in the thread, my PW2 is always on airplane mode but out of the blue, my PW2 decided not to display its current content anymore). So I decided (not sure if it was a smart decision) to jailbreak it. The jailbreak worked out fine. After the jailbreak, I wanted to add the KULA as a display option and installed it (KUAL-KDK-2.0.azw2). I had the not so smart idea to chose the "restart Kindle" option out of the dropdown menu before letting the kindle update the new software. Currently the PW2 is stuck in a frozen mode. It shows the initial start page with the person on the hill reading. The problem is that the PW2 wont show up as a USB device on the computer anymore. I tried in different operating systems, but neither recognizes the PW2 as a USB device anymore. I also let the battery get completely empty, hoping that this might allow access to the PW2 on a computer. But it also does not work. And the (soft and hard) reboot of the system does reboot the screen but it also ends up with the person on the hill. Any ideas for help? I would really really appreciate it! Only now realized how much this PW2 actually means to me.

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09-01-2016, 05:23 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Moved to the dev forum.

09-01-2016, 05:25 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The best thing to do with a frozen Kindle is to connect it to a wall charger and leave it there for several days. If something's happened which has triggered a rebuild of the file system this can take several days to complete.

09-01-2016, 05:27 AM	#4
John68 Junior Member Posts: 5 Karma: 10 Join Date: Sep 2016 Device: Paperwhite 2	Thank you for your response. And I would leave it charged for all this time?

09-01-2016, 05:33 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Yes, leave it connected to a wall charger the entire time.

09-01-2016, 08:29 AM	#6
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	Please give a link to the jail break instructions that you followed.

09-03-2016, 07:54 AM	#7
John68 Junior Member Posts: 5 Karma: 10 Join Date: Sep 2016 Device: Paperwhite 2	I appreciate all your help. Found out that there was a major technical defect and the ebook reader is no longer usable.

09-03-2016, 08:03 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	What specifically is the major defect?

09-03-2016, 08:12 AM	#9
John68 Junior Member Posts: 5 Karma: 10 Join Date: Sep 2016 Device: Paperwhite 2	Apparently, there was a RAM issue. But I do not know the specific details. Even after 2 days of constant charging, the display would still remain at the "low battery"-logo.

09-03-2016, 08:21 AM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	How did you determine that the RAM is faulty?

09-03-2016, 08:27 AM	#11
John68 Junior Member Posts: 5 Karma: 10 Join Date: Sep 2016 Device: Paperwhite 2	An IT guy did it for me. He ran some diagnostics on it.

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09-03-2016, 08:28 AM	#12
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	OK. Sorry to hear that. Sounds as if you need a new reader.