10-26-2012, 11:35 AM | #61 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
Only my last replacement had an R on the box. Hmm.
|
10-26-2012, 11:36 AM | #62 | |
Nameless Being
|
Quote:
|
|
10-26-2012, 11:40 AM | #63 |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
I started a new thread here that could at least help MR members prevent receiving each other's broken units, by listing serial numbers of defective units that were sent back to Amazon.
|
10-26-2012, 11:40 AM | #64 |
Zealot
Posts: 120
Karma: 575668
Join Date: Oct 2012
Device: Kindle 4 Kindle PW
|
All my replacements had a R on the box and were missing the Quick Start Guide.
|
10-26-2012, 11:42 AM | #65 | |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
Quote:
Some of mone came just in their own black box, but the first replacements had a regular shipping cardboard box around them. Last edited by xendula; 10-26-2012 at 11:45 AM. |
|
10-26-2012, 11:46 AM | #66 |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
|
10-26-2012, 11:46 AM | #67 |
Zealot
Posts: 120
Karma: 575668
Join Date: Oct 2012
Device: Kindle 4 Kindle PW
|
Amazon has a mess on thier hands with the PW. They need to take positive action and stop being deceptive for starters. Make sure all the CS reps are on the same page possibly
take a few steps back evaluate and maybe stop selling for now and focus on correcting the problem. |
10-26-2012, 11:50 AM | #68 | |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
Quote:
|
|
10-26-2012, 11:52 AM | #69 |
Nameless Being
|
Pretty small actually, perhaps 1/8" tall and I think it was added to the logo making it blend in. I didn't notice it until someone in another thread brought it up.
|
10-26-2012, 12:02 PM | #70 |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
|
10-26-2012, 01:07 PM | #71 |
Reader of Books
Posts: 204
Karma: 178096
Join Date: Oct 2012
Device: Kobo Libra 2, Kindle Basic (11th gen)
|
All of my replacements had a sticker on top too... Now I am really wondering if they had the R and I just couldn't see it
|
10-26-2012, 01:08 PM | #72 |
Zealot
Posts: 120
Karma: 575668
Join Date: Oct 2012
Device: Kindle 4 Kindle PW
|
All my replacements have that sticker on them.
|
10-26-2012, 02:13 PM | #73 |
Grand Sorcerer
Posts: 6,478
Karma: 26425959
Join Date: Apr 2009
Location: USA
Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3
|
My PW has 'pink clouds' when ambient light is not strong enough. After 3 weeks of hoping the screen would either improve or that I would get used to it, I finally requested a replacement today. I used the 'Call Us' option on the support page to get to Kindle CS directly and only had to wait about a minute. The rep asked for a very detailed description of the problem, agreed that it was 'not the way it should be', and said that someone would inspect the replacement before sending it out. They are also pushing out the refund period in case I wind up sending both back.
I also reported a couple of software issues I've encountered (PW has failed to wake up 2 or 3 times—probably some resource leak—and the uneven text rendering problem). He seemed grateful to get this feedback and promised to report it to the developers. He also mentioned that an update was in the works, and they'd check to make sure the issues were addressed in it if at all possible. It's going to be at a week before I'll know if the exchange results in a better PW (I'll be out of town when it arrives), but I'm cautiously optimistic. I'm glad I waited to do this, they seem to have a handle on things now. Not so optimistic that I'm ordering a cover for it yet |
10-26-2012, 02:44 PM | #74 |
doofus
Posts: 2,522
Karma: 13088847
Join Date: Sep 2010
Device: Kobo Libra 2, Kindle Voyage
|
Do the ones with the R come with a USB cable ?
|
10-26-2012, 03:51 PM | #75 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
general quality defects in my Kindle 4 | joblack | Amazon Kindle | 31 | 08-08-2012 01:43 PM |
Weird sounds in K4NT. Defects? | AEA64 | Amazon Kindle | 4 | 03-26-2012 12:31 AM |
DR800 MAIN DEFECTS OF THE DR800S/SG DEVICE | repods | iRex | 28 | 06-07-2010 05:03 PM |
Iliad screen defects | Scifier | iRex | 9 | 01-25-2008 02:36 AM |