Kindle Updating Fail - Page 2

tomddd · 11-29-2017, 07:56 AM

Hallo , I have the same problem.
I have Kindle 3G B00A with fw 3.4(1725970040)
If I copy "Update_kindle_3.4.1_3.4.2_B00A.bin" to root, menu "Update Your Kindle" is greyed out. I downloaded this file many times.
I test kubrick too. Take some about 2 hours and finish successfully. But there is no solution for greyed out.
Kindle works fully ok, but without register and connection to net/Amazon acount.
Any suggestion?

knc1 · 11-29-2017, 08:43 AM

Quote:

Originally Posted by tomddd

Hallo , I have the same problem.
I have Kindle 3G B00A with fw 3.4(1725970040)
If I copy "Update_kindle_3.4.1_3.4.2_B00A.bin" to root, menu "Update Your Kindle" is greyed out. I downloaded this file many times.
I test kubrick too. Take some about 2 hours and finish successfully. But there is no solution for greyed out.
Kindle works fully ok, but without register and connection to net/Amazon acount.
Any suggestion?

YES. (the same answer to every other question asked this morning)

Read and follow the directions:
https://www.amazon.com/gp/help/custo...deId=200529700

The update_*.bin packages are "model locked" and in the case of the incremental updates (your case) they are also "version locked".
The UYK is grayed out because you are trying to install the wrong package.

It will also remain grayed out if the file was damaged during the download.
Check that in this case also.

tomddd · 11-29-2017, 09:02 AM

Quote:

Originally Posted by knc1

Read and follow the directions:
https://www.amazon.com/gp/help/custo...deId=200529700

I am sorry, but I do not understand you. I know this page.
On this link write:
Kindle Keyboard 3G (Free 3G + Wi-Fi) - Europe
Your serial number starts with "B00A"
If you have software version 3.4.1 or 3.4, download and install Software Update 3.4.2.

I have Kindle B00A and version 3.4. What is wrong? I downloaded this file many times. I test other files too. I do factory reset. I use kubrick, like last option.
UYK is still grayed out. I dont know what do next.

knc1 · 11-29-2017, 09:17 AM

Quote:

Originally Posted by tomddd

I am sorry, but I do not understand you. I know this page.
On this link write:
Kindle Keyboard 3G (Free 3G + Wi-Fi) - Europe
Your serial number starts with "B00A"
If you have software version 3.4.1 or 3.4, download and install Software Update 3.4.2.

I have Kindle B00A and version 3.4. What is wrong? I downloaded this file many times. I test other files too. I do factory reset. I use kubrick, like last option.
UYK is still grayed out. I dont know what do next.

contact Amazon
notify them they have a bad update package posted.

shamanNS · 11-29-2017, 09:22 AM

@tomddd: Where (what directory/folder?) did you copy the downloaded bin file? Are you using MacOS?

tomddd · 11-29-2017, 09:42 AM

shamanNS: I use root, Windows7
knc1: I today long chat with support Amazon.
Result:
promotional credit to get a 20% off on your new kindle
and
I would need to escalate this issue to our Engineers so that they can look into the device logs and help with a fix. Please allow them a maximum of 1-2 business days to work on this.

knc1 · 11-29-2017, 10:20 AM

So did you escalate the trouble report to their engineers?
So what happened after the two days?
Have you followed up yet?

What version did Kubrick install?
I know it isn't as recent as what you had.

Are you following the directions for the firmware version that is now installed (by Kubrick)?
The problem has been solved in the past by using Kubrick to install the earlier firmware and then just following Amazon's directions to update it.

shamanNS · 11-29-2017, 10:37 AM

@tomddd: There are 3 main reasons /problems that can lead to same end result ( grayed-out "Update Your Kindle" option):

1) bin file copied to incorrect location on Kindle.
2) downloaded wrong bin update, for some other Kindle model.
3a) bad download on your side of thing
3b) OR bad upload by Amazon.

Since we should have already eliminated problem #2 (you are choosing to download the correct bin file) now we should double-check for other two problems.

You should compare the MD5 hash value for your downloaded file with what I've got when downloaded that same file (to eliminate problem #3a):

Quote:

MD5: d99e51f8dbcd45c7593a44bf9b0702d2

Easies way to generate MD5 hash on Windows is to install HashCheck.

When you write "I use root" I hope that did not mean that you did this: created a directory/folder named "root" and then copied "Update_kindle_3.4.1_3.4.2_B008.bin" file to that folder.

When instructions mention copy to "root" its meant "copy the bin file directly to drive E/F/G/H, whatever letter was assigned to a drive named 'Kindle' by Windows".

It should look like this:

As you can see bin file should be in the same "level" as "documents" folder and "My Clippings.txt" file.

If you copied the file correctly and the MD5 hash value is the same one I'm getting and there is still no UYK option enabled then the problems is either bad upload on Amazon servers or something specific with you Kindle.

I would even check the MD5 hash after copying the bin to Kindle to exclude possibility of bad USB cable...

knc1 · 11-29-2017, 10:39 AM

Such as the installation of Doukan.

tomddd · 11-30-2017, 02:53 AM

Quote:

Originally Posted by shamanNS

...and then copied "Update_kindle_3.4.1_3.4.2_B008.bin" file ....

Hi, I have B00A version. That is file "Update_kindle_3.4.1_3.4.2_B00A.bin" from
https://s3.amazonaws.com/G7G_Firmwar...3.4.2_B00A.bin

My MD5:

Code:

6bc2bfc26688bed687adea1772e985d7

And other:
1) bin file copied to incorrect location on Kindle.
Really no, I know what is root
2) downloaded wrong bin update, for some other Kindle model.
B00A - "Update_kindle_3.4.1_3.4.2_B00A.bin"
3a) bad download on your side of thing
No, I downloaded many times on two PCs
3b) OR bad upload by Amazon.
By me, improbable.

tomddd · 11-30-2017, 03:05 AM

knc1:
I waiting for Amazons engineers, but I do not promise anything.
Kubrick I download from here https://www.mobileread.com/forums/sh...d.php?t=206064
Exactly:

Quote:

Live CD ISO image, to debrick K3 devices:
Note: you can also burn this image on a DVD.
Download (384 MB; ixtab, Version 3.6)

My question, Kubrick overwrite all firmware in Kindle? Kubrick worked about 2 hours and finish successfully.
My idea. What first downgrade and then upgrade by Amazons files?

knc1 · 11-30-2017, 07:35 AM

Quote:

Originally Posted by tomddd

knc1:
I waiting for Amazons engineers, but I do not promise anything.
Kubrick I download from here https://www.mobileread.com/forums/sh...d.php?t=206064
Exactly:

My question, Kubrick overwrite all firmware in Kindle? Kubrick worked about 2 hours and finish successfully.
My idea. What first downgrade and then upgrade by Amazons files?

As I posted above, that is how other people worked around the problem you have.

tomddd · 12-11-2017, 10:11 AM

Hello, and how to downgrade to older fw? I test Kubrick to 3.4. This is not solution. It is possible to downgrade to 3.1 or 3.2? Or is anywhere image with latest 3.4.2 for Kubrick?
By the way, Amazon finish my problem by promotional credit to get a 20% off on new kindle.

knc1 · 12-11-2017, 10:53 AM

Quote:

Originally Posted by tomddd

Hello, and how to downgrade to older fw? I test Kubrick to 3.4. This is not solution. It is possible to downgrade to 3.1 or 3.2? Or is anywhere image with latest 3.4.2 for Kubrick?
By the way, Amazon finish my problem by promotional credit to get a 20% off on new kindle.

Use Kubrick to downgrade to an earlier firmware version.
IIRC, it installs 3.1.something.
It is the only way available because Amazon did not provide complete image files for the 3 series firmware.
You must select the proper option in Kubrick to over-write the existing system image.
Then you must follow Amazon's directions to update from that version to 3.4.2
So far, that is the only way reported here to fix the problem you have.

rcentros · 12-14-2017, 06:01 PM

I'm having the same problem. Updated from 3.3 to 3.4 without an issue. But I can't get it to update to 3.4.2.

EDIT: I figured out the problem. It's Amazon's fault. The file they show for updating both 3.4 and 3.4.1 was designed for 3.4.1. to 3.4.2. (That's why its name is Update_kindle_3.4.1_3.4.2...) I went to Archive.org and found an older Kindle 3 update page (in the Wayback Machine) and in it I was able to download the 3.4 to 3.4.2 file (Update_kindle_3.4_3.4.2...). My Kindle took to it right away and is now registered.

I've got the three files downloaded now, so will be willing to send them. The way I found them was by going to Archive.org and placing this link in the Wayback Machine entry.

https://www.amazon.com/gp/help/custo...deId=200529700

Then I chose May 18, 2017 and found the older download page with the missing downloads. (I was able to replicate the search.)

11-29-2017, 07:56 AM	#16
tomddd Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kindle 3	Update is greyed out Hallo , I have the same problem. I have Kindle 3G B00A with fw 3.4(1725970040) If I copy "Update_kindle_3.4.1_3.4.2_B00A.bin" to root, menu "Update Your Kindle" is greyed out. I downloaded this file many times. I test kubrick too. Take some about 2 hours and finish successfully. But there is no solution for greyed out. Kindle works fully ok, but without register and connection to net/Amazon acount. Any suggestion?

11-29-2017, 10:20 AM	#22
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	So did you escalate the trouble report to their engineers? So what happened after the two days? Have you followed up yet? What version did Kubrick install? I know it isn't as recent as what you had. Are you following the directions for the firmware version that is now installed (by Kubrick)? The problem has been solved in the past by using Kubrick to install the earlier firmware and then just following Amazon's directions to update it. Last edited by knc1; 11-29-2017 at 10:24 AM.

12-14-2017, 06:01 PM	#30
rcentros eReader Wrangler Posts: 7,443 Karma: 48453105 Join Date: Mar 2013 Location: Boise, ID Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD	I'm having the same problem. Updated from 3.3 to 3.4 without an issue. But I can't get it to update to 3.4.2. EDIT: I figured out the problem. It's Amazon's fault. The file they show for updating both 3.4 and 3.4.1 was designed for 3.4.1. to 3.4.2. (That's why its name is Update_kindle_3.4.1_3.4.2...) I went to Archive.org and found an older Kindle 3 update page (in the Wayback Machine) and in it I was able to download the 3.4 to 3.4.2 file (Update_kindle_3.4_3.4.2...). My Kindle took to it right away and is now registered. I've got the three files downloaded now, so will be willing to send them. The way I found them was by going to Archive.org and placing this link in the Wayback Machine entry. https://www.amazon.com/gp/help/custo...deId=200529700 Then I chose May 18, 2017 and found the older download page with the missing downloads. (I was able to replicate the search.) Last edited by rcentros; 12-14-2017 at 06:13 PM.

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11-29-2017, 09:22 AM	#20
shamanNS Guru Posts: 886 Karma: 10113994 Join Date: Feb 2010 Location: Serbia Device: Kindle PW5 [bricked], Kindle PW1	@tomddd: Where (what directory/folder?) did you copy the downloaded bin file? Are you using MacOS?

11-29-2017, 09:42 AM	#21
tomddd Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kindle 3	shamanNS: I use root, Windows7 knc1: I today long chat with support Amazon. Result: promotional credit to get a 20% off on your new kindle and I would need to escalate this issue to our Engineers so that they can look into the device logs and help with a fix. Please allow them a maximum of 1-2 business days to work on this.

11-29-2017, 10:39 AM	#24
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	Such as the installation of Doukan.

12-11-2017, 10:11 AM	#28
tomddd Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kindle 3	Hello, and how to downgrade to older fw? I test Kubrick to 3.4. This is not solution. It is possible to downgrade to 3.1 or 3.2? Or is anywhere image with latest 3.4.2 for Kubrick? By the way, Amazon finish my problem by promotional credit to get a 20% off on new kindle.

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