PRS-T3 PRS T3 Crashing every now and then

yuda00 · 11-22-2016, 01:55 AM

Hi guys, I'm new here. Sorry if these has been asked before. My PRS T3 has been crashing lately.
What I mean is that I'm reading a book then it will crash to the home screen again and again. Also while in this state, the buttons won't work. Every now and then I'm pressing the menu button while reading. If the menu appears, it's okay. But soon if I press the button and nothing appears, I know it will crash soon. I think this is RAM related.

While I'm in the home screen in the "Crashed" state, choosing other menus: bookshelves, settings etc. will let me access that page but if I let it be for a few seconds, it would crash to the main screen again.

Temporary solution that I have found is turning it off/ letting it be idle for a long while then using it again. But it always have this issue.

Can someone help me how to fix this? I'm using the final update btw.
Please help, I love this more than my pw3

EDIT: I also encounter the "Home Application stopped unexpectedly" issue

Ghitulescu · 11-22-2016, 02:24 AM

That epaper keeps its image even if the device is doing nothing, got broken or simply powered off, hardens the diagnosis.
I believe it's a problem of battery.

yuda00 · 11-22-2016, 09:07 PM

Hello, I don't think it's a battery problem. I've been using it for a month and just one bar down. It's just keep going back to the home screen without me doing anything

Hemmi · 11-23-2016, 08:48 AM

Have you done a Device Shutdown and then rebooted it? That really solves a lot of minor Sony issues.

yuda00 · 11-23-2016, 09:56 PM

Quote:

Originally Posted by Hemmi

Have you done a Device Shutdown and then rebooted it? That really solves a lot of minor Sony issues.

Hello, yup did that too. But the problem returns after a few minutes of use.
By the way I forgot to say that upon rebooting, I experience the "Home application stopped working" problem.

soulfuldog · 11-25-2016, 03:01 PM

You could try removing all but the single book you are currently reading and see if it still crashes? A shot in the dark but just in case its a particular book that's causing the crashes.

yuda00 · 11-26-2016, 10:22 AM

Quote:

Originally Posted by soulfuldog

You could try removing all but the single book you are currently reading and see if it still crashes? A shot in the dark but just in case its a particular book that's causing the crashes.

I tried doing the factory reset and all that's left are the stock ebooks and the problem still persists :/

soulfuldog · 11-27-2016, 05:14 PM

Ah no luck, the T-series of readers does appear a bit prone to catastrophic and inexplicable crashes like this. Unfortunately, one of the results of owning a defunct ereader is that there's not the same development support from users as there once was.

JSWolf · 11-27-2016, 05:22 PM

What version firmware is on your T3?

yuda00 · 11-30-2016, 01:54 AM

Quote:

Originally Posted by JSWolf

What version firmware is on your T3?

Hi! I'm using 1.1.01.17210

JSWolf · 12-26-2016, 05:39 AM

Quote:

Originally Posted by yuda00

Hi! I'm using 1.1.01.17210

There goes my idea to update the firmware. That's the last version.

yuda00 · 01-01-2017, 12:00 PM

Quote:

Originally Posted by JSWolf

There goes my idea to update the firmware. That's the last version.

I just hope someone will be able to root this one :/

JSWolf · 01-02-2017, 06:00 AM

Quote:

Originally Posted by yuda00

I just hope someone will be able to root this one :/

Given that the T3 is no longer made and hasn't been for some time, my guess is that nobody is actively working on a way to root the T3 with the latest firmware.

Pajamaman · 01-02-2017, 08:26 AM

Delete all the books and do a hard reset. Sometimes an iffy book can cause crashes even after it is deleted.

DoctorM · 01-14-2017, 12:20 AM

I'll offer a T1 suggestion: Don't use the two largest fonts while reading.
I've seen random crashes on T1's while using those sizes.

11-22-2016, 01:55 AM	#1
yuda00 Junior Member Posts: 7 Karma: 10 Join Date: Nov 2016 Device: Amazon Kindle PW3	PRS T3 Crashing every now and then Hi guys, I'm new here. Sorry if these has been asked before. My PRS T3 has been crashing lately. What I mean is that I'm reading a book then it will crash to the home screen again and again. Also while in this state, the buttons won't work. Every now and then I'm pressing the menu button while reading. If the menu appears, it's okay. But soon if I press the button and nothing appears, I know it will crash soon. I think this is RAM related. While I'm in the home screen in the "Crashed" state, choosing other menus: bookshelves, settings etc. will let me access that page but if I let it be for a few seconds, it would crash to the main screen again. Temporary solution that I have found is turning it off/ letting it be idle for a long while then using it again. But it always have this issue. Can someone help me how to fix this? I'm using the final update btw. Please help, I love this more than my pw3 EDIT: I also encounter the "Home Application stopped unexpectedly" issue Last edited by yuda00; 11-23-2016 at 09:59 PM. Reason: update

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11-22-2016, 02:24 AM	#2
Ghitulescu Fanatic Posts: 563 Karma: 403106 Join Date: Aug 2014 Device: PRS-T1	That epaper keeps its image even if the device is doing nothing, got broken or simply powered off, hardens the diagnosis. I believe it's a problem of battery.

11-22-2016, 09:07 PM	#3
yuda00 Junior Member Posts: 7 Karma: 10 Join Date: Nov 2016 Device: Amazon Kindle PW3	Hello, I don't think it's a battery problem. I've been using it for a month and just one bar down. It's just keep going back to the home screen without me doing anything

11-23-2016, 08:48 AM	#4
Hemmi Grand Sorcerer Posts: 9,366 Karma: 15987608 Join Date: Apr 2015 Device: Sonys, Nooks, Kobo Libra, Forma, Mini, Paperwhite	Have you done a Device Shutdown and then rebooted it? That really solves a lot of minor Sony issues.

11-25-2016, 03:01 PM	#6
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	You could try removing all but the single book you are currently reading and see if it still crashes? A shot in the dark but just in case its a particular book that's causing the crashes.

11-27-2016, 05:14 PM	#8
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Ah no luck, the T-series of readers does appear a bit prone to catastrophic and inexplicable crashes like this. Unfortunately, one of the results of owning a defunct ereader is that there's not the same development support from users as there once was.

11-27-2016, 05:22 PM	#9
JSWolf Resident Curmudgeon Posts: 73,971 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	What version firmware is on your T3?

01-02-2017, 08:26 AM	#14
Pajamaman Wizard Posts: 2,827 Karma: 10700629 Join Date: May 2016 Location: Canada Device: Onyx Nova	Delete all the books and do a hard reset. Sometimes an iffy book can cause crashes even after it is deleted.

01-14-2017, 12:20 AM	#15
DoctorM Groupie Posts: 168 Karma: 43000 Join Date: Mar 2010 Device: none	I'll offer a T1 suggestion: Don't use the two largest fonts while reading. I've seen random crashes on T1's while using those sizes.

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