Follow my Onyx Boox Note Purchase. I've probably been scammed by GoodeReader

[Drew22]

Only here to correct a piece of information. GoodEreader is not placing orders with Onyx. Onyx and Sony have their their e-readers build by E-Ink. Onyx has specialists working on the software and design of their products, but it does not produce the hardware itself. Sony, as a big powerful corporation with a lot of know-how, also participates in the hardware development together with E-Ink, but does not produce its e-readers either by itself.

On the other hand GoodEreader is placing orders at Netronix, a competitor of E-Ink. However, Netronix is technologically and financially behind E-Ink and I suspect they have difficulties sustaining the production of the GoodEreader device because they cannot sell enough of them. Things are more complicated for them because GoodEreader lacks the means to employ software engineers to further develop the product.

Onyx itself had very difficult years behind, being saved at the last minute by generous governmental orders for Onyx Boox Max and Max Carta. Add the Chinese market to that.

In my opinion, the value of Onyx and GoodEreader is that they literally rescued the 13.3 e-readers by investing at a time when all the big corporations like Amazon, Sony or Rakuten (Kobo) lost faith in this category of devices and stopped any funding.

You are right though, the way Good-Ereader is handling the situation is catastrophic and their PR is zero. Often they seem to disregard their clients and it is a mystery to me how people still place orders with them.

[pdfreaderguy]

Well ladies and gents...things got weird this evening.

Tuesday of this week I received a text from DHL that a package was on it's way.

To remind you, that's about 6 days since my last communication with goodereader with an understanding by both sides that a credit chargeback was in process.


Sure enough, a package coming from China shipping out a week late from the original agreed date of "tomorrow" and "immediately".

I called DHL and asked them to return to sender. They agreed to do so.

But then things get REAL strange.

Tonight, Thursday...8 days since my last communication with this company and well after everything is done, I get a call.
I don't recognize the number but it was "PETER WITH GOODEREADER DOT COM"

I obviously don't have transcripts, so you will have to take my word this is almost verbatim the conversation:

Peter: hi this is Peter at goodereader.com
Me: yes, what can I do for you
Peter: I see you ordered an e-reader
Me: yes. I've already notified your company that I requested a credit chargeback. I've also cancelled the DHL and set it to Return to Sender.
Peter: well why didn't you call us?
Me: I tried. No one answered.
Peter: did you email us we would have given you a refund.
Me: No. I wanted to message your company with confirmation of receipt of message and your website only has a open-ended contact form.
Peter: well that form sends an email to us and you could have used that to ask for a refund instead of going to your credit card company.

*At this point I can't tell if he's already being accusatory or just doesn't like my answers, but regardless he's getting tense and working the same angle as the chat logs that it's all my fault that they can't answer the phone and stopped answering their social media and send out the product late, beyond the agreed timeline. I should have emailed...forget the item shipping one week late despite me canceling. I don't feel like telling him that they have a long history of running poor service and what seems to be a scam and that I simply want away from their company...all the stuff in this thread that's shady. I don't have the time or energy to debate any of it while traveling*

Me: look, I really don't have time to have you explain how it's my fault. Thank you. Bye bye.

And then things get real weird

Peter emails me to get the last word.
See the attachment screenshot.

I ordered this product under my company as I use it to read scientific articles and references primarily. My company name makes reference to MD.

Peter has chosen to use my ordering information as a character attack. Or maybe he decided to dox me.

He brings up my work in the medical field as to why I owe him rehashing something already handled with his company. Why he is calling me phone and I owe him listening to him.

Beyond the unprofessional level of this, I hope that this public record will show others who these guys are.

I still can't determine if this is total incompetence in supply chain and immaturity, or if they are actively malicious.

But given Peter's focus on my work, totally unrelated do anything to do with purchasing an e-reader and then canceling the order, we will have to see if he knows when to stop. Or if he is immature enough to get in too deep with such moves.

And in the end, I was right about the charade.

The product shipped a week later than they agreed/offered.

They have none actually in stock.

The item is shipping from onyx in China.

Who knows if they would have actually refunded me. The item shipped while the charge is in dispute.

I'm not home so would have never got the Note on their delayed timeline. I am glad the Max2 came back in stock on Amazon. Onyx emailed me to let me know it was in stock, I ordered, and had it 2 days later.

So we'll see if this is the end of the saga...


I would not order from these guys. I would not trust my personal info with such individuals.

[iFlak]

Wow, that is incredibly unprofessional and borders on threatening.

[Question Mark]

Originally Posted by pdfreaderguy

Well ladies and gents...things got weird this evening...


I would not order from these guys. I would not trust my personal info with such individuals.

I think you were wise to contact them the way that you did with a verified record trail and then to go through your credit card to lodge a complaint and request a refund when they did not get back to you and did not honour the agreed upon deadlines.

I don't know if they are deliberate thieves or just exceedingly incompetent, but they certainly have not treated the backers from their Indiegogo campaign well. Some have been waiting for more than two years now and have neither received a device, nor a refund. And yet, Good Ereader claims to have their own branded devices in stock on-hand for new customers. Many of their Indiegogo backers have apparently not even received a reply to their many emails. And remember, only genuine backers can post comment to their Indiegogo page.

https://www.indiegogo.com/projects/1...ader#/comments

And for Peter to lecture others about being professional after he changed his profile on Indiegogo to "p" when he had previously been suing his full name? That really is a bit too much.

I certainly would not trust them with any personal information.

[pdfreaderguy]

Originally Posted by iFlak

Wow, that is incredibly unprofessional and borders on threatening.

I agree. I will unleash a significant amount of legal hell on these guys if he continues to contact me or misuse my personal information.

They are petty, immature, and apparently vindictive. I took the reference to my personal details as a threat. Doxxing is an implicit line cross to let someone know they can get beyond the current communications.

This is who they are. I would not order from them again.

Booxstor with https://ereader.store/en/ is slow to respond as he's a one many shop that could definitely improve his communication, but I've never seen any unethical like Peter and Company with Goodereader.

[pdfreaderguy]

Originally Posted by Question Mark

I think you were wise to contact them the way that you did with a verified record trail and then to go through your credit card to lodge a complaint and request a refund when they did not get back to you and did not honour the agreed upon deadlines.

I don't know if they are deliberate thieves or just exceedingly incompetent, but they certainly have not treated the backers from their Indiegogo campaign well. Some have been waiting for more than two years now and have neither received a device, nor a refund. And yet, Good Ereader claims to have their own branded devices in stock on-hand for new customers. Many of their Indiegogo backers have apparently not even received a reply to their many emails. And remember, only genuine backers can post comment to their Indiegogo page.

https://www.indiegogo.com/projects/1...ader#/comments

And for Peter to lecture others about being professional after he changed his profile on Indiegogo to "p" when he had previously been suing his full name? That really is a bit too much.

I certainly would not trust them with any personal information.

It is exactly their history of saying, "We will get you a refund!" and then seeing dozens of people saying that months (and even years!!) later there was no refund that lead me to take matters into my own hands.

If they had simply said, "This is a very popular device and our stock hasn't come in like we expected. We can order one that will drop ship from China, but your schedule will be a gamble on arriving in time due to us relying on a supply we don't have in our hands. What would you like to do?" I could have made a decision and that'd be a normal professional business.

[blazar]

Originally Posted by pdfreaderguy

They are scummy.
Built totally around sleight-of-hand and delays.

They take money and present themselves as one thing when in reality they are just taking your money to place an order with onyx.

I don't actually care if somebody has high prices that are not competitive. It's a fair market.
I care about the lies and how they sustain those high prices.

In my case, I finally received an empty box. Hard to believe that the item was removed by DHL as Onyx/Goodereader said. I was refunded for the tablet, still fighting with DHL to get my importing fees back. After all this trouble, I lost interest on e-reading. I'll wait to see the movie . Goodereader should say on the first place that they only do dropshipping. Is not illegal, but they create false expectations. Even on my invoice was said, to be delivered with Canada Post. Then, why I payed 94$ importing fees to DHL?

[Question Mark]

Originally Posted by blazar

Goodereader should say on the first place that they only do dropshipping. Is not illegal, but they create false expectations. Even on my invoice was said, to be delivered with Canada Post. Then, why I payed 94$ importing fees to DHL?

Near the bottom of the product description page, they do say, **This item will be shipped from Hong Kong.

However, I wonder how many people notice that, especially if they are indicating on the invoice that it will be delivered by Canada Post. Very deceptive.

The ereader.store sells the Note at a cheaper price and they include the cover, and it ships from Germany, which may or may not make for more reliable shipping.

I suspect that most people buying the Note from Good Ereader believe that it is shipping from Canada. Otherwise, why pay more money to receive less product? Doesn't make sense.

[iFlak]

Originally Posted by blazar

In my case, I finally received an empty box. Hard to believe that the item was removed by DHL as Onyx/Goodereader said. I was refunded for the tablet, still fighting with DHL to get my importing fees back. After all this trouble, I lost interest on e-reading. I'll wait to see the movie . Goodereader should say on the first place that they only do dropshipping. Is not illegal, but they create false expectations. Even on my invoice was said, to be delivered with Canada Post. Then, why I payed 94$ importing fees to DHL?

Oh that's terrible. Sorry you had to deal with such crap!