[OFFICIAL] Why can't I install the update on Vista 64?

JCKobo · 07-03-2010, 12:40 AM

We've identified and fixed the problems some of you were seeing installing the Kobo Reader update on Windows Vista 64-bit.

Here's a link to our support forums showing detailed steps on how to get your install working on Vista/64:

http://kobo.zendesk.com/entries/2075...ice-to-upgrade

We've fixed the version of the application on our servers, so anyone who hasn't tried to upgrade yet should be fine - but if you're concerned, re-install Kobo from the link in the email we originally sent you

StealthyScribe · 07-03-2010, 01:04 AM

Thanks for that Jordan, it worked and I now have the new version on my reader. Appreciate all the help.

PeterT · 07-03-2010, 01:10 AM

Success

Thanks and Kudo's to the staff from Kobo for working with us on this.

Orochi · 07-03-2010, 01:24 AM

Thanks for being so quick on a solution for Vista 64-bit users!

m0_joe · 07-03-2010, 01:31 AM

This worked perfectly thanks Jordan!!!! Kudos to the kobo team as well!

07-03-2010, 12:40 AM	#1
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	[OFFICIAL] Why can't I install the update on Vista 64? We've identified and fixed the problems some of you were seeing installing the Kobo Reader update on Windows Vista 64-bit. Here's a link to our support forums showing detailed steps on how to get your install working on Vista/64: http://kobo.zendesk.com/entries/2075...ice-to-upgrade We've fixed the version of the application on our servers, so anyone who hasn't tried to upgrade yet should be fine - but if you're concerned, re-install Kobo from the link in the email we originally sent you

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07-03-2010, 01:04 AM	#2
StealthyScribe Feverish Posts: 70 Karma: 42 Join Date: May 2010 Location: Alberta Device: Black Kobo	Thanks for that Jordan, it worked and I now have the new version on my reader. Appreciate all the help.

07-03-2010, 01:10 AM	#3
PeterT Grand Sorcerer Posts: 12,155 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Success Thanks and Kudo's to the staff from Kobo for working with us on this.

07-03-2010, 01:24 AM	#4
Orochi Connoisseur Posts: 53 Karma: 5138 Join Date: May 2010 Device: Kobo, Ipod Touch	Thanks for being so quick on a solution for Vista 64-bit users!

07-03-2010, 01:31 AM	#5
m0_joe Member Posts: 17 Karma: 14 Join Date: May 2010 Device: kobo	This worked perfectly thanks Jordan!!!! Kudos to the kobo team as well!

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