OneDrive failures with large books

VelvetElvis · 08-18-2020, 04:36 PM

Ran into an issue trying to download a book from OneDrive. Book is on the large side, at 78,665 KB. It consistently fails with “Downloading of book <filename> failed. Is it missing from the cloud?”. Tried deleting/re-copying the book to the cloud, with the same results.

Verified this with a couple of other large books, and with another tablet, all with the same results. Not a storage space issue. Manually downloaded the same books to Windows from OneDrive, and they opened successfully.

My guess is a timeout issue. Oddly enough, the one book I had downloaded to CC successfully and read, about 6 months ago, with no issues, albeit, with an earlier version of CC.

In summary, there seems to be an issue now with OneDrive and large books. Debug file available if necessary.

PMrev · 08-18-2020, 04:53 PM

Quote:

Originally Posted by VelvetElvis

Ran into an issue trying to download a book from OneDrive. Book is on the large side, at 78,665 KB. It consistently fails with “Downloading of book <filename> failed. Is it missing from the cloud?”. Tried deleting/re-copying the book to the cloud, with the same results.

Verified this with a couple of other large books, and with another tablet, all with the same results. Not a storage space issue. Manually downloaded the same books to Windows from OneDrive, and they opened successfully.

My guess is a timeout issue. Oddly enough, the one book I had downloaded to CC successfully and read, about 6 months ago, with no issues, albeit, with an earlier version of CC.

In summary, there seems to be an issue now with OneDrive and large books. Debug file available if necessary.

Yeah large files are currently failing coming over from cloud.

We have a fix currently being tested in beta and should be released by EOW.

VelvetElvis · 08-18-2020, 06:26 PM

Quote:

Originally Posted by PMrev

Yeah large files are currently failing coming over from cloud.

We have a fix currently being tested in beta and should be released by EOW.

Good stuff! Thanks.

BTW, any update on the Coolreader failing-to-open-book issue? Or is that entirely up to their dev?

PMrev · 08-18-2020, 09:34 PM

Quote:

Originally Posted by VelvetElvis

Good stuff! Thanks.

BTW, any update on the Coolreader failing-to-open-book issue? Or is that entirely up to their dev?

We are working on a resolution on that as well.

Looking for alternative options.

08-18-2020, 04:36 PM	#1
VelvetElvis Addict Posts: 253 Karma: 20028 Join Date: Jan 2011 Location: Canada Device: Fire HD8, Asus, Sony (T1, PRS-300), Kobo (Glo, Touch, Wireless)	OneDrive failures with large books Ran into an issue trying to download a book from OneDrive. Book is on the large side, at 78,665 KB. It consistently fails with “Downloading of book <filename> failed. Is it missing from the cloud?”. Tried deleting/re-copying the book to the cloud, with the same results. Verified this with a couple of other large books, and with another tablet, all with the same results. Not a storage space issue. Manually downloaded the same books to Windows from OneDrive, and they opened successfully. My guess is a timeout issue. Oddly enough, the one book I had downloaded to CC successfully and read, about 6 months ago, with no issues, albeit, with an earlier version of CC. In summary, there seems to be an issue now with OneDrive and large books. Debug file available if necessary. Attached Thumbnails

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