02-05-2008, 10:33 AM | #31 | |
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Quote:
Perhaps a phone call to Laurent Picard of Bookeen at 33-0-153792089 might help? |
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02-05-2008, 12:36 PM | #32 |
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I've personally always had prompt replies from "support@bookeen.com", jpb, which is why I have a suspicion that your e-mail is not reaching them. It's far more likely than sinister conspiracy theories, IMHO. I'm very sorry to hear that you're having such awful problem contacting them; forgive the obvious suggestion, but have you checked your spam filters to make sure that Bookeen's replies to you aren't getting lost?
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02-05-2008, 02:40 PM | #33 |
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I have had problems with bookeen not replying promptly. But it is probably just depending on how busy they are that particular day. They are only a couple of people and its getting quite hectic sometimes. And on monday, after having many hours of pcking and shipping done they get notified, that they have lost a few hundred units and many hours of work, because someone robbed the FedEx truck. I feel for them. But i can also understand people who are being annoyed by slow responses. Bookeen should get a ticket system going.
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02-05-2008, 03:34 PM | #34 | |
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Ya I know, I'm just getting frustrated, mostly cause I had my cybook working just long enough to have gotten used to having lots of books with me all the time; it's just the withdrawal symptoms talking I have been checking my spam filters as well unfortunately nothing being held up that way as of yet. Last edited by jpb; 02-05-2008 at 03:36 PM. |
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02-05-2008, 05:24 PM | #35 | |
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02-05-2008, 05:29 PM | #36 |
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02-07-2008, 07:43 AM | #37 |
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On a lighter note...
My Cybook is "in transit" I expect it to arrive early next week (what can I say - I'm an optimist) |
02-07-2008, 02:06 PM | #38 |
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Just received a new email telling me that a replacement cybook has shipped. Yay!
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02-17-2008, 01:42 PM | #39 |
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And nobody has bothered to keep this thread updated to say the gen3 is once again out of stock.
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02-17-2008, 01:43 PM | #40 |
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Perhaps because anyone who was interested already knew? All you have to do is look at the Bookeen web site, after all.
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02-17-2008, 01:44 PM | #41 |
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I find out these things from MobileRead since I don't visit the Bookeen website all that much.
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02-17-2008, 09:35 PM | #42 | |
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Sold out again
Quote:
Susan |
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