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Old 05-22-2017, 09:42 AM   #31
knc1
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Originally Posted by johnnyb View Post
Am I seeing something wrong here? Amazon's update broke Kindle, they are liable and should replace it. If I walk around and smash someone's device can I offer a 80$ off voucher for a new one?
Do you live in the USA?
Don't tell us (unless you are just venting), tell someone who can do something about it:
https://www.ftc.gov/
See link at upper right, "File a Consumer Complaint" ?
Tell them by filling out the on-line form that eventually links to.
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Old 05-22-2017, 11:44 AM   #32
johnnyb
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Quote:
Originally Posted by knc1 View Post
Do you live in the USA?
Don't tell us (unless you are just venting), tell someone who can do something about it:
https://www.ftc.gov/
See link at upper right, "File a Consumer Complaint" ?
Tell them by filling out the on-line form that eventually links to.
While I appreciate this suggestion my question was actually really more basic.
Has anyone here tried talking to Amazon about this and explaining that they broke the device (in comparison: what happened after Apple bricked those iPad Pros? Weren't they exchanged free of charge?)
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Old 05-22-2017, 12:12 PM   #33
Cinisajoy
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Originally Posted by johnnyb View Post
While I appreciate this suggestion my question was actually really more basic.
Has anyone here tried talking to Amazon about this and explaining that they broke the device (in comparison: what happened after Apple bricked those iPad Pros? Weren't they exchanged free of charge?)
I have only heard of a few cases where a firmware update bricked a kindle. Most of them were determined to be something other than the update. So I don't think it is a real problem.
Did you brick your kindle after installing the latest firmware?
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Old 05-22-2017, 12:32 PM   #34
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Quote:
Originally Posted by johnnyb View Post
While I appreciate this suggestion my question was actually really more basic.
Has anyone here tried talking to Amazon about this and explaining that they broke the device (in comparison: what happened after Apple bricked those iPad Pros? Weren't they exchanged free of charge?)
I can only go by what you write in your post.
I am unable to see over your shoulder or to channel into your mind, you must type what you are thinking.

= = = =

Not mentioned in this forum.

With only a single report, it is most likely a case isolated to that single device/user combination.

Last edited by knc1; 05-22-2017 at 12:36 PM.
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