Hello, everyone. I need help.

liferaft · 08-14-2010, 02:32 PM

I am a senior citizen and just received a "used" Sony psr-500. It was given to me with only a USB connection and a "quick start guide." There was a CD envelope, but no CD. The giver was a deceased friend's son. Do I need a CD to get started? The son told me everthing has been taken off the reader, so I suspect I need the CONNECT reader discussed in the guide. Can someone tell me where I can get that?

I'm a mess, aren't I!!!!!

MickeyC · 08-14-2010, 02:34 PM

Hi liferaft and welcome to MobileRead. I think you can download the software you need from the Sony site. You might try calling them or posting your question on the Sony forum here on MR

neilmarr · 08-14-2010, 04:31 PM

Hya, Liferaft. I'm no spring chicken either. But, if given a bike, you must learn how to ride it without falling off to get the best of the experience. It does take a little work (maybe the odd scraped knee) -- but you'll never regret it. Best wishes. Neil

liferaft · 08-14-2010, 08:16 PM

Thank you, cassadym. I think I may have downloaded what I need. We'll see in a little bit. Thanks for the info.

Neilmar, I am always open for new experiences and gadgets. I'm going to master this, I promise!

ImogenRose · 08-14-2010, 11:49 PM

and welcome to MR!

Imogen

happy_terd · 08-15-2010, 04:06 AM

Hello and welcome to MR!!!

GeoffC · 08-15-2010, 04:13 AM

Welcome to mobileread ....

Javed · 08-15-2010, 04:29 AM

Hi liferaft and welcome to MobileRead!

Sandra Edwards · 08-15-2010, 11:03 AM

Welcome to MR!

Sandy

Valmore Daniels · 08-15-2010, 11:19 AM

welcome

I hope you got it sorted out

liferaft · 08-15-2010, 01:44 PM

Hello,

Here is an update to the situation.

I've downloaded from the "check for updates" section and it says that New Software is available for download. I accept the download and it goes to the PR-500 updater screen and the UPDATE button is grayed out however on the reader itself it says USB connected.

Any ideas on what is causing this.

The Sony site says to update the firmware you have to send it in to them, could this be a reason why I can't download and read EPUB files?

Thank you everyone for all of your help.

GeoffC · 08-15-2010, 03:36 PM

Hi,

I think you really need to pop into the Sony Forum here on mobileread and ask for help from there ....

08-14-2010, 02:32 PM	#1
liferaft Junior Member Posts: 7 Karma: 10 Join Date: Aug 2010 Location: Indianapolis, Indiana Device: prs-500vicandes	Hello, everyone. I need help. I am a senior citizen and just received a "used" Sony psr-500. It was given to me with only a USB connection and a "quick start guide." There was a CD envelope, but no CD. The giver was a deceased friend's son. Do I need a CD to get started? The son told me everthing has been taken off the reader, so I suspect I need the CONNECT reader discussed in the guide. Can someone tell me where I can get that? I'm a mess, aren't I!!!!!

08-14-2010, 02:34 PM	#2
MickeyC Grand Sorcerer Posts: 16,732 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi liferaft and welcome to MobileRead. I think you can download the software you need from the Sony site. You might try calling them or posting your question on the Sony forum here on MR

08-14-2010, 04:31 PM	#3
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Hya, Liferaft. I'm no spring chicken either. But, if given a bike, you must learn how to ride it without falling off to get the best of the experience. It does take a little work (maybe the odd scraped knee) -- but you'll never regret it. Best wishes. Neil

08-14-2010, 08:16 PM	#4
liferaft Junior Member Posts: 7 Karma: 10 Join Date: Aug 2010 Location: Indianapolis, Indiana Device: prs-500vicandes	Thank you, cassadym. I think I may have downloaded what I need. We'll see in a little bit. Thanks for the info. Neilmar, I am always open for new experiences and gadgets. I'm going to master this, I promise!

08-14-2010, 11:49 PM	#5
ImogenRose PORTAL Posts: 7,204 Karma: 2884640 Join Date: Apr 2010 Device: Kindle 1, Kindle 3 (3G), iPhone	and welcome to MR! Imogen

08-15-2010, 04:06 AM	#6
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Hello and welcome to MR!!!

08-15-2010, 04:13 AM	#7
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to mobileread ....

08-15-2010, 04:29 AM	#8
Javed Grand Sorcerer Posts: 10,270 Karma: 1126878541 Join Date: Oct 2009 Device: Astak Pocket PRO, iPod Touch, PRS-650	Hi liferaft and welcome to MobileRead!

08-15-2010, 11:03 AM	#9
Sandra Edwards Queen of Procrastination Posts: 1,884 Karma: 1802 Join Date: Jul 2010 Location: Nevada Device: K2, K3, Fire	Welcome to MR! Sandy

08-15-2010, 11:19 AM	#10
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome I hope you got it sorted out

08-15-2010, 01:44 PM	#11
liferaft Junior Member Posts: 7 Karma: 10 Join Date: Aug 2010 Location: Indianapolis, Indiana Device: prs-500vicandes	Hello, Here is an update to the situation. I've downloaded from the "check for updates" section and it says that New Software is available for download. I accept the download and it goes to the PR-500 updater screen and the UPDATE button is grayed out however on the reader itself it says USB connected. Any ideas on what is causing this. The Sony site says to update the firmware you have to send it in to them, could this be a reason why I can't download and read EPUB files? Thank you everyone for all of your help.

08-15-2010, 03:36 PM	#12
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Hi, I think you really need to pop into the Sony Forum here on mobileread and ask for help from there ....