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Old 11-09-2015, 12:08 PM   #1
Thoradin
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Kobo Glo HD charging issue

Hi guys, I have a Kobo Glo HD and when plugged into a charger or PC it shows a screen saying that my battery is dead and I must plug it into a charger.
If you leave it plugged in for an hour or 2 and restart it, it will then show around 30% charged but if you try to plug it in again it shows the same please charge your reader screen and needs a restart to become usable again.

Any ideas on how to fix this?
Thanks
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Old 11-09-2015, 12:52 PM   #2
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Has it worked fine before or is this a new device?

If it's a new device it might be worth leaving it to charge up completely rather than just for an hour or two.
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Old 11-09-2015, 07:08 PM   #3
davidfor
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Yes, leave it plugged in overnight and see what state it is. If this still happens, do a factory reset. If that doesn't fix it, it is probably faulty and you should see if you can exchange it.
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Old 11-10-2015, 07:10 AM   #4
Thoradin
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Hi guys.
I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy.
I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing.

I was hoping there was something I could do myself to fix it.
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Old 11-12-2015, 04:07 PM   #5
JSWolf
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Quote:
Originally Posted by Thoradin View Post
Hi guys.
I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy.
I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing.

I was hoping there was something I could do myself to fix it.
You need to contact support again. Don't tell them it was a gift. You don't need the receipt as the device is less than a year since it was released. Just tell them it needs replacing and that you no longer have the receipt. They have to replace it under the warranty.
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Old 11-16-2015, 08:24 AM   #6
Thoradin
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I have attempted this on 2 occasions Jon and am still met with them refusing to repair or replace as I do not have proof of purchase.
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Old 11-18-2015, 12:11 PM   #7
Thoradin
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Quick update.
After a third attempt to return the Glo HD through customer service they have agreed to supply a replacement device. The only downside being that I have to return it at my cost to their service department in another country.
I must I'm not thrilled at paying £13 to ship a faulty device back to them but I'm on the road to getting a working reader once again.
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