Kobo Aura H2O does not read SD card

fddekker · 09-21-2017, 08:34 AM

I got my Kobo Aura H2O about a month ago and was really impressed by it. I save all my books in my own collections on the SD card, but a week ago, the Kobo stopped recognizing the SD card (and any other SD card) automatically.
The same SD cards are read in all other devices, so I have to assume that it is the Kobo that is not working.

Getting help from Kobo has been like pulling teeth (so NOT impressed.) Does anyone else have the same problem?

Thanks

davidfor · 09-21-2017, 10:05 AM

What firmware version is on the device? One of the recent versions, either 4.3.x or 4.4.x, would ignore the SD card if it didn't have a label. This was fixed in the next firmware release, but if you don't want to upgrade, labelling the card solved it.

If that isn't the case, what happens when you insert the card? Does the screen flash? Is the card seen by the PC when connected?

fddekker · 09-22-2017, 10:03 AM

Thanks for your response
The firmware is 4.5.9587 and I actually did label all the SD cards that I tested.

The card is just completely ignored, as if there is no card in.

davidfor · 09-23-2017, 07:53 AM

Quote:

Originally Posted by fddekker

Thanks for your response
The firmware is 4.5.9587 and I actually dis label all the SD cards that I tested.

Firmware shouldn't have the 4.5.9587 problem with no labels on the card. But, I don't know what you mean by "dis label". If you mean you removed the label, you should try adding a label just in case.

Quote:

The card is just completely ignored, as if there is no card in.

About the only other thing I can think of is the format of the card. The device will only recognise FAT32, but you should get an error about the formatting if it is something else. There have been some issues that have been fixed by reformatting the card from scratch with SD Formatter from https://www.sdcard.org/downloads/formatter_4/.

fddekker · 09-29-2017, 10:43 AM

Sorry, was my typo. I did label all SD cards.
Also, I used their formatted as per your quote.
I can't get Kobo to respond. Really disappointed in them

Dr. Drib · 09-29-2017, 11:39 AM

Moved out of the Tablet sub-forum, since this Kobo is not a tablet.

Don
(Moderator)

09-21-2017, 08:34 AM	#1
fddekker Member Posts: 11 Karma: 2070566 Join Date: Nov 2011 Device: Kobo Vox	Kobo Aura H2O does not read SD card I got my Kobo Aura H2O about a month ago and was really impressed by it. I save all my books in my own collections on the SD card, but a week ago, the Kobo stopped recognizing the SD card (and any other SD card) automatically. The same SD cards are read in all other devices, so I have to assume that it is the Kobo that is not working. Getting help from Kobo has been like pulling teeth (so NOT impressed.) Does anyone else have the same problem? Thanks

09-22-2017, 10:03 AM	#3
fddekker Member Posts: 11 Karma: 2070566 Join Date: Nov 2011 Device: Kobo Vox	Firmware and SD card label Thanks for your response The firmware is 4.5.9587 and I actually did label all the SD cards that I tested. The card is just completely ignored, as if there is no card in. Last edited by fddekker; 09-29-2017 at 10:41 AM.

09-29-2017, 10:43 AM	#5
fddekker Member Posts: 11 Karma: 2070566 Join Date: Nov 2011 Device: Kobo Vox	Label on SD card Sorry, was my typo. I did label all SD cards. Also, I used their formatted as per your quote. I can't get Kobo to respond. Really disappointed in them

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09-21-2017, 10:05 AM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	What firmware version is on the device? One of the recent versions, either 4.3.x or 4.4.x, would ignore the SD card if it didn't have a label. This was fixed in the next firmware release, but if you don't want to upgrade, labelling the card solved it. If that isn't the case, what happens when you insert the card? Does the screen flash? Is the card seen by the PC when connected?

09-29-2017, 11:39 AM	#6
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Moved out of the Tablet sub-forum, since this Kobo is not a tablet. Don (Moderator)