Troubleshooting your kindle needs repair.

dsram · 07-14-2010, 06:13 AM

my kindle restarts many times then this message appears "your kindle needs repair."

i tried recovery mode but in vain, the kindle folder folder is empty even from any system files!

is there any way to restore the original firmware back?

it is kindle (Free 3G)

poohbear_nc · 07-14-2010, 08:19 AM

At this point I'd call or email Amazon Kindle Support - your Kindle obviously needs professional help. Log into the Amazon website on this webpage http://www.amazon.com/gp/help/custom...deId=200127470 and click the "Contact Us" button - select either email or phone to ask for help.

jasonfedelem · 07-14-2010, 02:51 PM

The phone number I have for Amazon is 800.383.7068, fyi

dsram · 07-14-2010, 06:57 PM

the problem is that i live in Egypt and i cannot call amazon from here, it will cost much.
even when i send them e-mail they replayed asking me to call!

any one has any solution for this issue?

poohbear_nc · 07-14-2010, 07:39 PM

Quote:

Originally Posted by dsram

the problem is that i live in Egypt and i cannot call amazon from here, it will cost much.
even when i send them e-mail they replayed asking me to call!

any one has any solution for this issue?

They probably want to talk you through some reset/troubleshooting steps. Send them an email back and ask for a toll free number you can use in Egypt to contact them.

jasonfedelem · 07-15-2010, 01:16 PM

or sign up for Skype. I used to have a plan with them that was $13/mo and I could call anywhere in the world unlimited to regular phone numbers. I don't need to do international calling anymore, but it worked great.

meem · 08-30-2010, 10:05 PM

I got that message too:

Quote:

Repair Needed

Your Kindle Needs Repair.

Please call Amazon Customer Service at
1-800-231-8851 or 1-206-266-0927

Here is the solution:

I entered to "Recovery Mode" by hold "HOME" button for a couple of seconds while restarting (exactly while the screen flashes from black to white before "Amazon Kindle" logo appearance), then I got this message:

Quote:

Type ‘RESET’ to reset to factory defaults

I typed it then the system reset has been done successfully, and I have ability to use my Kindle normally again.

For more details about recovery mode:
http://blogkindle.com/2009/03/kindle-2-recovery-mode/

clintbradford · 08-30-2010, 10:11 PM

>> ... the problem is that i live in Egypt ...

Contact the authorized dealer from whom you bought the device. NO ONE HERE has ANY authority to help you. Assuming it is a new Kindle, your dealer should have some sort of a warranty replacement mechanism for you.

fastesthamster · 08-31-2010, 01:37 AM

Quote:

Originally Posted by clintbradford

>> ... the problem is that i live in Egypt ...

Contact the authorized dealer from whom you bought the device. NO ONE HERE has ANY authority to help you. Assuming it is a new Kindle, your dealer should have some sort of a warranty replacement mechanism for you.

Since it is possible to order Kindles directly from Amazon, it could be that Amazon is his dealer.

Sounds like Meem's advice is the best, with the least probability of him bricking his device.

07-14-2010, 06:13 AM	#1
dsram Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kindle	your kindle needs repair. my kindle restarts many times then this message appears "your kindle needs repair." i tried recovery mode but in vain, the kindle folder folder is empty even from any system files! is there any way to restore the original firmware back? it is kindle (Free 3G)

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07-14-2010, 08:19 AM	#2
poohbear_nc Now what? Posts: 58,771 Karma: 135181808 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	At this point I'd call or email Amazon Kindle Support - your Kindle obviously needs professional help. Log into the Amazon website on this webpage http://www.amazon.com/gp/help/custom...deId=200127470 and click the "Contact Us" button - select either email or phone to ask for help.

07-14-2010, 02:51 PM	#3
jasonfedelem Zealot Posts: 118 Karma: 202232 Join Date: Jun 2010 Location: Texas Device: Kindle Paperwhite Gen2	The phone number I have for Amazon is 800.383.7068, fyi

07-14-2010, 06:57 PM	#4
dsram Junior Member Posts: 3 Karma: 10 Join Date: Jul 2010 Device: kindle	the problem is that i live in Egypt and i cannot call amazon from here, it will cost much. even when i send them e-mail they replayed asking me to call! any one has any solution for this issue?

07-15-2010, 01:16 PM	#6
jasonfedelem Zealot Posts: 118 Karma: 202232 Join Date: Jun 2010 Location: Texas Device: Kindle Paperwhite Gen2	or sign up for Skype. I used to have a plan with them that was $13/mo and I could call anywhere in the world unlimited to regular phone numbers. I don't need to do international calling anymore, but it worked great.

08-30-2010, 10:11 PM	#8
clintbradford Older ... slower ... Posts: 450 Karma: 1924 Join Date: Jun 2010 Location: Jurupa Valley CA US Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.	>> ... the problem is that i live in Egypt ... Contact the authorized dealer from whom you bought the device. NO ONE HERE has ANY authority to help you. Assuming it is a new Kindle, your dealer should have some sort of a warranty replacement mechanism for you.

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